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Buyer Beware: Delta Tools

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Forum topic by David Thornton posted 11-03-2014 03:05 PM 1701 views 0 times favorited 17 replies Add to Favorites Watch
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David Thornton

4 posts in 770 days


11-03-2014 03:05 PM

Topic tags/keywords: delta drill press

First of all, I hope this is in the right place. I wanted to bring up my current experience that I’m having with Delta Machinery about a new drill press that I purchased so that others are aware of this and hopefully can help others avoid this situation.

I purchased a Delta 18-900L 18-inch Laser Drill Press through Amazon in January of 2014. I received the tool and personal matters came up and I wasn’t able to assemble to tool for a few months. When I assembled the tool, everything seemed great until I tested the stroke, which I immediately noticed an issue where there was “hiccups” when depressing the quill.

I called Delta and they told me that I need to take the tool to my local Service Center (SC) that works with Delta warranties. I dropped the tool off and they were able to look at it a few weeks later, in which they found the issues and were going to order parts from Delta. A few months passed and I had heard nothing about the tool, so I gave the SC a call and they said they were still waiting on parts from Delta. They also told me that Delta parts are hard to come by as they have shut down many part manufacturing plants and so on.

I waited another 2 months or so and called the SC back. They let me know that they had just gotten the parts in and let me know that they attempted to use the parts sent from Delta, but the replacement parts that were sent to them were actually USED and in worse condition that the parts in my DP.

At this point, I began contacting Delta to let them know that I’m fed up with this and I no longer want the tool as I don’t want a tool that I can’t get parts for and when I do get parts, they could potentially be used and in worse condition than the originals. I’ve been going back and forth with Delta and the SC for a few weeks now and still have gone nowhere. Delta told me that there’s no way that used parts were sent to the SC, but I’ve seen the parts and they are in fact used. So now Delta is lying to me.

Luckily, the SC said that they would work with Delta on my behalf to get them to take the machine back, which was about a week ago. I got a call today from the SC and they let me know that they’ve not been able to get anywhere with Delta and that they unfortunately are no longer going to be able to work on my machine as they, because of this fiasco, are no longer going to be working with Delta and will be removing them as an official SC for Delta tools.

I don’t blame them, but this is getting to be very frustrating. Now I am having to contact Delta and try to get this DP returned so that I can buy an “Actual” worthy tool. I’m now awaiting a call back from the manager at Delta, but have to wait until Monday to hear back from him, but as the SC employee told me, they are not being helpful and are just trying to pass the buck.

If you’ve made it this far, hopefully I have changed your thoughts on Delta if you had good ones, or maybe I’m just behind in the times and everybody knows not to buy Delta tools. Unfortunately for me, I’m learning this lesson the hard way.


17 replies so far

View stefang's profile

stefang

15512 posts in 2800 days


#1 posted 11-03-2014 05:07 PM

I would think that Amazon should be the one to refund your purchase price since they are the ones who got the money to begin with. Maybe easier said than done.

I tried to find Delta parts for my bandsaw a few years ago and It felt like I had been transported to bizzaro world. I found it impossible to even find anyone anywhere who could help me. What a shame to ruin such a renowned brand name this way. I would never buy any major woodworking machine from a website. I always buy from a dealer who I trust, and before buying I confirm with the dealer personally that they stand behind the machine and will take take care of any eventual problems I might have with it.

-- Mike, an American living in Norway.

View CharlesA's profile

CharlesA

3025 posts in 1264 days


#2 posted 11-03-2014 05:11 PM

Amazon is great with returns. Work with them.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View Tedstor's profile

Tedstor

1625 posts in 2099 days


#3 posted 11-03-2014 06:03 PM

10 months. I’d be pleasantly surprised if Amazon played ball here.

Amazon.com Return Policy
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.

Have you considered/tried fixing the issue yourself? You describe the action of the quill to have “hiccups”? There might just be a burr of metal causing the quill or stroke handle to bind. NO,you shouldn’t ‘have’ to fix a brand new, $1,000 drill press….but in this case, it might be the easiest way to get to the finish line. Which part did the SC say needed to be replaced?

View Fred Hargis's profile

Fred Hargis

3947 posts in 1959 days


#4 posted 11-03-2014 06:16 PM

It’s truly sad to see what has happened to a once great American name. I’m afraid your experience may be more the norm going forward.

-- Our village hasn't lost it's idiot, he was elected to congress.

View bondogaposis's profile

bondogaposis

4036 posts in 1817 days


#5 posted 11-03-2014 06:26 PM

I bought a Delta ambient air cleaner from Amazon, and the fan was so out of balance it felt like it was going to blow up. I sent it back to Amazon and got an immediate replacement that works great.

-- Bondo Gaposis

View a1Jim's profile

a1Jim

115202 posts in 3043 days


#6 posted 11-03-2014 06:34 PM

Sorry you had to deal with this ,it’s really got to be aggravating . I would also place this in reviews for those who are looking at delta products.

-- http://artisticwoodstudio.com Custom furniture

View Mike Throckmorton's profile

Mike Throckmorton

124 posts in 1131 days


#7 posted 11-03-2014 06:47 PM

Very similar experience with the Delta midi-lathe (fantastic lathe until the vibration started).

After 6 months, Amazon took it back for a re-stocking fee.

Fair enough. Way more than fair, in fact.

Contact Amazon. Forget DELTA. Shame.

Guys at the Service Center were embarrassed about the whole deal.

-- You are never complete, you just draw a line where done is and stop at that line.

View Woodbum's profile

Woodbum

732 posts in 2532 days


#8 posted 11-03-2014 07:18 PM

David: I am really sorry for your troubles. When I was going to but a new DP about this same time, it came down to this same DP from Amazon or a Powermatic from CPO. I was trying to make up my mind, and walked into my local Woodcraft, and there was the Powermatic, set up AND on sale. It was going to be a little higher overall, but I bought it on the spot after looking it over. WOW, now I am glad that I didn’t buy the Delta. I would try Amazon, even if it has been 10 mos. What have you got to lose, that you haven’t already lost? Good luck with it, and thanks for the heads-up.

-- "Now I'm just another old guy wearing funny clothes"

View spcbike's profile

spcbike

40 posts in 1440 days


#9 posted 11-04-2014 11:21 AM

Thanks for posting this, David. Good luck.

View Robin1's profile

Robin1

128 posts in 957 days


#10 posted 11-04-2014 11:52 AM

If you bought with a credit card, your credit card company may offer buyer protection or at least you can dispute the charge and they will fight on your behalf. I’m curious- is this the old Delta company (machines leftover from the B&D era) or the new (since the buy out)?

View Tedstor's profile

Tedstor

1625 posts in 2099 days


#11 posted 11-04-2014 12:17 PM

How long is the warranty? Perhaps your state’s attorney general’s office should be made aware of Delta’s refusal to honor its warranty? Maybe the state will send Delta a friendly reminder?
Signed,
Hail Mary

View firefighterontheside's profile

firefighterontheside

13515 posts in 1323 days


#12 posted 11-04-2014 01:02 PM

I have heard a lot of bad stuff about delta in the last year. It seems they are still selling tools, but not offering customer service to speak of. You may be better off trying to find parts at something like ereplacements and just get it fixed and get on with using it. It may be cheaper and less headache if it’s possible. I doubt amazon is going to give you any money back, but as someone else said, I’d love to be surprised.

-- Bill M. "People change, walnut doesn't" by Gene.

View MrRon's profile

MrRon

3926 posts in 2710 days


#13 posted 11-04-2014 07:11 PM

Delta has definitely gone downhill since the new Unisaw hit the market. They seem to have problems with their suppliers (China) as they try to compete in an ever increasing competition. At one time, way back, they were top of the line. Maintaining that “top-of-the-line” status, obviously has caused them to fail.I don’t think Delta will ever recover it’s once glorious past. I have a Delta DP, circa 1939 that is a real machine. It still sees everyday use and is as good as it was 70+ years ago. Try to find a used vintage DP. It will be a better deal. Fortunately DP’s are simple machines. Not much can go wrong with them. Bearings are about the only thing that can wear out and those are easy to find and replace.

View David Thornton's profile

David Thornton

4 posts in 770 days


#14 posted 11-05-2014 11:34 PM

I’ll try to get to everybody’s questions with the latest info that I know.


I would think that Amazon should be the one to refund your purchase price since they are the ones who got the money to begin with. Maybe easier said than done.

I tried to find Delta parts for my bandsaw a few years ago and It felt like I had been transported to bizzaro world. I found it impossible to even find anyone anywhere who could help me. What a shame to ruin such a renowned brand name this way. I would never buy any major woodworking machine from a website. I always buy from a dealer who I trust, and before buying I confirm with the dealer personally that they stand behind the machine and will take take care of any eventual problems I might have with it.

- stefang

So I’ve been working with Amazon and have let them know about the whole situation and since it’s been past the 30 day return period for a full refund, I would have to pay a return/restocking fee as well as pay for the shipping. They said it would come out to about $350. I wasn’t really happy about that amount, so the person talked with their manager and said that since I buy so much stuff from them, they’ll take the tool back and it will cost me $200. I might go with this route, but not 100% sure yet.


10 months. I d be pleasantly surprised if Amazon played ball here.

Amazon.com Return Policy
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.

Have you considered/tried fixing the issue yourself? You describe the action of the quill to have “hiccups”? There might just be a burr of metal causing the quill or stroke handle to bind. NO,you shouldn t have to fix a brand new, $1,000 drill press….but in this case, it might be the easiest way to get to the finish line. Which part did the SC say needed to be replaced?

- Tedstor

The SC got the following replacement parts:
Quill
Quill set screw
Pinion
Spring cap assembly

From what I remember when talking with them, either the Quill or Pinion had some messed up sections of it which was causing the issue in the travel.


If you bought with a credit card, your credit card company may offer buyer protection or at least you can dispute the charge and they will fight on your behalf. I m curious- is this the old Delta company (machines leftover from the B&D era) or the new (since the buy out)?

- Robin1

As for contacting my credit card company, I purchased it with my Amazon.com Store Card, which as far as I know, isn’t involved with a credit company, but is solely Amazon. I may be wrong here, but it doesn’t seem like there’s anything I can do with this route.


How long is the warranty? Perhaps your state s attorney general s office should be made aware of Delta s refusal to honor its warranty? Maybe the state will send Delta a friendly reminder?
Signed,
Hail Mary

- Tedstor

The warranty is 1-year. I believe that Delta headquarters is located in South Carolina, would contacting the Washington State Attorney General do anything for this?

View David Thornton's profile

David Thornton

4 posts in 770 days


#15 posted 11-05-2014 11:42 PM

Also, here’s more updated details on what I’ve found out.

I got in contact with Delta and they were about as rude as possible. It pretty much came down to “You didn’t buy it from us, so how are we supposed to refund your money? There’s nothing that we can do for you.”

Also, on top of this, I’m not sure who to actually believe, Delta or the SC. While talking with Delta, I mentioned that the SC said they were no longer going to service Delta tools because of this and the lady pretty much laughed and said that it’s not true. She also looked up the P.O. number that the parts were ordered from and she said that the reason the parts took so long is because they didn’t order the parts as “warranty replacement parts”. I’m not really sure what the difference is though. She was also very adamant that they would never send used parts and that the SC was lying to me.

After hearing a potential different side of the story, I called the SC from a different number and asked if they serviced Delta tools as I’m having warranty problems with my DP. The person on the other line said that they in fact do still service Delta tools. Later on, I called to talk about my DP and they confirmed that they will no longer service Delta tools as they don’t want to deal with the company. This leads me to believe that the SC just no longer wants to work on my DP and just wants to wipe their hands of the situation.

I’m really not sure who to believe now, I’m thinking that I’m just going to pay the $200 and have Amazon take it back and just forget about this whole situation. Unless anybody thinks I have some other avenues here that might work?

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