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Lee Valley and Veritas

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Forum topic by TRHeath posted 03-29-2015 04:40 AM 1149 views 0 times favorited 12 replies Add to Favorites Watch
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TRHeath

75 posts in 1055 days


03-29-2015 04:40 AM

Topic tags/keywords: chisel

So a few weeks ago I made my first order from Lee Valley. I bought a dovetail saw, honing guide and some inlay and stringing tools. I am extremely impressed by the quality of what I bought. A few days after I received my items they sent out an email about getting 15% back on a gift card for Veritas purchases from 3/26-3/28. I was a little bummed out about that but didn’t give it much more thought. On the 26th I ordered a set of bench chisels to take advantage of that offer but decided this morning that I might as well get the better chisels made from the PM V11 steel that they have because after buying the 5 chisel set and then an additional 1/8” chisel there was only about a $30 difference. Anyway, I called them this morning to change my order and while he was looking everything up in the computer I made a comment about their 15% deal and that I wish I had gotten their email sooner because I spent about $350 with them a few weeks ago. He said he’d see what he could do about that after he got my order sorted out. When I finished changing my order, he said that he put in for a gift card for the purchase a few weeks ago as well as my current order. That’s an additional $50 I wasn’t planning on getting. I was rather suprised by that. If this is typical of them I will be a customer for a long time.

-- So much to learn....so little time.....


12 replies so far

View Deycart's profile

Deycart

444 posts in 1726 days


#1 posted 03-29-2015 05:06 AM

I have always had good service with them and Lie-Nielsen tools. I bought some tools from them(both)had some issues and they both sent out replacement parts no questions asked (ordered the same day… Lie Nielsen was a few days faster, but communication from both was great.). I know some are pro one or the other, but I like to get the best of both worlds. Both are great. Although, I think Veritas tools are a bit ugly, they work awesome. I got a Skew rebate plane and a Shooting plane coming in the mail. I hope they don’t disappoint me. I am sure both companies will take care of any issues!

View rwe2156's profile

rwe2156

2200 posts in 949 days


#2 posted 03-29-2015 10:31 AM

I’m not surprised. Customer service is great.
In addition to very good quality tools.

-- Everything is a prototype thats why its one of a kind!!

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benchbuilder

266 posts in 1918 days


#3 posted 03-29-2015 10:34 AM

I have beem a customer of theirs for several years and never had a problem. I cant say that for any of the other woodworking tool companys i have used.

View helluvawreck's profile

helluvawreck

23214 posts in 2334 days


#4 posted 03-29-2015 12:18 PM

They have always be nice to me as well.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

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hotbyte

844 posts in 2443 days


#5 posted 03-29-2015 12:31 PM

Nice! Great to see a company taking care of, not advantage of, its customers.

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WillliamMSP

768 posts in 1072 days


#6 posted 03-29-2015 12:48 PM

Excellent – that’s pretty awesome. It wouldn’t surprise me for a company with a great customer service reputation to extend their promotion a little bit, but to stretch it by two or three weeks is above and beyond.

-- Practice makes less sucky. (Bill, Minneapolis, MN)

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lepelerin

478 posts in 1793 days


#7 posted 03-29-2015 02:05 PM

I always had an excellent service. Yes this is typical from LV.

View TheWoodenOyster's profile

TheWoodenOyster

1275 posts in 1403 days


#8 posted 03-29-2015 02:07 PM

I have had good experience with Lee Valley customer service as well. I think I like Lie Nielsen tools a little better, but they are close. Glad there are a few companies that are still customer based. Glad you scored a few extra bucks!

-- The Wood Is Your Oyster

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jmartel

6579 posts in 1618 days


#9 posted 03-29-2015 05:50 PM

Rob Lee is a member on another forum I go on and provides all sorts of help on there as well. They are a good company to deal with.

-- The quality of one's woodworking is directly related to the amount of flannel worn.

View ChuckV's profile

ChuckV

2882 posts in 2995 days


#10 posted 03-29-2015 07:11 PM

I too have had nothing but the best experiences with Lee Valley.

Rob Lee is a member here as well, although it has been about two years since his last activity.

http://lumberjocks.com/RobLee

-- “Big man, pig man, ha ha, charade you are.” ― R. Waters

View TheDane's profile

TheDane

4997 posts in 3131 days


#11 posted 03-29-2015 07:22 PM

I have been a Lee Valley customer for coming up on 10 years now. Judging from my experience with them they are more interested in long-term customer relationships than making a quick buck.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Bill White's profile

Bill White

4459 posts in 3428 days


#12 posted 03-29-2015 08:24 PM

Lee Valley and Rob run a class act for sure.
Don’t see anyone from Delta posting. Rob Lee and Shiraz Balolia from Grizz take pride in their companies.
Thanks for posting your good experience.
Bill

-- bill@magraphics.us

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