|Forum topic by Don K.||posted 04-18-2009 06:38 PM||3138 views||0 times favorited||19 replies|
04-18-2009 06:38 PM
After reading the nightmare going on with Laguna, then reading the exact opposite with Delta customer service, I was wondering if anyone has had any problems with Ridgid tools customer service ?
This is not a rant, or trashing Ridgid (and NOT saying the Laguna topic was).....I actually like Ridgid wood working tools. They are not the highest of quality tools, but for the price and preformance….They are worth the money.
While Ridgid has a darn good warranty, (Three years, then a life time service agreement)....when they first got into woodworking tools, they actually had a “Unconditional LIFETIME warranty” this was during their all gray color days and before they went orange.
Now the problem, I have a few Ridgid tools….a older contractor saw that I upgraded with a good fence system and has been basically trouble free, and a older radial arm saw (also a few other Ridgid items)...now when I bought these two tools they came with a “Unconditional Lifetime Warrenty”.....the stickers that make this claim are still on the frames of these two machines. The radial arm saw is around ten years old and is showing its age from almost ten years of daily use, the bearings and bushings are worn through out the machine making a true straight or even cut impossible. I have e-mailed Ridgid several times on this topic and have yet to even receive a reply.
Has anyone had any dealings with them or had this problem ? When I bought these machines….I was seriously considering higher quality/priced units, but thought “Hey, you can not beat a Unconditional lifetime warranty”
I realize Ridgid stopped making a Radial arm saw several years ago, and also no longer do a unconditional life time warranty….but would hope they at least still have parts for it in stock to be able to honor their past warranty’s. I have looked on-line trying to find parts to rebuild it myself…but have struck out there also.
Any suggestions on how to handle this…has anyone had any dealings with them ? As I said, NOT a bash Ridgid topic….after ten years of daily use I fully expect things to wear out. And while I would be ticked off if they no longer honor their OLD warranty…a simple reply to my questions would be nice.
-- Don S.E. OK