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Performax??

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Forum topic by beaufish posted 05-25-2009 03:06 PM 2940 views 0 times favorited 6 replies Add to Favorites Watch
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beaufish

12 posts in 2910 days


05-25-2009 03:06 PM

Topic tags/keywords: manufacturer parts problem

Good morning Jocks! Don’t forget to thank a vet today. Which reminds me I need to call my father!

My question is has anybody contacted Performax customer service in recent days? I received a Performax dust collector for christmas this last december and just yesterday was able dig it out of the garage and open the box. Well low and behold it is missing parts (fasteners, casters, and a rubber gasket). Opened the book and tried to call the customer service number. Automated message told me quite politlely that this number has been disconnected. Went to the website and tried the customer service email… which of course was politely rejected as well. Checking the WMH tool group site.. i don’t see Performax on there! Oh boy.

Has anybody read, seen, or heard anything about this company? Would like to get this parts problem straightened out with them.

Thanks in advance.

beaufish


6 replies so far

View odie's profile

odie

1690 posts in 3301 days


#1 posted 05-25-2009 03:29 PM

I didn’t know they made dust collectors. Call Jet tools instead. Jet now owns Performax.

-- Odie, Confucius say, "He who laughs at one's self is BUTT of joke". http://woodstermangotwood.blogspot.com/ (my funny blog)

View CharlieM1958's profile

CharlieM1958

16241 posts in 3679 days


#2 posted 05-25-2009 03:34 PM

I did a little Googling and was not able to come up with any answers for you. Do you know how it was purchased? If it came from a retail store I would try contacting them and see what they know.

-- Charlie M. "Woodworking - patience = firewood"

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beaufish

12 posts in 2910 days


#3 posted 05-25-2009 04:53 PM

Thanks for the search and the info Charlie and Odie. I just got back from the local mendards (big box type store) and they sell Performax. I think the store worker would have ripped open a box and just given me the parts out of it just now but he didn’t have any in stock. When he tried his own systems to find any info out he got nothing as well. He was nice enough to take my name and number and locate a contact with their distributor for the parts to get it straightened out. I hope I hear from him soon!

In the meantime I am going to contact Jet on tuesday when the country is back to work to see if they know anything.

Thanks again.

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beaufish

12 posts in 2910 days


#4 posted 05-26-2009 04:53 PM

Upate to this saga. Performax has been sold to Supermax Tools by the WMH group. WMH group is still doing some replacement parts (bags, filters, and the like) but is may not be supporting other issues (like mine.. but they owe me a phone call back). It looks like Supermax tools is offereing a partial list of product from the old performax line (the sanders by the looks of it)

Bottom line is buyer beware of buying anything from any big box stores that have the performax label on it. If it says a product of the WMH tool company that might be old product and no longer supported.

If I hear any more I will update accordingly.

Beaufish

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beaufish

12 posts in 2910 days


#5 posted 05-26-2009 05:05 PM

Okay. Just heard back from WMH group. They sold off the line in 2008 and they are not supporting the Performax products they have sold as far as major components go (they are supporting replacement parts apparently). They sold off all their remaining inventory to a few big box stores and whatever inventory the big box stores have left is all that is available for scavenging components.

fun.

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CharlieM1958

16241 posts in 3679 days


#6 posted 05-26-2009 06:01 PM

That sucks!

I go back to what I said earlier…. If it was purchased from a reputable retailer, they should stand behind it. Even if that means issuing a refund or store credit towards another machine.

-- Charlie M. "Woodworking - patience = firewood"

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