|Forum topic by khogan16||posted 10-10-2014 08:16 AM||2037 views||0 times favorited||14 replies|
10-10-2014 08:16 AM
Well I really want to ask you guys what you would do. I took months to look over reviews and choose a jointer. I finally decided on the Rigid 6” Jointer. Last week I ordered the Jointer online. Because of shoulder surgery I decided it was probably best to get it delivered. Compared to other places that I looked at the $55.00 wasn’t all that bad. Needless to say I got the jointer. I was all excited to open the box the day it was deliver but again the shoulder said no. So I had a couple friends come over to help me build it. It was another two days but it was going to be worth it. Well at least I thought it was. This is where it all goes to hell in a hand basket.
Now the box was heavily taped on the right side but it was only around the edges and the box was in really good shape, so I over looked this. My friends started to help me open the box, on the top was a piece of cardboard and the two books( instructions and parts list) I took those out and set them aside. Took off the cardboard and noticed right away that there was screws and bolts in several of the pockets and some were in the cracks of the foam. The large sheet metal stand parts were at the top so my frinds started to take them out. I noticed right away that the center piece of the stands had the bolts and nuts already in them. Still not thinking too much about it other than it was odd that they weren’t in a plastic Baggie, we moved on. As we started to set up the base I started to notice that it appeared as if it was built before. I mentioned this to my friend and he told me that he thought that it was just from the screws being in the pieces during shipment.
Well that didn’t make me feel any better. My wife came out and looked at the Orange side pieces and said to me you bought a new jointer from Home Depot, right? I assured her I did and we moved on. Well when they added the motor mount they told me it looked as if the motor was attached before. Now that they had all the pieces together the instructions called for the rubber leveling feet. We looked but couldn’t locate them. I thought this was odd but brushed it off because I was adding a roller base any ways. So now it gets really interesting. They take the bed out and attach it. They flip it over and we need to attach the fence and guard. The only problem is the screw that attached the fence isn’t anywhere to be found. It and the guard decided that they needed to be somewhere else and it wasn’t at my home.
In my line of work this is what we would call a clue or an ah ha moment. The top of the fence appears to have a round mark that matches the knob to tighten it but again there is no screw or nut to attach it. Now I assume rigid didn’t want me to freehand hold the fence, but maybe I’m wrong. As far as the guard, who knows maybe I should just use my hand to block the blades. Who really needs a metal guard, I like to live dangerously.
Now knowing something is awry here I pick up the parts book and start to look for all the missing part numbers only to find another clue. There is hand writing in my book for an appliance company out of MD. So I decided to call Home Depot. I advised them of my troubles and concerns. The genius I talked to told me I guess you got a refurbished one and someone else must have gotten the new one. His solution is for me to take it back to my local Home Depot for return and he would politely take off the shipping charges. Now I don’t know what you think but I think they should come pick it up and send me a new one and I don’t think just the shipping charges is enough for my time and now gas to deliver it to Home Depot. I ask you folks what would you do?
-- Good judgment comes from experience, and often experience comes from bad judgment.