|Forum topic by bluekingfisher||posted 04-17-2015 08:48 PM||898 views||0 times favorited||9 replies|
04-17-2015 08:48 PM
I would like to take this opportunity to highlight the excellent customer care offered by Veritas.& Lee Valley tools
In July last year I purchased several Veritas planes from Lee Vally Tools. Long story short, I was only recently in a position to make use of them. Unfortunately, one of the planes had some defects in the casting of the main plane body ,which to be honest surprised me when one considers the level of quality control normally associated with the company.
Suffice to say, I was not overly surprised, albeit delighted when within half an hour of emailing Lee Vally,informing them of the defect I received an apologetic response informing me a new plane would be sent out to me upon confirmation of my address. I was, in addition free to hold onto the original plane.
Veritas planes are not inexpensive, however the undeniable quality of the item coupled with outstanding customer care make them nothing short of a bargain.
Well done Lee Valley & Veritas
-- No one plans to fail, they just, just fail to plan