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Sawstop Fence warp/issue

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Forum topic by Joel Shappell posted 02-26-2015 03:31 AM 1316 views 0 times favorited 12 replies Add to Favorites Watch
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Joel Shappell

79 posts in 1539 days


02-26-2015 03:31 AM

Topic tags/keywords: tablesaw sawstop

For the past few times I’ve used my Sawstop, I wasn’t getting good square cuts. I checked to make sure the blade was square, measured, checked alignment etc. I finally discovered that the laminated wood on either side of the fence was coming undone. The glue was failing and the result was warping of the fence face. Both sides.

Let me be the first to say this Saw is awesome. Love it in every way. But I don’t believe the fence should fail in this manner. I’m sharing this so that other Lumberjocks can take note in case they also have a Sawstop as this can lead to a very dangerous situation.

I’ve had the saw for two years give or take. I’ll be calling Sawstop tomorrow to see if they can help me out.


12 replies so far

View Fred Hargis's profile

Fred Hargis

3932 posts in 1955 days


#1 posted 02-26-2015 12:15 PM

Sawstop’s CS is so awesome it’s hard to believe they won’t solve your problem, but keep us posted just the same.

-- Our village hasn't lost it's idiot, he was elected to congress.

View OggieOglethorpe's profile

OggieOglethorpe

1211 posts in 1572 days


#2 posted 02-26-2015 12:38 PM

How come nobody contacts the vendor first about a problem, before going public?

Am I the only one who still does?

View Joel Shappell's profile

Joel Shappell

79 posts in 1539 days


#3 posted 02-26-2015 01:46 PM

Let me be clear that I have yet to contact the vendor. I will be doing that after they open today to take my call. I posted this not to ‘bad mouth’ the vendor but to instead raise awareness that the issue may arise and could be dangerous.

To be more clear, my sawstop tablesaw is awesome! I couldn’t ask for anything more from a tablesaw and it’s safety features are unmatched.

View HarveyM's profile

HarveyM

92 posts in 1484 days


#4 posted 02-26-2015 01:49 PM

Thanks for posting this, Joel. As a new owner of a PCS it’s something I’ll keep in the back of my mind, but it doesn’t really affect my appreciation of the tool.

-- Just a Duffer

View bonesbr549's profile

bonesbr549

1176 posts in 2529 days


#5 posted 02-26-2015 02:54 PM

Is your shop in a basement? you could be getting issues due to humitidty? Could just be failing glue. I’ve got the ICS and I’m considering changing to this fence

http://vsctools.com/

Not because I’m dissatisfied with my current one, but the possibilities of the 80/20, it unreall.

-- Sooner or later Liberals run out of other people's money.

View JesseTutt's profile

JesseTutt

853 posts in 1572 days


#6 posted 02-26-2015 03:02 PM

Thanks for the post. I have the sawstop on my wish list and appreciate the notice of potential problems. Please advise us of the resolution.

-- Jesse, Saint Louis, Missouri

View Joel Shappell's profile

Joel Shappell

79 posts in 1539 days


#7 posted 02-26-2015 05:06 PM

Great News! I called Sawstop this morning. Within 3 minutes describing the issue they immediately offered to replace the fence faces and ship them to me free! I didn’t even have to ask for a replacement or plead my case.

Sawstop Rocks!

View Kazooman's profile

Kazooman

624 posts in 1414 days


#8 posted 02-26-2015 10:19 PM

Glad to hear that your problem was resolved so quickly. Sawstop is a great company to work with.

I finally got down to my basement shop to check my fence and is is in perfect condition after two years. I do not actively try to heat the shop and it is currently at 60 degrees. It doesn’t get much above 65 in the summer. I humidify the house in winter and dehumidify in summer, but the basement is on its own. Still the fence is fine, even though, as you show in your pictures, the bottom edge is unfinished.

Hopefully your problem was caused by a bad piece of plywood and not by some issue like high humidity and you will get years of service out of your fence.

So….. this begs the question(s): Should the bottom edge of raw plywood have some sort of finish to seal it? How are other fences constructed?

View bonesbr549's profile

bonesbr549

1176 posts in 2529 days


#9 posted 02-27-2015 12:25 AM



Great News! I called Sawstop this morning. Within 3 minutes describing the issue they immediately offered to replace the fence faces and ship them to me free! I didn t even have to ask for a replacement or plead my case.

Sawstop Rocks!

- Joel Shappell

I figured they take care of you and after 2 years.

-- Sooner or later Liberals run out of other people's money.

View OggieOglethorpe's profile

OggieOglethorpe

1211 posts in 1572 days


#10 posted 02-27-2015 12:58 AM

Thanks for the update!

View gfadvm's profile

gfadvm

14940 posts in 2152 days


#11 posted 02-27-2015 02:13 AM

I am very surprised that they faced the fence with ply. Most fences are faced with that white plastic stuff which would eliminate that delaminating issue.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View Sarit's profile

Sarit

514 posts in 2601 days


#12 posted 09-08-2016 06:30 AM

I just encountered the same issue with my SawStop and I’m glad you posted so I know I’m not the only one. They haven’t replied to my service request submission on their website (2 days ago) so I’ll have to try giving them a call.

Thanks for the post.

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