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Forum topic by scottstef posted 01-06-2015 12:53 AM 846 views 0 times favorited 1 reply Add to Favorites Watch
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18 posts in 1522 days

01-06-2015 12:53 AM

i need to give props to the Kreg company. My Kreg miter gauge handle broke friday night. I called their customer service department today, that it broke, and despite me buying it 11 years ago, they agreed to ship me a new one FREE. No begging, grumbling, or begging; they quickly offered to send a new one, and did not even ask how it happened until after they told me a new one was on the way.

What are some other woodworking companies with great customer support?

1 reply so far

View jimr1cos's profile


31 posts in 2127 days

#1 posted 01-06-2015 12:58 AM

My new Delta Scroll saw arrived with a damaged blower hose. A single call to Delta and a replacement was received in less than a week. I’ve read LJ complaints about Delta’s customer service, but my experience was excellent.

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