I bought a PM2000 last year. It is a wonderful saw. Smooth, powerful. Dead on accurate right off the crate. Probably capable of greater accuracy than I am able to take advantage of…
But I just read a review elsewhere on LJ about Powermatic Customer Servie: “Customer Service – Absolutely phenomenal…You describe a problem. They figure out what is wrong and ship you the replacement immediately.”
My saw’s motor stopped working last week, and I’ve been getting the run-around from WHM.
First, they game me some local (Seattle) phone numbers to call for service. The first ones I contacted said they either didn’t offer table saw service, or didn’t offer field service. The last one I called was surprised at my call, and said PM should call them for me to authorize warranty repair.
Second call put me into voice-mail. Still no return call after three days.
I called Woodcraft (the seller) to get help. They were very accommodating,and gave me the name of a technician at PM to call. I did…voicemail…no return call still.
My last call to PM directed me to technical support. They’ve advised me to disassemble the motor and they will talk me through it. I don’t know anything about electric motors, and don’t want to try my hand at being a technician at this point in my life. Seems like I’m SOL, because they won’t arrange field service.
My idea of warranty coverage on a saw that’s less than a year old is someone to come out and fix it. If my washing machine breaks, that’s what happens. My crappy old Craftsman saw needed repair outside of warranty, and I had no problem getting someone out to work on it.
My question is: is this the standard for shop equipment? Do-it-yourself warranty repair? My saw is not working, and I’m stumped.
-- Its a HOBBY...I already have a job.