For the most part the design process is left to me on the furniture I build. The customer just gives me a general idea and I go with it. There is the occasion that the customer would like or needs to have their hand in the designing process.
Case in point, I have a Murphy wall bed customer that ordered my Euro Murphy bed. They wanted to change it up a little by adding a few extra rectangle blocks. She had an idea of what she wanted and thought it look good on paper. After temporary sticking the blocks in place, they didn’t look right. We could have gone back and forth with picture after picture and email after email, but that would have tied up a lot of my valuable time. With the addition of my shop camera, I was able to talk it over with the customer and make real time changes until she was satisfied.
The video above shows the clip where I was working with the customer. _(Since this post a computer monitor has been added)_ The live video can be seen at our "Current Projects" (http://www.wwbeds.com/Current%20Projects.htm) link at www.wwbeds.com.
My next stage is to add my computer monitor and keyboard in the shop. Tom gave me a good idea in his blog http://lumberjocks.com/jocks/mot/blog/1725. I can add a chat room along with the live shot of the shop. This way the customer can type a message and I can respond verbally. I’ll probably add a speaker phone first and just call customer if we need to work things out.
-- Watch live video from our shop. http://wwbeds.com/live.htm