Ridgid R4511 woes...

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Forum topic by CumberlandCarl posted 04-02-2009 03:04 PM 1792 views 0 times favorited 8 replies Add to Favorites Watch
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2 posts in 3305 days

04-02-2009 03:04 PM

I’m a newbie…just setting up a shop in my garage. I was seduced by the Ridgid Granite Top Table Saw at my local HD. Ten days after my purchase, the saw is still setting my my garage, half assembled.

The front rail on the fence was defective, the scale was applied on the wrong end so lining up the screw holes on the piece put the left half of the rail upside down! I called my store since I was still within the 30-day store guarantee. They had me come back on a day when a shipment of three saws was due in so I could swap out the part. The day came and they said the saws weren’t in.

They told me to call Ridgid since they didn’t know when they were getting a new shipment in (they were getting three in on the previous visit.) I told them I’d much rather deal with a local store than try to get the manufacturer to get a part to me (i.e. please honor your guarantee.) Then they told me I could bring the 500 lb. saw back in and wait for a new saw…not an option. I was told to call back the next day.

They said they were bringing in a saw from another store and I could get the part from there. If that happens, I will be satisfied. Why didn’t they just offer to do that first? Because they have to send that saw back in for repairs.

I’ll tell you what I think of this saw if I get it running. If not I’ll return it and get the Craftsman 22124.

8 replies so far

View Scott Bryan's profile

Scott Bryan

27250 posts in 3786 days

#1 posted 04-02-2009 03:40 PM

I hate to hear stories like this. Not only do you buy a defective tool but the customer service is somewhat lacking as well. I hope things work out to your satisfaction.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View DannyBoy's profile


521 posts in 3829 days

#2 posted 04-02-2009 03:58 PM

At least the legs weren't scratched!

I hope this works out for you, but I’m not sold on the granite top Ridgid yet…

-- He said wood...

View bayspt's profile


292 posts in 3668 days

#3 posted 04-02-2009 04:11 PM

I hope it works out for you. I am still waiting on a part for the belt disc sander I got from Sears as a Christmas Present. Over 3 months now.

-- Jimmy, Oklahoma "It's a dog-eat-dog world, and I'm wearing milkbone underwear!"

View PurpLev's profile


8534 posts in 3612 days

#4 posted 04-02-2009 04:48 PM

hope it get resolved ASAP. some HD have better CS than others, and sometimes it depends on how persistent the customer is – as someone said this about HD “At least at HD, if you get one ‘no’ answer, there are plenty of other people to tell you ‘yes’...”

there’s a bad product in every batch, sorry to hear you got that one. I really hope it works out for you, as this is all the saw it was meant to be. once you get that bump you should be back on track.

I think that opening a different saw just to get you the replacement part would be the easiest way to handle it – both for you, and for HD.

Keep us posted as to how it works out.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View marcb's profile


768 posts in 3637 days

#5 posted 04-02-2009 05:40 PM

I like my replacement Oregon Rule Co tape better than any factory tape I’ve ran into.

View dlux's profile


54 posts in 3397 days

#6 posted 04-02-2009 06:01 PM

I, too, have this saw. The first one I got had obviously been in some kind of “accident” along they way to HD. After noticing that the saw wasn’t just scratched up (I literally couldn’t assemble some parts because they were broken), I went back to my HD and told them the problem. They were very apologetic, ordered a new one for me, came and picked my old one up, and delivered the new one to my garage.

I guess it just goes to show you that each HD is different.

Once you get the saw up and running, I think you’ll find that you got yourself a heck of a deal. Trust me, it’s worth all the hassle!

View glassyeyes's profile


137 posts in 3293 days

#7 posted 04-15-2009 03:39 AM

HD offered to pick up mine, too, when I had some serious issues. They also offered to take 25% off if I’d keep it. That let me get a good blade (Freud Fusion). BE PERSISTENT; call and e-mail everyone involved.

-- Now, where did I put those bandaids?

View rtb's profile


1101 posts in 3677 days

#8 posted 04-15-2009 05:18 AM

Don’t accept a runaround HD has given me great service when I contacted HD cs service by phone. that’s HD corporate CS not the store.

-- RTB. stray animals are just looking for love

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