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I got a gripe with lousy service.

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Forum topic by Bob #2 posted 07-31-2009 12:47 AM 1587 views 0 times favorited 53 replies Add to Favorites Watch
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Bob #2

3808 posts in 2770 days


07-31-2009 12:47 AM

Topic tags/keywords: tip

This Sunday I dropped my keypad remote switch for my dust collecter out of my pocket and sure enough right on the tablesaw blade.
Shazam! I now have a shredded keypad.
Next morning I call “X X” and explain my situation.
They have one in stock.
I leave work, drive 5 miles over to the store and find they have only the complete unit. $79.00

I only need the key pad.$24.00
http://busybeetools.ca/cgi-bin/picture10?NTITEM=CT075220
They tell me I have to buy the complete unit because the keypad and switch are tuned in a set.( el toro Pooh Pooh)

I am thinking nonsense but insist they call head office. Head office customer service guru says yep has to be a set or it wont work.( insert here- I can’t be bothered to find out the right answer)
I go on the net to Wood craft and spot the same unit and guess what?
They sell additional keypads and they work with both 110volt systems and 220 volt systems.

Back I go to “xx” and tell them the good news.
I am still waiting for a reply from their automatic e-mail robot.
I reordered the new keypad from Woodcraft today.
It’s crappy service and low IQ clerking that really makes you want to drop the dime on outfits like this.

I’m relating this in case anyone else here get bluffed into a purchase unnecessarily.

I’m going to give them a wide birth from now on.

Please tell me it’s just me!

Bob

-- A mind, like a home, is furnished by its owner


53 replies so far

View Karson's profile

Karson

34915 posts in 3148 days


#1 posted 07-31-2009 01:08 AM

You seem to have a “Lousy service” magnet attached to you lapel. You get all of the wierd ones.

I’m glad that you were able to find your replacement.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

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Bob #2

3808 posts in 2770 days


#2 posted 07-31-2009 01:15 AM

Karson, I debated on wether to post his info or not for that reason.
But, in the interest of giving my fellow woodworkers a heads up I went forward with the adventure..
I didn’t mention that I detailed this same informtion to the head office on Tuesday and this morning gave them another prompt to respond which the have overlooked or at worst case, choosen to ignore.
God, I hope you’re wrong about the magnet! ;-)

Bob

-- A mind, like a home, is furnished by its owner

View Dan'um Style's profile

Dan'um Style

13259 posts in 2731 days


#3 posted 07-31-2009 01:26 AM

I hate to say it, but some of my worst service has come from the guys at the Rockler in Cincinnati. I don’t think customer service skills are a job requirement for woodworkers stores in general anywhere.

-- keeping myself entertained ... Humor and fun lubricate the brain

View Bob #2's profile

Bob #2

3808 posts in 2770 days


#4 posted 07-31-2009 01:30 AM

I particularly hate that “glass ceiling” between me and the management.
Maybe the internet wil crack that with more anecdotes that give folks a heads up.

Bob

-- A mind, like a home, is furnished by its owner

View Don K.'s profile

Don K.

1075 posts in 2074 days


#5 posted 07-31-2009 01:47 AM

Wow Bob…sorry to hear about the mishap and the lousy C/S you received. I guess it all depends on who picks up the phone on the other end as to what kind of service you will receive. The first mishap I had with the same said company…I got a great lady to handle it and she gave me her direct company # and e-mail to help with the problem ….she took care of everything sent me a upgraded tool and gave me extra stuff to make up for it. I made sure to file her # away for future reference if I have another snafu someday.

Glad I did not get the same person you had…ugh !!!!

-- Don S.E. OK

View patron's profile

patron

13171 posts in 2089 days


#6 posted 07-31-2009 02:06 AM

inteligence or being polite ,
does not seem to be a requirement ,
in many aspects of life !
perhaps you should go after the shirt co
in china for making a loose pocket ? lol ?
i do hope you get demagnitized soon though ,
the only problem with smooth sailing ,
is sometimes you have to go in a direction
you don’t want to go in .

thanks for the guide shelf for t.s. ,
i made one , and it is great !

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View Bob #2's profile

Bob #2

3808 posts in 2770 days


#7 posted 07-31-2009 02:10 AM

Don, I didn’t have a problem with Wood craft and I would hate to leave that impression here.
It is with a Canadian distributor of wood tools and unfortunately, the problem is becoming more evident with them as the decision making for the Company is left with the employees , only to a certain extent.
That means they are unable to follow through on any obvious problem and the owners seem to hear a different drummer.
I get the feeling that the clerks have adapted themselves to the idea that the”customer is always stupid” category.
That could become costly.

It just put one chain here out of business.

Bob

-- A mind, like a home, is furnished by its owner

View TopamaxSurvivor's profile

TopamaxSurvivor

15076 posts in 2424 days


#8 posted 07-31-2009 02:13 AM

Sorry to hear about your magnet Bob2. But I was beginning to wonder if I was the only guy in the world this kind of stuff happens to??

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View Don K.'s profile

Don K.

1075 posts in 2074 days


#9 posted 07-31-2009 02:14 AM

My bad Bob…I misunderstood where you were having the problems at.

-- Don S.E. OK

View MedicKen's profile

MedicKen

1602 posts in 2210 days


#10 posted 07-31-2009 02:26 AM

Maybe a solution to the original problem, dropping the remote in a spinning blade, try putting the remote on a retractable key ring that can clip on your belt or apron if you use one.

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

View jockmike2's profile

jockmike2

10635 posts in 2995 days


#11 posted 07-31-2009 02:54 AM

I’ll tell you what Bob, I never received such great service as I did when I complained about Bostich in the reviews part of our different sections here. I got an e-mail direct from the director of product developement wanting to know what he could do for me to make things right. I got a new compressor, nail gun that wasn’t on the market yet, and all new hose and another e-mail wanting to know what else he could do. One of his employees saw my complaint. Don’t think those companies arn’t watching and listening to whats going on here, all but Delta. Now there’s a company I could scream about. But I won’t, like hell i won’t it’s over a part for my lathe they say they don’t make any more. I just noticed in a Rockler ad they are selling the same damn lathe again. On sale even. With my part on them they don’t have. That I called all over the US, and looked all over the net trying to find. Some companys care unless they are big enough they don’t have to.

-- (You just have to please the man in the Mirror) Mike from Michigan -

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Bob #2

3808 posts in 2770 days


#12 posted 07-31-2009 03:09 AM

Medicken, I usually wear a labcoat with the thing in the pocket but being Sunda yafternoon and only wanting to trim a stick—-bingo.
Mike, If they are watching great. I was not looking for compensaiton as muchs as I was hoping for ”customer service”
I have long been a customer of Lee Valley so I know what service is all about.
I am afraid that these guys just don’t get it!
I don’t really appreciate being lied to.
Caveat Emptor.

-- A mind, like a home, is furnished by its owner

View jockmike2's profile

jockmike2

10635 posts in 2995 days


#13 posted 07-31-2009 03:34 AM

Bob I know C/S, my wife and daughter both work for Jackson National Life Insurance, well not my wife anymore, but she did for 12 years. They trained a bunch about customer service and the importance of. If you run into some jerk you can complain to someone higher, and you’ll get their freaking jobs. No company wants employee nowdays screwing people, dollars are to hard to come by. Go over their head call customer service and speak to a manager, not at the store you dealt with but a bigger store or “the” store and you’ll get satisfaction, I garuantee it.

-- (You just have to please the man in the Mirror) Mike from Michigan -

View CharlieM1958's profile

CharlieM1958

15797 posts in 2966 days


#14 posted 07-31-2009 03:46 AM

It’s just you, Bob. Everybody takes you for a sheep in wolf’s clothing. :-)

-- Charlie M. "Woodworking - patience = firewood"

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Bob #2

3808 posts in 2770 days


#15 posted 07-31-2009 04:48 AM

Jockmke I don’t want compensation from them, just posted a warning for others here .
Charlie , I am starting o feel like a lab rt. .

Bob

-- A mind, like a home, is furnished by its owner

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