Laguna Driftmaster Bandsaw Fence

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Forum topic by Chiefk posted 06-19-2009 06:20 PM 1284 views 0 times favorited 3 replies Add to Favorites Watch
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163 posts in 3734 days

06-19-2009 06:20 PM

Last Friday, I ordered the Laguna Driftmaster from AMAZON.COM. It arrived on Wednesday afternoon. The box was delivered while I was away from home. When I took the box up to my shop, I discovered the box was badly damaged. There were three very large holes punched through the bottom of the box. When I removed everything from the box, I discovered several piecies of the hardware missing. An inspection of the fence disclosed several large scratches and three gouges in the fence face. The top and bottom edge of the fence looked like someone had taken a hammer to it. Yesterday, I contacted Amazon and Laguna tools. I got little to no help from Amazon. All they would say is that the fence was no longer in stock. At Laguna I spoke with Rick and Tim. They couldn’t have been more helpful to me. They are sending me a replacement for the fence and the missing hardware at no cost to me. Both Rick and Tim were very professional and bent over backwards to help me. The service they provided me was outstanding. I would not hesitate to purchase another Laguna tool in the future. Hopefully, after I get the fence installed I can do a review of the fence.

-- P Kennedy Crossville, TN

3 replies so far

View SCOTSMAN's profile


5849 posts in 3548 days

#1 posted 06-19-2009 06:27 PM

Both Rick and Tim were very professional and bent over backwards to help me
very nice I’m sure.LOLAlistair

-- excuse my typing as I have a form of parkinsons disease

View a1Jim's profile


117060 posts in 3540 days

#2 posted 06-20-2009 04:34 AM

Well this is a first Most of the reports on LJs are not good concerning Laguna tools and customer service including my own. I hope they really do send you a replacement one to you. I feel my drift master is very crudely made and took a lot of effort to get attached to a laguna band saw. It should be far better for what the charge for them. I’m sorry to be so negative but they have not even rated a D- in my customer service report card.

-- wood crafting & woodworking classes

View pitchnsplinters's profile


262 posts in 3401 days

#3 posted 06-21-2009 03:05 PM

Laguna sucks. Buy Grizzly and Sawstop.

-- Just 'cause a cat has kittens in the oven, it don't make 'em biscuits.

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