|Forum topic by CumberlandCarl||posted 04-02-2009 03:04 PM||1698 views||0 times favorited||8 replies|
04-02-2009 03:04 PM
I’m a newbie…just setting up a shop in my garage. I was seduced by the Ridgid Granite Top Table Saw at my local HD. Ten days after my purchase, the saw is still setting my my garage, half assembled.
The front rail on the fence was defective, the scale was applied on the wrong end so lining up the screw holes on the piece put the left half of the rail upside down! I called my store since I was still within the 30-day store guarantee. They had me come back on a day when a shipment of three saws was due in so I could swap out the part. The day came and they said the saws weren’t in.
They told me to call Ridgid since they didn’t know when they were getting a new shipment in (they were getting three in on the previous visit.) I told them I’d much rather deal with a local store than try to get the manufacturer to get a part to me (i.e. please honor your guarantee.) Then they told me I could bring the 500 lb. saw back in and wait for a new saw…not an option. I was told to call back the next day.
They said they were bringing in a saw from another store and I could get the part from there. If that happens, I will be satisfied. Why didn’t they just offer to do that first? Because they have to send that saw back in for repairs.
I’ll tell you what I think of this saw if I get it running. If not I’ll return it and get the Craftsman 22124.