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Forum topic by bruc101 posted 04-09-2015 07:02 PM 823 views 0 times favorited 8 replies Add to Favorites Watch
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bruc101

1077 posts in 3004 days


04-09-2015 07:02 PM

Last summer, I think, I started a tread about a Rigid planer I had purchased for our 14 year old daughter , She was starting her first build on cabinetry for a small kitchen and wanted one for her work area and not use the bigger ones in the shop.

Not long after we got the planer it started not wanting to start, run about half speed and was slow to come up to speed sometimes. I had a lot of replies as to what could be the problem and how to maybe fix it. Thank you.

One of the replies said to turn the cutter head over by hand a few times. We did this and it would start. It finally just stopped working all together so I called HD and talked to a Rigid rep. We did everything he told us to do but the planer still wasn’t working correctly and stopped working period. I called back and was more or less told you’re on your own buddie. Not a good thing to say to me but I was nice and told him to shove it in a nice way.

I went to a woodworking store in Atlanta and bought her another name brand planer and all it has done is work for her like a planer should and she’s been well please with it.

About a month ago she said dad you gotta lot of money invested in that Rigid planer sitting there gathering dust so why don’t you give HD another call, it IS suppose to have a 3 year warranty on it.

So I gave HD service center another call and talked to a very nice young man and explained everything to him. He told me to carry it to our local HD and they would send it out to be repaired at no cost so I did this. What a moron I had to go through at our local HD to get this done. It took me an hour to get her out of my hair and her accept the planer. I shouldn’t have had to put up with her mess.

I got a call last night the planer was back at out local HD and I could pick it up. I picked Punky up at school early and we go get the planer and carry it to the building she works in. We put it back on the stand and ran a board through it. Worked fine and Punky made a comment that the power cord is bigger. According to the papers with it, it said they had replaced a burned motor.

I feel like HD should have honored the warranty on the first try with them and I don’t know that I would purchased anything Rigid again for that reason. Punky told me today her Rigid rob had stopped working also..I told her to throw it in the trash and I would get her a different brand tomorrow when her mom and I go to Atlanta. .

-- Bruce Free Plans http://plans.sawmillvalley.org


8 replies so far

View hotbyte's profile

hotbyte

841 posts in 2438 days


#1 posted 04-09-2015 07:24 PM

Can I send you a list of my tools that need replacing :)

Is your daughter 14 with her own kitchen, job and tools and building out her kitchen?

View Ripthorn's profile

Ripthorn

1406 posts in 2447 days


#2 posted 04-09-2015 07:43 PM

I have a Rigid planer. Last year (after about 18 months of ownership) it stopped working after changing the knives. I took it to HD and they sent it out for repair. 6 weeks later it came in and I was pumped (despite the long wait time). I took it home and fired it up and knew immediately that it was not all fixed and that they had never even bothered to do a full check before sending it out. Another trip to HD and another 8 weeks, they sent it back after having replaced the motor, shaft, part of the cutter head, and a couple other things. It has been working fine since (about 9 months or so), but you’re right that it is a hassle. In my case, I simply couldn’t afford a better planer. I got it with a HF 20% off coupon in the first place. I would love a larger one, but this gets the job done for now.

-- Brian T. - Exact science is not an exact science

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MrUnix

4218 posts in 1661 days


#3 posted 04-09-2015 07:45 PM

I’m just not getting it I guess… The planer was under warranty, stopped working, and instead of taking it back and dropping it on their service counter desk, you just went and bought another planer – and kind of ‘forgot’ about the original one?

I would never call… that usually is a futile attempt and they will do whatever they can to get you off the phone. I’d take it in, so it’s in their face in front of them. If they question it’s operation, they can plug it in right there and verify. And I wouldn’t leave until they either gave me a replacement or agreed to repair it under warranty – preferably the former.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View bruc101's profile

bruc101

1077 posts in 3004 days


#4 posted 04-09-2015 08:05 PM

Hi Brad, I’m on the fly so I’ll give you my reason. She was 14 then and being well trained since the age of 7 by her grand dad and her older sisters. She works in our commercial shop, has her own office and work area learning and doing and making an excellent salary. She can also pretty much draft anything she wants to in Autocad.

At her age she’s not comfortable with the bigger equipment in the shop and we wouldn’t force her. When in a commercial environment and her on a schedule we couldn’t expect her to wait weeks for her planer to be repaired or make her use the larger planers.

-- Bruce Free Plans http://plans.sawmillvalley.org

View hotbyte's profile

hotbyte

841 posts in 2438 days


#5 posted 04-09-2015 08:07 PM

Impressive for her age then…

View Bill White's profile

Bill White

4451 posts in 3423 days


#6 posted 04-09-2015 09:27 PM

Just another reason to buy Ridgid?
Pipe wrenches? Yes. Power tools? No.
They (Ridgid) can offer all the service warranty they want, but the tooling is just not up to snuff.
They have good vacs, a GREAT oscillating/drum sander, but there isn’t enough whiskey in Mississippi that would guide me to other tools.
Wanna know how I REALLY feel?
Wonder why there are fewer large woodworking tools available at HD?
Price point is one thing. Value is another.
Just my thoughts.
Bill

-- bill@magraphics.us

View Tennessee's profile

Tennessee

2410 posts in 1977 days


#7 posted 04-10-2015 12:17 PM

Bill, when I lived in Mississippi, there wasn’t much whiskey there.

-- Paul, Tennessee, http://www.tsunamiguitars.com

View bruc101's profile

bruc101

1077 posts in 3004 days


#8 posted 04-10-2015 07:10 PM

Here in these mountains where I was raised and still live when I was all the way into being a teenager there was always a a lot of whiskey around here…and it wasn’t Jack Daniels either.

-- Bruce Free Plans http://plans.sawmillvalley.org

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