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Forum topic by Zuki posted 2501 days ago 804 views 0 times favorited 12 replies Add to Favorites Watch
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Zuki

1404 posts in 2664 days


2501 days ago

I hoping someone knows something about computers . . .

Dear Wife ran a system recovery disk to “clean off” her Toshiba laptop. Doing that she messed up her internet connection.

We have high speed modum connected to a Linksys wireless router. I ran Connectivity Doctor and it is showing a problem from the Ethernet Router/Bridge Hub (not a clue what that is) to the laptop. It is getting positive results going from the laptop to the router.

Anyone have a clue what to do to get her back up and running. I would rather not call Linksys (India) as it is always frustrating.

I unplugged the modem and router and rebooted the laptop several times . . . no luck.

Help??

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki


12 replies so far

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WayneC

12239 posts in 2684 days


#1 posted 2501 days ago

You can check your network settings on the laptop.

Check IP address
Go to Start, run, type “CMD”
At the prompt type “ipconfig /all”

You should see addresses other than 0.0.0.0 in your Ethernet adapter lan connection. If not, you can check that you have DHCP set up on the laptop to get it’s info from the router.

Go to Start, control panel, network connections, Local Area Connection, Properties

Select Internet Protocol (TCP/IP), then properties. Make sure that Optain IP address automatically is selected and Obtain DNS server address automatically is selected.

Hope this is not too geekish….

-- We must guard our enthusiasm as we would our life - James Krenov

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Zuki

1404 posts in 2664 days


#2 posted 2501 days ago

Since I posted I manually set the IP, default gateway and DHCP to what my laptop says (I have a Toshiba hooked up to the same wireless network) I then went to the Dr. and it showed a positive connection between the wife’s laptop and router. But no access to the internet.

I checked the IP Address and all the properties were there (as I input) except DHCP was not enabled.

I went to TCP/IP and set to automatic. The problem is back again and when I ipconfiged/all . . . the IP address was different, there was no default gateway but DHCP was enabled.

I believe the IP for the router is 192.168.1.1

Im scratching my head . . .

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki

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WayneC

12239 posts in 2684 days


#3 posted 2500 days ago

Perhaps you have two computers set to the same IP address. Are you setting them manually?

-- We must guard our enthusiasm as we would our life - James Krenov

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mot

4911 posts in 2623 days


#4 posted 2500 days ago

In your web browser, from your wife’s laptop, can you type in http://192.168.1.1 and get the linksys admin page? If not:

Wayne said: Go to Start, control panel, network connections, Local Area Connection, Properties

Select Internet Protocol (TCP/IP), then properties. Make sure that Optain IP address automatically is selected and Obtain DNS server address automatically is selected.

That should hook you up. Now, another thing, is this a wired or wireless connection? If it’s wireless, make sure that the wireless switch on the toshiba is turned on.

Let us know.

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

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Zuki

1404 posts in 2664 days


#5 posted 2500 days ago

Im back at it. My last post last night was around 10:30 and I was getting tired and a little cranky.

Im thinking I would have better luct cutting dovetails with a $1 pocket knife or installing 1 1/2 16ga brad nails with a thimble . . . but we will see.

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki

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Zuki

1404 posts in 2664 days


#6 posted 2500 days ago

To quote Homer Simpson . . . “Whooo Hooooo”.

Its working. DW did another system restore this am while I was out getting groceries. Apparently yesterday she inadvertantly installed a D-Link CD (we have a Linksys router) and that must have screwed up the settings.

I just booted up the pc . . . selected the wireless network . . . input our secret password . . . and BINGO.

Now Im off to the $1 store for one of those pocket knives and a thimble.

Thanks WayneC and MOT

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki

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scottb

3647 posts in 2913 days


#7 posted 2500 days ago

I ran one of those programs on an old pc and had to start all over – had to reinstall some software, but interestingly didn’t loose files.

Anyway, my niece set up a wireless modem at my in-laws and over semester break there must have been a power surge or something, and they lost internet connectivity. bypassing the wireless router and linking directly to the modem worked. after trying various things, nothing worked that should have, the answer was as simple as reintalling the software that came with the router – no reconfiguring (or calling tech support) neccessary.

We used to have Adelphia (now bankrupt and taken over by Comcast) Sure the higher ups at adelphia may have done some illegal business practices, and deserve to be where they are…. but their tech support was great, (and stateside) I wish I could say the same for Comcast. (Not impressed) Once we weren’t able to connect to the internet, and I just couldn’t get the modem to see the connection – they couldn’t get through from their end and suggested I buy a new one (and call back to do the whole reconfigure thing with the new IP) a couple hours later rebooting everything (again) got everything functioning, and has been fine for several months – now we just keep the modem running 24/7 and haven’t had a problem (sure our neighbors can log in if they’re savvy) but we’re way out in the sticks (and can use our neighbors connection in a pinch, but its s l o w) so I’m not worried…

sorry to ramble… just offering that you may just need to reinstall the router software.

-- I am always doing what I cannot do yet, in order to learn how to do it. - Van Gogh -- http://blanchardcreative.etsy.com -- http://snbcreative.wordpress.com/

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WayneC

12239 posts in 2684 days


#8 posted 2500 days ago

Congratulations.

-- We must guard our enthusiasm as we would our life - James Krenov

View Dick, & Barb Cain's profile

Dick, & Barb Cain

8693 posts in 2886 days


#9 posted 2500 days ago

Hi!!
The reason I haven’t been active lately is, my hard drive went kapoot! ,so I’m using Barb’s right now.
I installed a new hard drive, but being kind of stupid, I hadn’t made a recovery disk, so I’m waiting for a new one to be delivered.
Don’t be like me, & not make a recovery disk when you get a new computer. LOL

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View Bill's profile

Bill

2579 posts in 2748 days


#10 posted 2500 days ago

Welcome back Dick. The one problem with making a recovery disk when you first get your computer is you will not have all of the new programs and patches you add later. I beleive you can make a recovery disk at a later stage too. One thing to do though, is to check your recovery disk after you made it. Try booting up your PC with it. Long time ago I created one for a PC I had. I never needed it, but one day decided to try it out. It did not work, and would not even boot up the PC. If I had needed it, it would not have done me any good. So don’t just make one, check it.

-- Bill, Turlock California, http://www.brookswoodworks.com

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Dick, & Barb Cain

8693 posts in 2886 days


#11 posted 2500 days ago

Hi!!
Thanks Bill, being new at the game when I bought my computer, I didn’t read the manual thoroughly enough I guess, but I made it by, for 4 years with no problems. I have a complete backup on an external hard drive, but it doesn’t help until I get the recovery disk.

Reading my quick start manual, I found making system disk, on one of the last pages. I think stuff like that should be one of the first things in the manual.

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View MsDebbieP's profile

MsDebbieP

18614 posts in 2747 days


#12 posted 2500 days ago

Welcome back Dick!!!

Gotta love computers—when they work.

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

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