Customer Service - Osborne Wood Products, Inc.

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Forum topic by GuyK posted 04-20-2009 11:42 PM 1044 views 0 times favorited 3 replies Add to Favorites Watch
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356 posts in 4046 days

04-20-2009 11:42 PM

Topic tags/keywords: resource

It seems that custormer service has become a hot topic on LJ’s, so I wanted to point out the excellent service I received from Osborne Wood Products, Inc. Those of you who may not be familar with them, they produce a fine line of table legs, etc. I recently purchased 4 legs from them for a table I am building for our kitchen. They legs came with in days of placing my order and were in great condition when they arrived. I started to lay out the mortises on the top portion of the legs and discovered one was slightly out of square.

I thought about trying to square it up myself but could only picture myself ruining it and maybe all the others trying to get them to match. So I did the smart thing and called Osborne. I called on the Friday before Easter and was only able to leave a message as they where closed, didn’t know that at the time, and thought oh wonderfull they only use a answering machine and I am in for a hazzle trying to get the leg exchanged. Well I was wrong, the following Monday a representative from Osborne called to let me know they recieved my message and what could they do for me.

I don’t want to go on to much longer with this, but want you all to know, that Osborne replaced the leg, with no questions asked and I had my replacement by that Wednesday. Now for me, that is outstanding customer service. Thank you Osborne Wood Products, you have made a life long friend and customer.

-- Guy Kroll

3 replies so far

View TopamaxSurvivor's profile


18248 posts in 3643 days

#1 posted 04-20-2009 11:55 PM

Nice to hear so positive words about a good company. all to often the only tiime anybody writes anything is when things go to wrong.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View Scott Bryan's profile

Scott Bryan

27250 posts in 3789 days

#2 posted 04-21-2009 01:21 AM

After all the negative customer service posts we have had lately it is refreshing to see a positive one. As far as Osborne goes I have to say that I used them in the past and have found my orders to be filled promptly and delivered in a timely fashion and have never had any issues with the items I have bought.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View cabinetmaster's profile


10874 posts in 3525 days

#3 posted 04-21-2009 01:27 AM

We have used Osborne too and have had no problems with them or their products.

-- Jerry--A man can never have enough tools or clamps

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