LumberJocks

Customer Service - Osborne Wood Products, Inc.

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by GuyK posted 04-20-2009 11:42 PM 947 views 0 times favorited 3 replies Add to Favorites Watch
View GuyK's profile

GuyK

356 posts in 3540 days


04-20-2009 11:42 PM

Topic tags/keywords: resource

It seems that custormer service has become a hot topic on LJ’s, so I wanted to point out the excellent service I received from Osborne Wood Products, Inc. Those of you who may not be familar with them, they produce a fine line of table legs, etc. I recently purchased 4 legs from them for a table I am building for our kitchen. They legs came with in days of placing my order and were in great condition when they arrived. I started to lay out the mortises on the top portion of the legs and discovered one was slightly out of square.

I thought about trying to square it up myself but could only picture myself ruining it and maybe all the others trying to get them to match. So I did the smart thing and called Osborne. I called on the Friday before Easter and was only able to leave a message as they where closed, didn’t know that at the time, and thought oh wonderfull they only use a answering machine and I am in for a hazzle trying to get the leg exchanged. Well I was wrong, the following Monday a representative from Osborne called to let me know they recieved my message and what could they do for me.

I don’t want to go on to much longer with this, but want you all to know, that Osborne replaced the leg, with no questions asked and I had my replacement by that Wednesday. Now for me, that is outstanding customer service. Thank you Osborne Wood Products, you have made a life long friend and customer.

-- Guy Kroll www.thelandsathillsidefarms.org


3 replies so far

View TopamaxSurvivor's profile

TopamaxSurvivor

17654 posts in 3137 days


#1 posted 04-20-2009 11:55 PM

Nice to hear so positive words about a good company. all to often the only tiime anybody writes anything is when things go to wrong.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View Scott Bryan's profile

Scott Bryan

27251 posts in 3283 days


#2 posted 04-21-2009 01:21 AM

After all the negative customer service posts we have had lately it is refreshing to see a positive one. As far as Osborne goes I have to say that I used them in the past and have found my orders to be filled promptly and delivered in a timely fashion and have never had any issues with the items I have bought.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View cabinetmaster's profile

cabinetmaster

10874 posts in 3019 days


#3 posted 04-21-2009 01:27 AM

We have used Osborne too and have had no problems with them or their products.

-- Jerry--A man can never have enough tools or clamps

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com