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Home Depot Workers make me shake my head

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Forum topic by Rob posted 04-03-2015 08:15 PM 2726 views 0 times favorited 72 replies Add to Favorites Watch
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Rob

229 posts in 2454 days


04-03-2015 08:15 PM

Today, I put together my new band saw. It was wired for 220v and didn’t come with a cord or plug. So off to Home Depot I go. I buy 10/3 wire and a plug and head back home. I wire the saw up and after finishing putting everything together, I want to fire up the saw to test it out. The plug I bought wouldn’t fit into the plug in the wall. I mistakenly bought a 20A plug and the wall outlet has a 30A receptacle. So back to Home Depot I go. Of course, I can’t find the right plug so a worker about 65 years old asks if he can help. I explain what I need and he starts asking me questions about what I need the plug for. I tell him its for my band saw. He asks how many amps does the saw use and I tell him its wired for 220v and the motor pulls 10 amps. He says, I’m no electrician but you can’t do that. You’ll trip the breaker or worse, burn up your motor. I look at him puzzled and then I said, with your way of thinking, if I have a 20 amp receptacle in my house and I plug a lamp into it rated for less than 1 amp, I’ll trip the breaker or burn up my lamp? The saw motor only uses 10 amps. I have 30 amps available but I won’t be using 30 amps of power. He says, well here’s the right plug but just be careful. You don’t want to start a fire. I took the plug and left. When I got home, I wired it up and the saw works fine.


72 replies so far

View ShaneA's profile

ShaneA

6476 posts in 2066 days


#1 posted 04-03-2015 08:20 PM

I am somewhat impressed you got someone to help you, even less than stellar help. In my neck of the woods the HD employees tend to scurry off. Especially if some sheet goods are being handled or some other type of “real “work.

I can’t speak to all the locations obviously, but it is consistently poor service unless I am dealing with one of their managers.

View Rayne's profile

Rayne

470 posts in 1007 days


#2 posted 04-03-2015 08:24 PM

I have 3 HD’s near me and all of them are quite knowledgeable and very helpful. It’s rare that someone doesn’t have a specialty that they can refer to for assistance. I guess I’m lucky in my area.

View Fred Hargis's profile

Fred Hargis

3950 posts in 1961 days


#3 posted 04-03-2015 08:49 PM

I’ve told this story before, but I went into HD and the young man in the tool department wanted to help me. I asked where the biscuits were. Looking puzzled, he pointed toward the front door and said “there’s a Burger King across the street, I think they have biscuits”. True story…..

-- Our village hasn't lost it's idiot, he was elected to congress.

View dawsonbob's profile

dawsonbob

1923 posts in 1223 days


#4 posted 04-03-2015 08:53 PM

Like Rayne, I have several HD’s near me, too. They’re pretty good for the most part: well stocked, with good people.

The local Lowes, on the other hand…

-- Mistakes are what pave the road to perfection

View ohtimberwolf's profile

ohtimberwolf

636 posts in 1820 days


#5 posted 04-03-2015 09:28 PM

The hd nearest us is just like the one ShaneA described. They will huddle and gab and if they see you coming they will spread like oil on water to get away.

-- Just a barn cat, now gone to cat heaven.

View Ghidrah's profile

Ghidrah

667 posts in 690 days


#6 posted 04-03-2015 09:43 PM

None of the big box stores want or would be willing to pay a knowledgeable person to work for them. They’d rather give them the title of associate and keep them under 40 hrs a week for accounting purposes.

-- I meant to do that!

View toolie's profile

toolie

2025 posts in 2096 days


#7 posted 04-03-2015 09:46 PM



I ve told this story before, but I went into HD and the young man in the tool department wanted to help me. I asked where the biscuits were. Looking puzzled, he pointed toward the front door and said “there s a Burger King across the street, I think they have biscuits”. True story…..

- Fred Hargis

Thanks. I needed a laugh this evening.

-- there's a solution to every problem.......you just have to be willing to find it.

View mcg1990's profile

mcg1990

159 posts in 760 days


#8 posted 04-03-2015 09:52 PM

I prefer the stock of my local HD but I often wonder how much cheaper their prices could be if they didn’t hire 10 people just to stand by the door and welcome you. Yes, I’m aware I’m at Home Depot. Yes, I know where to go. No, I don’t want any Ryobi products.

View WoodNSawdust's profile

WoodNSawdust

1417 posts in 644 days


#9 posted 04-03-2015 10:20 PM

I’ll share my HD story. About 2.5 years ago I bought a Grizzly bandsaw and of course it did not come with a power cord. So I went to the local HD selected a 20A plug, searched for and found an associate and asked him for 15 feet of 12-3 zip cord. He refused and told me that the only way to buy it was in a 50 foot package. But I said it is right there on your rack of by the foot! Again the associate refused to sell it to me insisting that I must buy a 50 foot package and he gave me Romex. I got a manager and explained what I wanted and why. Now suddenly the same associate changed his story and claimed that I had asked for Romex not Zip cord.

Now I drive three times the distance to shop at Lowes. Lowes is not perfect, but at least they don’t lie.

-- "I love it when a plan comes together" John "Hannibal" Smith

View Woodmaster1's profile

Woodmaster1

738 posts in 2055 days


#10 posted 04-03-2015 11:23 PM

I have several things like that happen to me at HD, Lowes and Menards. They all seem to be the same when you do not need help there is plenty and when help is needed they hide or walk passed. I once wanted to buy 20’ of hose and the guy fumbled around and said he would be right back. He did not know how to measure. I laid it out on the floor took a good estimate and cut. When ask at the checkout I told the the story and then went on my way paying for 20’.

View pintodeluxe's profile

pintodeluxe

4859 posts in 2281 days


#11 posted 04-03-2015 11:29 PM

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View lndfilwiz's profile

lndfilwiz

90 posts in 1068 days


#12 posted 04-03-2015 11:33 PM

My story of HD is when I retired from the county. I worked in construction for 35 years,20 of it as a construction supervisor and engineering aid. when I retired I needed something to do so I applied at HD to work on the floor. After applying online and went to the store for an interview, I was told I was over qualified to work on the floor. I could work as an assistant manager if i wanted. They liked to train the people on the floor themselves. I told them that their training for floor personnel sucked because everyone I had try and help me didn’t know crap. That ended the interview!

-- Smile, it makes people wander what you are up to.

View ohtimberwolf's profile

ohtimberwolf

636 posts in 1820 days


#13 posted 04-04-2015 12:10 AM

Wow, these are some really interesting stories. And I thought it was just happening to me. :))

-- Just a barn cat, now gone to cat heaven.

View benchbuilder's profile

benchbuilder

266 posts in 1918 days


#14 posted 04-04-2015 01:09 AM

After retiring from ford, i was looking for something to do to stay busy, when talking to the IR man at menards, he asked where i had worked before, after i told him he said, we dont hire union people.. equal oppertunity at work?????

View soob's profile

soob

223 posts in 676 days


#15 posted 04-04-2015 01:40 AM

Reminds me of when I needed an air conditioner replaced. The Mrs.’s coworker’s husband, who apparently earns $85k a year as an A/C tech, was going to replace it. He came over to look at the old one and noted that it said “max overcurrent protection: 30A.” He says—you’ll need at least a 50 amp breaker for this one. I said, uh, yeah, thanks—I’ll call you.

The moral of the story, though, is that you don’t want a bigger breaker than required by what you’re going to use on the circuit. The HD guy wasn’t completely off base.

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