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Forum topic by mcg1990 posted 04-24-2015 05:37 PM 660 views 0 times favorited 2 replies Add to Favorites Watch
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mcg1990

159 posts in 755 days


04-24-2015 05:37 PM

I recently bought a 20 piece brass bushing set and clear router base for my Bosch 1617. During use the bushing nut came loose and mangled up my bit (a cheapy one, no big deal) and the bit in turn mangled up the lock nut and bushing.

I emailed Woodcraft just to let them know, as I suspected faulty thread. The second lock nut felt as though it held tighter, and I found no loosening on that one throughout a long project. Having said that, I acknowledged in the email that it could 100% be user error, though I just thought I’d let them know. You’ll never know if you’re the 20th person to have had that happened in time frame X, prompting an inquiry into the machining. I certainly hoped to have ‘something’ come of it, though I certainly didn’t expect it, and wasn’t even sure I was owed or deserving of it.

Anyway, a got a quick email back saying that it can happen due to the vibration of the tool (I don’t doubt that for a second), but they’re sending me out a new lock nut and bushing regardless.

Really impressed, and even feel a bit guilty, but I’ll certainly be sending them more of a business as a result.

Thanks Woodcraft!


2 replies so far

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Redoak49

1950 posts in 1452 days


#1 posted 04-24-2015 05:59 PM

Nice that people take time to mention good things about companies.

I have had them come loose but not with the results you had. I now use a router bushing spring washer which greatly reduces the problem. Since using them I have not had any problems. I think they are about $6 for two of them.

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SuperCubber

868 posts in 1747 days


#2 posted 04-25-2015 12:39 AM

Seems like the Woodcraft experience varies so widely. I’ve had great customer service at mine every time I’ve been there. I haven’t had to test it, as you have, but I’m glad to hear I’m not their only happy customer! Thanks for posting.

-- Joe | Spartanburg, SC | "To give anything less than your best is to sacrafice the gift." - Steve Prefontaine

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