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Forum topic by bonesbr549 posted 04-21-2015 10:51 PM 793 views 0 times favorited 3 replies Add to Favorites Watch
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bonesbr549

1176 posts in 2529 days


04-21-2015 10:51 PM

I’ll say up front, I’ve got quite a bit of LN. I just recently added a whole set of their chisels.

Well I had been wanting to add a smoother to the stable of planes, and must say after watching Rob Cosmon’s video and the new revised Wood River 4.5 plane he helped change for Wood craft I thought hard about giving it a try.

I wanted to get a router plane anyway so I called LN and while speaking with them and ordering the router plane with depth stop decided, I’m going to stay with LN for the 4 1/2 smoother for several reasons. First They are made in America. (no offense to other nationalities). Second, I know they are expensive, but they are just Great tools that I enjoy to use. I can’t help but not Grin from ear to ear when using them. Also they are pretty ready out of the box to use.

So I ordered the 4 1/2 and I’m looking forward to getting it and using it. Now the cool part.

Years ago I had just purchased my LN low angle jack plane. It was my first one. I had it on my bench doing some work and banking on some wood and the plane was on it’s side. I did not notice that it was vibrating to the side of the bench and off it went to the floor. I gasped, like a child had fallen. Luckily as I watched it fall it rotated to the handle side down and that’s what hit. Luckily no damage at all to the plane and I’ve used it for years. However it cracked the handle. I super glued it back together and it’s been functional ever since, but I love my tools and it hurt to see that cracked handle.

So while ordering my plane, I decided to order a replacement handle and knob (so the patina will match). The guy on the phone says he was going to put a set in no charge. I made it clear it was my fault not a defective part. I was prepared to pay for the replacement part.

I did not refuse the freebe for sure. Just a class act.

So LN I tip my virtual hat to you!!

-- Sooner or later Liberals run out of other people's money.


3 replies so far

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Rob

704 posts in 2533 days


#1 posted 04-21-2015 11:49 PM

Thanks for sharing; it’s always nice to hear good customer service stories instead of just the bad stories.

-- Ask an expert or be the expert - http://woodworking.stackexchange.com

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Mosquito

8077 posts in 1754 days


#2 posted 04-22-2015 12:02 AM

I’ve had similar experiences with a couple of computer case manufacturers too, as well as Lee Valley. Good customer service goes a long way.

-- Mos - Twin Cities, MN - http://www.youtube.com/MosquitoMods - http://www.TheModsquito.com

View lateralus819's profile

lateralus819

2236 posts in 1351 days


#3 posted 04-22-2015 12:27 AM

A reason i will continue to buy LN even at their prices. They are not that expensive when you see what you get.

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