My shop vac switch went out last week, looked on line for parts but they don’t offer the switch online, went to Northern Tools, who shows to be an authorized repair center on the book that came with the vac. Northern said they never were a repair center and not sure why they were listed. Went to a vac shop but they didn’t have the right switch either. The problem was the switch has four wires, couldn’t retrofit one with only three connections and it wouldn’t fit in the slot.
Last shot, called customer service direct, very nice lady, she said they don’t offer the switches anymore, they replace the power unit. Great I thought now I have to buy a new motor! When I asked how much, she said “no charge”, they stopped selling switches for liability reasons, so they replace the whole unit. She never asked how old it was, had it about 5 years, worked out great for me in the long run.
Here’s an AT-A-BOY for Shop Vac! Thanks.
-- Z, Rockwall, TX
6 comments so far
Chris
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1879 posts in 3657 days
#1 posted 12-21-2009 08:19 PM
Outstanding! It’s nice to here about the good customer service experiences. Thanks for posting this….
-- "Everything that is great and inspiring is created by the individual who labors in freedom" -- Albert Einstein
AaronK
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1465 posts in 3130 days
#2 posted 12-21-2009 08:40 PM
glad to hear you got a good deal! i had the support bearings go on the motor shaft of my shop vac and customer service said i was $%^# out of luck.
Dennisgrosen
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10876 posts in 2781 days
#3 posted 12-21-2009 10:03 PM
that deffently was good deal you made 5 years ago glad to hear that at least some one had luck
hope it´s stay on for a long time
Happy holyday´s
Dennis
lumberdog
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241 posts in 2933 days
#4 posted 12-21-2009 10:19 PM
could you post the contact info ?. i have mine wired direct, and i have to unplug it from the wall to shut it off.
-- Lumberdog.. Morley, Michigan
MedicKen
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1610 posts in 3128 days
#5 posted 12-21-2009 10:38 PM
I had a motor burn up in mine about 2 yrs ago. I called Shop-Vac and they sent me replacement at no charge.
http://www.shopvac.com/service.asp
-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com
zlatanv
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691 posts in 2900 days
#6 posted 12-22-2009 01:25 AM
Lumberdog, heres the customer service # I called 570-326-0502. All the info for them is on the website above that MedicKen posted. Good Luck!
Thanks MedicKen.
-- Z, Rockwall, TX
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