|Forum topic by Jim Crockett (USN Retired)||posted 05-09-2009 03:06 AM||1421 views||0 times favorited||10 replies|
05-09-2009 03:06 AM
A while back, I purchased six of Bessey’s 4” General Purpose Bar Clamps (LM2.004). When I tried to use them, two wouldn’t clamp shut at all, the movable head just slid on the rail. I returned the faulty clamps to the store where I purchased them and exchanged them for two more. About a month later, two more of the clamps began giving me problems – regardless of how I tried to hold the movable jaw, it just slid on the rail as I tried to tighten them. Since over 30 days had expired, I couldn’t exchange them, so I sent an email to Bessey Customer Service. I received a response to thoroughly clean the rail and rub it with either emery paper or steel wool. I gave them a thorough cleaning with denatured alcohol and rubbed them with 000 steel wool. No change – they still failed to clamp. I again sent an email to Bessey and received this response:
“Well, lets try a less-often-used solution and see if that works. Take 2 of the clamps that are not holding and tighten them up as hard as you can. Really lay into them (use gloves, protective eyewear etc) and then loosen them up then…see if they will clamp something together and hold well.”
This sounded a little off-the-wall to me, but I tried and again saw no improvement. I sent a third email to Bessey, over two months ago, and have yet to hear anything back from them.
I have always heard that Bessey was a good company with a great product -but right now you couldn’t prove it by me. These weren’t very expensive clamps and losing two of them isn’t going to break the bank, but I’m not very impressed with Bessey’s customer service and doubt that I would buy another of their products. Some of you could probably regale me with stories of how good their clamps are and what wonderful customer service you have received, but I can only go on my personal experience and my impression is that (at least) their low-end products are not very reliable (4 out of 8 clamps bad) and that their customer service stinks.
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