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Steel City - Customer support??

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Forum topic by londonlad posted 08-27-2009 07:35 PM 943 views 0 times favorited 5 replies Add to Favorites Watch
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londonlad

6 posts in 2657 days


08-27-2009 07:35 PM

I’ve lurked Lumberjocks for quite a while and have found the tool reviews and comments to be more than helpful. I purchased a Steel City planer and long bed 6” jointer both of which are delightful machines. However, I need a part for the jointer and have had ZERO response from SC Customer support.

Am I missing something? Early reviews raved about SC customer support.

So far I’ve had 1 broken promise to send the part and an e-mail and 2 voice mails spread over the past month completely ignored.

Is Steel City still in business??


5 replies so far

View Kindlingmaker's profile

Kindlingmaker

2656 posts in 2989 days


#1 posted 08-27-2009 11:42 PM

Get the number for the head of the company and go striaght to him, tell of treatment you received. Please let us know what happens.

-- Never board, always knotty, lots of growth rings

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brewtang

15 posts in 2976 days


#2 posted 08-27-2009 11:54 PM

Yes they are in business, but they are VERY behind in pretty much everything. Call their tech support number, you’ll most likely have to leave a message, but they have always gotten back to me. It might take a day or two. If you can’t get a response, have the dealer you bought the tools from call them. Good Luck!

-- Billy, Jacksonville

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Bob #2

3809 posts in 3484 days


#3 posted 08-28-2009 12:32 AM

Unemployment reaching 10% ,12,000 woodworkers at LJ’s alone and they are running behind????

I wonder if they would run a bit faster had you not paid them that last 10% until the warnanty runs out?

Nobody is too busy to fix a broken machine they sold.

At least they wont be for long….
Bob

-- A mind, like a home, is furnished by its owner

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londonlad

6 posts in 2657 days


#4 posted 08-28-2009 01:09 AM

SUCCESS!!!!!

Somebody (very friendly) did in fact call me back this afternoon – checked inventory on the parts and promised me they would process the order.

Hopefully, (and assuming the part arrives in due course) it will have restored some faith in steel City.

I have ZERO complaints about the two machines.

Thanks for your replies & suggestions

View lowdrive's profile

lowdrive

3 posts in 2826 days


#5 posted 09-05-2009 03:23 AM

A while back, I was looking to buy the 17” Steel City Drill Press from the Tulsa Woodworks store, while it was on sale in the national flyer. I was told by a salesperson in the Tulsa store, that owner of that store did not deal with Steel City.

That remark and the tone it was delivered in, led me to think there was a story hiding in there somewhere. Usually, that indicates a support issue of some sort.

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