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Delta - Fantastic customer service

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Forum topic by jacquesr posted 11-13-2014 03:43 AM 692 views 0 times favorited 3 replies Add to Favorites Watch
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jacquesr

339 posts in 886 days


11-13-2014 03:43 AM

Once in a while I read on this site about some people mentioning that Delta’s customer service leaves to be desire.

Well, think again.

My customer service experience started well before I bought my 36-725.
I emailed questions in several occasion and I always received prompt, precise answers.
Most interactions were with Keith Baldwin.

Recently, I bought my saw and broke the arbor assembly.
Guess what:
1) They shipped the parts no charge right away
2) They sent detailed instructions, insisting on being careful because the screws could strip
3) Guess what: they send a set of replacement screws, this time with Torx heads, which are more resistant that the Philips heads used originally -That’s awesome service in my book

Then after starting using it, I notices the sides of the fence were a bit concave.
Guess what…. New parts have been sent the same day…

Do I need to say more?

I just wish I would find some of their other products as interesting as the 36-725 table saw…


3 replies so far

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Rick M

7913 posts in 1843 days


#1 posted 11-13-2014 04:07 AM

My limited contact with their customer service has been very positive. When I bought my saw some of the bolts were missing (the box had a tear). Called the dealer who told me 2 weeks. Hung up and called Delta who overnighted them with Saturday delivery. Can’t complain about that.

-- http://thewoodknack.blogspot.com/

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MrUnix

4221 posts in 1662 days


#2 posted 11-13-2014 04:57 AM

The only time I contacted Delta, they were great.. I wrote them when I purchased my vintage bandsaw, and they responded the next day providing me the exact model number it was shipped as, the date of manufacture and a PDF copy of the manual.

I think the main complaint about Delta lately has been about replacement parts availability, not so much their customer service. After their, mmm.. reorganization, there was some problems getting certain parts, and those you could get would generally take quite a while before they shipped. Hopefully, it’s a temporary situation while they shake the bugs out of the transfer.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

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runswithscissors

2187 posts in 1488 days


#3 posted 11-13-2014 08:00 AM

Once a company has trashed its own reputation, it’s a steep uphill climb to earn that back. Sounds like (maybe) they are trying to do that.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

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