|Forum topic by bruc101||posted 04-09-2015 07:02 PM||823 views||0 times favorited||8 replies|
04-09-2015 07:02 PM
Last summer, I think, I started a tread about a Rigid planer I had purchased for our 14 year old daughter , She was starting her first build on cabinetry for a small kitchen and wanted one for her work area and not use the bigger ones in the shop.
Not long after we got the planer it started not wanting to start, run about half speed and was slow to come up to speed sometimes. I had a lot of replies as to what could be the problem and how to maybe fix it. Thank you.
One of the replies said to turn the cutter head over by hand a few times. We did this and it would start. It finally just stopped working all together so I called HD and talked to a Rigid rep. We did everything he told us to do but the planer still wasn’t working correctly and stopped working period. I called back and was more or less told you’re on your own buddie. Not a good thing to say to me but I was nice and told him to shove it in a nice way.
I went to a woodworking store in Atlanta and bought her another name brand planer and all it has done is work for her like a planer should and she’s been well please with it.
About a month ago she said dad you gotta lot of money invested in that Rigid planer sitting there gathering dust so why don’t you give HD another call, it IS suppose to have a 3 year warranty on it.
So I gave HD service center another call and talked to a very nice young man and explained everything to him. He told me to carry it to our local HD and they would send it out to be repaired at no cost so I did this. What a moron I had to go through at our local HD to get this done. It took me an hour to get her out of my hair and her accept the planer. I shouldn’t have had to put up with her mess.
I got a call last night the planer was back at out local HD and I could pick it up. I picked Punky up at school early and we go get the planer and carry it to the building she works in. We put it back on the stand and ran a board through it. Worked fine and Punky made a comment that the power cord is bigger. According to the papers with it, it said they had replaced a burned motor.
I feel like HD should have honored the warranty on the first try with them and I don’t know that I would purchased anything Rigid again for that reason. Punky told me today her Rigid rob had stopped working also..I told her to throw it in the trash and I would get her a different brand tomorrow when her mom and I go to Atlanta. .
-- Bruce Free Plans http://plans.sawmillvalley.org