|Forum topic by Chuck E||posted 04-19-2009 07:33 PM||2638 views||0 times favorited||10 replies|
04-19-2009 07:33 PM
I just thought I would share my experience with a Craftsman 1 3/4 hp router I bought around 12 years ago…
First off, I’m not sure if this would be an adequate description of the current model offerings since it was bought a while ago, but then again, I haven’t seen quality get BETTER in many products over the years.
I bought this router 12 years ago, and had only used it once. (I had planned on getting back into woodworking then, but time and space requirements limited my abilities to do so.) Now that I have more of both, I started on a new project. I went out and bought a few router accessories (biscuit jointer jig, set of router bits, & router table) and thought I was ready to go. Well, everything was going great until I had to change a bit. I locked the shaft, and attempted to loosen the collet. The shaft kept turning. I checked to make sure that it was set to lock. (It was). I decided to take it apart to see if I could do an adjustment to get it to work. After inspecting the locking mechanism, I discovered that all the parts were plastic, or very thin metal. Definitely not a quality tool. I then called Sears to locate a repair center. After having to give them all my personal information(multiple times) to get any help, I was transferred to another department where I could not even understand what she was saying. Come to find out that the repair center is open Monday-Friday during normal business hours. So, I’m stuck and kinda discouraged. I guess that’s what I get for not being a more educated consumer…
-- Chuck, Wisconsin