|Forum topic by Marc||posted 02-24-2015 11:14 PM||765 views||0 times favorited||8 replies|
02-24-2015 11:14 PM
A little background. I am in California and local lumber yards are scarce. I did a bunch of research on pricing in the local area and found a pretty competitive place so I went to check out the warehouse. It was in shambles, it had happened to rain that day and the floor had 1-2 inches of water on it. Not ideal for a wood yard obviously so I asked about their special ordered hardwoods etc… and their response was that they would order it and it would arrive there within 2-3 days usually. This was acceptable considering their prices and they also showed me another storage area that was dry and in much better shape.
Fast forward a few weeks and I needed to order about 60 feet of cherry. I call them and place the order on a Monday, and they tell me it will be there Wed. Well Wed came and went and I didn’t get a call back, so I called. The guy told me that I never “actually placed the order”... So I wasn’t happy about it and he told me he would order it right then and that it would be there Friday. Friday came, and then it was supposed to be there Monday… Called Monday, “it’ll be here Tuesday…” Call on Tuesday and am told that I will have it Thursday. So I had lost all patience at that point and spoke to the owner’s wife. She assured me that her husband would go to the main warehouse and personally retrieve the wood and get it to me that night. He was going to deliver it to my house.
well lo and behold he never showed. Not even a text or call to say that he couldn’t make it. I called the office the next day and the wife was not there since it was her day off. Someone else answered and when I asked where my wood was, the guy knew me by name… (without me telling him) and he proceeded to tell me that he was supposed to deliver it, but got caught up or whatever and didn’t want to do it that night. So he said he would have it delivered to my house within a “few hours” Well that few hours turned into about 10 hours later, and apparently they didn’t even have my address correct so they called while on the way to my house.
Now onto the questions:
Here’s the doozy… I wasn’t home when they delivered the wood but put it in the shop after dark. On Friday I went out to look at all the wood and it has sun spots on it. It is clearly evident where the wood was stored in the sun and there are clear lines throughout all the pieces. I haven’t ever had this happen to me, but have any of you? Should I just return the wood and wipe my hands clean of this place?
Sorry for the long post, but thanks in advance for the comments/advice