|Forum topic by GuyK||posted 04-20-2009 11:42 PM||958 views||0 times favorited||3 replies|
04-20-2009 11:42 PM
It seems that custormer service has become a hot topic on LJ’s, so I wanted to point out the excellent service I received from Osborne Wood Products, Inc. Those of you who may not be familar with them, they produce a fine line of table legs, etc. I recently purchased 4 legs from them for a table I am building for our kitchen. They legs came with in days of placing my order and were in great condition when they arrived. I started to lay out the mortises on the top portion of the legs and discovered one was slightly out of square.
I thought about trying to square it up myself but could only picture myself ruining it and maybe all the others trying to get them to match. So I did the smart thing and called Osborne. I called on the Friday before Easter and was only able to leave a message as they where closed, didn’t know that at the time, and thought oh wonderfull they only use a answering machine and I am in for a hazzle trying to get the leg exchanged. Well I was wrong, the following Monday a representative from Osborne called to let me know they recieved my message and what could they do for me.
I don’t want to go on to much longer with this, but want you all to know, that Osborne replaced the leg, with no questions asked and I had my replacement by that Wednesday. Now for me, that is outstanding customer service. Thank you Osborne Wood Products, you have made a life long friend and customer.
-- Guy Kroll www.thelandsathillsidefarms.org