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Forum topic by wavespy posted 04-23-2009 12:30 AM 1191 views 0 times favorited 14 replies Add to Favorites Watch
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wavespy

8 posts in 2802 days


04-23-2009 12:30 AM

Hey, its the wavespy, I have been waiting for my new STEEL CITY 35626 table saw for two weeks now, and have needed it in the shop very badly. Well it came today!!!(OH YEAH) at least I thought. Needless to say I broke into the box as soon as I got it to start putting it together. (HA HA HA) It wasn’t even in the shop for a hour, when I started to find missing parts. First it was the scale(OK NOT A BIG DEAL) then the plastic end caps for the fence(OH MAN). I shook it off and began to assemble the wings. I got the left wing attatched and was moving on to the right side when I found that they sent me to lefts(f*)!!!! Needless to say I am on hold now with getting the saw together.As if business is not hard enough at this time, being without a saw just makes it even harder. I did alot of reasearch on saws, I really would like full size industrial cabinet saw for the business, but the wallet won’t allow it, I was trying to get the most bang for my buck, only to be dissapointed right out of the gate. SO THE REAL QUESTION IS??? Should I have gone with the 3hp Laguna, or kicked down for the new Delta? Who knows…. I hope the dam thing is worth the time and trouble. Has anyone else had this trouble with Steel Shity????? Maybe I should keep my cool….....


14 replies so far

View SCOTSMAN's profile

SCOTSMAN

5839 posts in 3053 days


#1 posted 04-23-2009 12:32 AM

Steel city I don’t know them they seem to be a cheap alternative to other cheapies out there probably good enough value for money but they as far as I am aware quite new.Perhaps yopou should have gone for a better known company only time will tell I hope you get it sorted out ok.Alistair

-- excuse my typing as I have a form of parkinsons disease

View PurpLev's profile

PurpLev

8523 posts in 3116 days


#2 posted 04-23-2009 01:05 AM

based on recent experience of other’s I’m not sure other brands would put you in a better spot. I had done my research like you, and eventually chose a different brand over Steel City (which was my first choice). other LJ on this site seem to have gotten great customer service from Steel City, and I believe you’ll receive the same positive attitude from them, just have to deal with them and get your saw in order.

should have would have, does it make any difference now? you obviously made your decision based on features, costs, etc. why the change of mind?

my suggestion – you already have the saw! keep your cool , make the most of it. just like any other large machinery, sometimes it takes a bit of tweaking and going back and forth with the manufacturer to get it to perfect condition. no biggy.

is it just the wing that’s missing? can you do without it for the time being while waiting for the missing parts?

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View 8iowa's profile

8iowa

1546 posts in 3229 days


#3 posted 04-23-2009 01:16 AM

As much as you need a saw, I would not use it. Pack it back up in the original boxes and call for a return authorization and full refund. In my experience, trying to make a wrong like this, ......right again…...will consume a lot of time and frustration on the telephone and computer. There’s no guarantee that you will be successful.

-- "Heaven is North of the Bridge"

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FEDSAWDAVE

293 posts in 2900 days


#4 posted 04-23-2009 03:25 AM

Steel City was started several years ago by a few EX-Porter-Cable/Delta long time employees who were thrown to the curb when Black & Decker bought out Pentair, previous owners of the PC/Delta line. When I say “long time employees” i mean between 3 of them I think they told me had a combined 100+ years with PC and, they were well respected employees! Had one of them at my desk making a sales call a few week after an IWF Woodworking show. Listened to the pitch, chose not to take on the line. I have no idea as to its quality vs anything else but at the time (I think 4-5 years ago) when they 1st started, I would have had to have an in house tech/repair guy to deal with warranty issues, then bill Steel City for reimbursement.

Ahh, I don’t think so.

-- David, Tools4solidsurface.com

View JimmyC's profile

JimmyC

106 posts in 2870 days


#5 posted 04-23-2009 04:11 AM

Wait to see how customer service is… I’ve bought, and had problems with Jet, Grizzly, and Delta and they’ve all taken care of the problem in a timely fashion, much quicker than non-woodworking companies. Dealings with mail order companies, will always have more problems than dealing with a brick and mortar store because of logistics. Take a deep breath and it should work it’s way out. Just please don’t start a rant that lasts for days, we’ve had too much of that lately :>).

Good Luck.

-- -JimmyC...Clayton,NC- "Just smile and wave boys, smile and wave"

View TopamaxSurvivor's profile

TopamaxSurvivor

17677 posts in 3144 days


#6 posted 04-23-2009 04:27 AM

These problems sound like minor inconveniences if are you in the wood cutting business with it.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View knotscott's profile

knotscott

7225 posts in 2843 days


#7 posted 04-23-2009 02:10 PM

While those 3 issues can be frustrating, they are easily overcome…not a show stopper on the list! You did your homework and got the saw that made the most sense to you, don’t second guess yourself now….stay the course. You could easily end up with another brand that has major issues next time. Give Steel City the chance to correct the issues. I’ve heard great things about their service.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Peter Oxley's profile

Peter Oxley

1426 posts in 3342 days


#8 posted 04-23-2009 02:48 PM

Ditto what knotscott said.

-- http://www.peteroxley.com -- http://north40studios.etsy.com --

View Julian's profile

Julian

880 posts in 2993 days


#9 posted 04-23-2009 02:51 PM

I’m with knotscott on this one. Just get the company to ship out the parts, and fix it, or suck it up and ship it back. When dealing with Chinese made tools, this is sadly one of the problems you face. Poor packaging/shipping! I say count yourself lucky that you didn’t buy Laguna. Laguna platinum tools, are also Chinese made and from what I have seen around the web, they have the worst customer service out of the bunch.

-- Julian, Park Forest, IL

View woodworm's profile

woodworm

14164 posts in 3058 days


#10 posted 04-23-2009 03:10 PM

If I were in that situation, I would take knotscortt’s advice. If I choose to change it with other brands, I never know what will be the outcome. I read many tools reviews on the internet and ww magazines. If I have the chance to own TS manufactured for US market, I certainly love to have PM, Steel City, Grizzly or General in that order.
Good luck!

-- masrol, kuala lumpur, MY.

View wavespy's profile

wavespy

8 posts in 2802 days


#11 posted 04-23-2009 03:37 PM

Hey thanks for all the input, the saw looks great, and I am sure it will all work out. Im sure I made the correct purchase, Its just one of those things that can get to ya pretty easy. As soon as I rip a couple I will update you all on her performance and the Steel City customer service.Thanks

View Woodchuck1957's profile

Woodchuck1957

944 posts in 3232 days


#12 posted 04-24-2009 05:51 PM

I’ve noticed that the Delta Unisaws are comeing down in price to make room for the new model. With the economy the way it is, and Steel City being so new, I wonder if they can survive, parts could be an issue someday. The company makes a 17” drill press that is rated pretty highly, so that may be a good sign for the rest of their products. But, I don’t care much for the sales pitch on some of their other table saws though, it’s deceptive. I wonder how much of the uneducated public bought a Cabinet saw from them, and in reality ended up with a Hybrid and don’t know it. I use to think that they were a good company, but that really tarnished my opinion of them. I guess if there was a way to swap it out for one of the discounted Unisaws without too much hassle and price thats the way I’d go, otherwise I guess I’d just go with the flow and wait for parts. It’s your call.

View JimmyC's profile

JimmyC

106 posts in 2870 days


#13 posted 04-24-2009 08:50 PM

The new Delta Unisaw is listed at $2700, so I think cabinet saws that are $1500 or less will doing fine. I’m not sure about Delta though, I think they shot themselves in the foot this time.

-- -JimmyC...Clayton,NC- "Just smile and wave boys, smile and wave"

View rickf16's profile

rickf16

387 posts in 3049 days


#14 posted 04-24-2009 09:23 PM

Wave, I have the SC “hybrid saw. I was impressed the way it came and the ease of assembly. I think you just got a bum shipment. I don’t think it’s indicative of what SC sells. Mine is the 1.75 hp with left tilt. Love it!!! I bought this brand of saw because they mount the trunnions on the sides not to the top and got rid of their lower end fence and put their higher end fence on all their saws now. Price was a factor also. I’ll ditto what knotscott said. Give’m a chance. Maybe you could find a local SC dealer to help you out. Just my 2 cents.

-- Rick

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