My shop vac switch went out last week, looked on line for parts but they don’t offer the switch online, went to Northern Tools, who shows to be an authorized repair center on the book that came with the vac. Northern said they never were a repair center and not sure why they were listed. Went to a vac shop but they didn’t have the right switch either. The problem was the switch has four wires, couldn’t retrofit one with only three connections and it wouldn’t fit in the slot.
Last shot, called customer service direct, very nice lady, she said they don’t offer the switches anymore, they replace the power unit. Great I thought now I have to buy a new motor! When I asked how much, she said “no charge”, they stopped selling switches for liability reasons, so they replace the whole unit. She never asked how old it was, had it about 5 years, worked out great for me in the long run.
Here’s an AT-A-BOY for Shop Vac! Thanks.
-- Z, Rockwall, TX
6 comments so far
Chris
home | projects | blog
1868 posts in 2808 days
#1 posted 12-21-2009 08:19 PM
Outstanding! It’s nice to here about the good customer service experiences. Thanks for posting this….
-- "Everything that is great and inspiring is created by the individual who labors in freedom" -- Albert Einstein
AaronK
home | projects | blog
1403 posts in 2281 days
#2 posted 12-21-2009 08:40 PM
glad to hear you got a good deal! i had the support bearings go on the motor shaft of my shop vac and customer service said i was $%^# out of luck.
Dennisgrosen
home | projects | blog
10850 posts in 1932 days
#3 posted 12-21-2009 10:03 PM
that deffently was good deal you made 5 years ago glad to hear that at least some one had luck
hope it´s stay on for a long time
Happy holyday´s
Dennis
lumberdog
home | projects | blog
228 posts in 2084 days
#4 posted 12-21-2009 10:19 PM
could you post the contact info ?. i have mine wired direct, and i have to unplug it from the wall to shut it off.
-- Lumberdog.. Michigan
MedicKen
home | projects | blog
1603 posts in 2279 days
#5 posted 12-21-2009 10:38 PM
I had a motor burn up in mine about 2 yrs ago. I called Shop-Vac and they sent me replacement at no charge.
http://www.shopvac.com/service.asp
-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com
zlatanv
home | projects | blog
689 posts in 2051 days
#6 posted 12-22-2009 01:25 AM
Lumberdog, heres the customer service # I called 570-326-0502. All the info for them is on the website above that MedicKen posted. Good Luck!
Thanks MedicKen.
-- Z, Rockwall, TX
Have your say...