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Forum topic by tyler posted 04-24-2015 04:25 PM 1364 views 0 times favorited 19 replies Add to Favorites Watch
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tyler

44 posts in 635 days


04-24-2015 04:25 PM

I went on WOOT for the first time on 4/21. I saw they had a 8” slow speed grinder for $59.99. More then 50% off. Hell yea! No. I just received an email today saying that my order has been refunded with no explanation. I did not cancel my order or request a refund. Has anyone else had this problem?


19 replies so far

View paxorion's profile

paxorion

1102 posts in 1512 days


#1 posted 04-24-2015 04:27 PM

Odds are they oversold and couldn’t fill the order. Inventory management, particularly when a sale goes viral is a challenge. Of note, Amazon acquired Woot.com, I believe in 2010.

-- paxorion

View brtech's profile

brtech

906 posts in 2389 days


#2 posted 04-24-2015 04:30 PM

i was watching that sale for several days and never pulled the trigger. I suspect that paxorion is correct and they oversold. I’ve purchased several items on Woot with no problem.

View Picklehead's profile

Picklehead

1018 posts in 1396 days


#3 posted 04-24-2015 04:39 PM

You mean like this?

Well, after charging my card and giving me a confirmation number, they refunded my money without explaining why. I had to send them two emails to get the answer I suspected: The item was oversold.

The quest goes on.

—You’ve got to be smarter than the tree.
_
Ugghh…that’s really annoying. I never quite understand how they can manage to oversell an item when everything is bar-coded and inventoried.

http://woodworking.stackexchange.com
__
Rob it’s an unfortunately common condition called “rectocranial insertion”. Their website is all hip and happenin’ until something, which is their fault, goes wrong. Then they clam up and pretend they’ve never heard of you. To their credit they did offer a quick refund, albeit without an explanation. To their discredit: A) they didn’t so much as offer an explanation as to what happened, and B) they didn’t go to dad (Amazon, which could certainly get me one) and make good on an offer they had consummated. Oh well, you win some you lose some. Another one will come along. Good deal for those that got it, though.

—You’ve got to be smarter than the tree.

Why, yes. Yes I have.

Feel the love.

-- You've got to be smarter than the tree.

View Airframer's profile

Airframer

3041 posts in 1420 days


#4 posted 04-24-2015 04:39 PM

Yep, they sell till they run out. Odds are they oversold. They still issued you a refund without you having to do anything on your end or beg them to give your money back.. sounds pretty good to me.

-- Eric - "I'm getting proficient with these hand jobbers. - BigRedKnothead"

View hotbyte's profile

hotbyte

844 posts in 2442 days


#5 posted 04-24-2015 04:47 PM

Had something similar happen on a different online site ordering a laptop. Really aggravating after doing research, comparing prices, entering all the ordering info and then BAM, order cancelled with no explanation given. Ordered for Amazon for a little more but then Prime shipping kicked me into free 2-day delivery so overall ended up cheaper.

View Picklehead's profile

Picklehead

1018 posts in 1396 days


#6 posted 04-24-2015 05:03 PM



Yep, they sell till they run out. Odds are they oversold. They still issued you a refund without you having to do anything on your end or beg them to give your money back.. sounds pretty good to me.

- Airframer

Selling ‘til you run out: No problem.

Continuing to sell after you run out: Really aggravating.

-- You've got to be smarter than the tree.

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Airframer

3041 posts in 1420 days


#7 posted 04-24-2015 05:12 PM

The problem happens when the orders are placed before processing is accounted for. Even amazon has issues with instant inventory management on online orders. I have placed prime orders on Amazon that were “in stock” when I paid but went back ordered the next day after the order was processed. So if they only were able to get X amount of product and when it’s gone it’s gone… that is kinda an implied and accepted risk when shopping a clearance center website like WOOT.

-- Eric - "I'm getting proficient with these hand jobbers. - BigRedKnothead"

View paxorion's profile

paxorion

1102 posts in 1512 days


#8 posted 04-24-2015 05:16 PM

We’ve been spoiled in today’s world of super responsive supply chain, expecting immediate inventory checks. A great example are the number of angry forum threads from the cancelled Jet parallel clamps purchases from this past Black Friday. With Woot being an overstock/liquidation product seller, rarely can they honor a sale after inventory is gone. I’ve seen a few things pop up for sale by them multiple times (Portamate wood rack, Porter Cable pancake compressor), but rarely are products relisted for sale, and repeats are fairly separated (by at least a month+?).

Given that Woot has been owned by Amazon for ~5 years now, I’m surprised that there may be inventory and eCommerce point of sale sync issues. At any rate, sorry to hear about your cancelled order.

-- paxorion

View hotbyte's profile

hotbyte

844 posts in 2442 days


#9 posted 04-24-2015 05:17 PM

But the salt in the wound is just a notice saying it was cancelled with no explanation. We can all guess the reason but my first reaction was something screwy had happened with my credit card. And, your CC should not be charged until the order is processed and product available. If an item over sells, I don’t want a refund…I want there to never have been a charge.

View Dallas's profile

Dallas

3599 posts in 1954 days


#10 posted 04-24-2015 05:18 PM

I had the same problem with Amazon and a couple of computer places I buy parts from.

Personally, I have integrated inventory, orders, and shipping so that no one can “over Order.” To me, anything less is a lack of ethics in doing business. There is absolutely no reason for it.

-- Improvise.... Adapt...... Overcome!

View Picklehead's profile

Picklehead

1018 posts in 1396 days


#11 posted 04-24-2015 05:19 PM


We ve been spoiled in today s world of super responsive supply chain, expecting immediate inventory checks.

- paxorion

For the record, I bought the item at about 9 pm, and the item was still listed for sale the next morning. I checked because I wanted to see how close I was to the end of the line. That falls under the heading of “clueless”, if you ask me. The other thing is that if this is a regular occurrence, and even if it’s not, at least have (what must be) your automated refund system send an explanation and an (automated) apology to the customer. Maybe offer them first dibs when the item (or similar) comes up next time? Easy stuff, then you have people commenting on how well they were treated instead of threads like this one. They certainly have enough time to write really snappy stuff for their site.

-- You've got to be smarter than the tree.

View distrbd's profile

distrbd

2228 posts in 1913 days


#12 posted 04-24-2015 10:16 PM


I went on WOOT for the first time on 4/21. I saw they had a 8” slow speed grinder for $59.99. More then 50% off. Hell yea! No. I just received an email today saying that my order has been refunded with no explanation. I did not cancel my order or request a refund. Has anyone else had this problem?

- tyler


It looks like they couldn’t keep up with the demand, probably the frenzy we had here for a few days was partially to blame, everyone wanted to buy one it seemed.

-- Ken from Ontario, Canada

View Picklehead's profile

Picklehead

1018 posts in 1396 days


#13 posted 04-24-2015 10:35 PM



But the salt in the wound is just a notice saying it was cancelled with no explanation. We can all guess the reason but my first reaction was something screwy had happened with my credit card. And, your CC should not be charged until the order is processed and product available. If an item over sells, I don t want a refund…I want there to never have been a charge.

- hotbyte

Exactly. I had to do the investigating. I asked my wife if she had accidentally cancelled the order. She hadn’t. It all boils down to having the correct information communicated to the customer in a timely fashion. Simple.

-- You've got to be smarter than the tree.

View Rick M's profile

Rick M

7933 posts in 1847 days


#14 posted 04-25-2015 05:29 AM

It’s frustrating. It’s happened to me several times, different websites, and I get mad. But think about it this way … if this were your last day on earth, would you want to spend it being angry about this?

-- http://thewoodknack.blogspot.com/

View B4B's profile

B4B

132 posts in 825 days


#15 posted 04-25-2015 05:38 AM

Take a look at meh.com. It is what Woot was. One day, One deal.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

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