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Home Depot jointer rant

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Forum topic by khogan16 posted 10-10-2014 08:16 AM 2037 views 0 times favorited 14 replies Add to Favorites Watch
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khogan16

2 posts in 3172 days


10-10-2014 08:16 AM

Topic tags/keywords: rigid jointer jointer rigid home depot

Well I really want to ask you guys what you would do. I took months to look over reviews and choose a jointer. I finally decided on the Rigid 6” Jointer. Last week I ordered the Jointer online. Because of shoulder surgery I decided it was probably best to get it delivered. Compared to other places that I looked at the $55.00 wasn’t all that bad. Needless to say I got the jointer. I was all excited to open the box the day it was deliver but again the shoulder said no. So I had a couple friends come over to help me build it. It was another two days but it was going to be worth it. Well at least I thought it was. This is where it all goes to hell in a hand basket.

Now the box was heavily taped on the right side but it was only around the edges and the box was in really good shape, so I over looked this. My friends started to help me open the box, on the top was a piece of cardboard and the two books( instructions and parts list) I took those out and set them aside. Took off the cardboard and noticed right away that there was screws and bolts in several of the pockets and some were in the cracks of the foam. The large sheet metal stand parts were at the top so my frinds started to take them out. I noticed right away that the center piece of the stands had the bolts and nuts already in them. Still not thinking too much about it other than it was odd that they weren’t in a plastic Baggie, we moved on. As we started to set up the base I started to notice that it appeared as if it was built before. I mentioned this to my friend and he told me that he thought that it was just from the screws being in the pieces during shipment.

Well that didn’t make me feel any better. My wife came out and looked at the Orange side pieces and said to me you bought a new jointer from Home Depot, right? I assured her I did and we moved on. Well when they added the motor mount they told me it looked as if the motor was attached before. Now that they had all the pieces together the instructions called for the rubber leveling feet. We looked but couldn’t locate them. I thought this was odd but brushed it off because I was adding a roller base any ways. So now it gets really interesting. They take the bed out and attach it. They flip it over and we need to attach the fence and guard. The only problem is the screw that attached the fence isn’t anywhere to be found. It and the guard decided that they needed to be somewhere else and it wasn’t at my home.

In my line of work this is what we would call a clue or an ah ha moment. The top of the fence appears to have a round mark that matches the knob to tighten it but again there is no screw or nut to attach it. Now I assume rigid didn’t want me to freehand hold the fence, but maybe I’m wrong. As far as the guard, who knows maybe I should just use my hand to block the blades. Who really needs a metal guard, I like to live dangerously.

Now knowing something is awry here I pick up the parts book and start to look for all the missing part numbers only to find another clue. There is hand writing in my book for an appliance company out of MD. So I decided to call Home Depot. I advised them of my troubles and concerns. The genius I talked to told me I guess you got a refurbished one and someone else must have gotten the new one. His solution is for me to take it back to my local Home Depot for return and he would politely take off the shipping charges. Now I don’t know what you think but I think they should come pick it up and send me a new one and I don’t think just the shipping charges is enough for my time and now gas to deliver it to Home Depot. I ask you folks what would you do?

-- Good judgment comes from experience, and often experience comes from bad judgment.


14 replies so far

View Loren's profile

Loren

8295 posts in 3108 days


#1 posted 10-10-2014 08:40 AM

Call somebody higher up the command chain and
ask for what you want.

If it’s under 72 hours from delivery you may have
the right to send it back.

Home Depot is likely to be reasonable. You just
talked to somebody with not much authority
I reckon.

View TopamaxSurvivor's profile

TopamaxSurvivor

17654 posts in 3136 days


#2 posted 10-10-2014 08:58 AM

I would start asking for a supervisor. Tell them it was shipped because you were not physically able pick it up and you can’t return it. They need to pick it up.

I usually mention they can deal with attorney general’s office of consumer protection if they do not want to deal with me directly.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View The Box Whisperer's profile

The Box Whisperer

678 posts in 1530 days


#3 posted 10-10-2014 09:01 AM

I’m with Loren on this one. Call higher up.

-- "despite you best efforts and your confidence that your smarter and faster than a saw blade at 10k rpm…. your not …." - Charles Neil

View ellen35's profile

ellen35

2724 posts in 2893 days


#4 posted 10-10-2014 10:59 AM

When they deliver the NEW one, they can pick up the old one…
Seems simple to me (but maybe not to the Orange Borg!).

-- "Don't let the perfect be the enemy of the good." Voltaire

View krisrimes's profile

krisrimes

111 posts in 1995 days


#5 posted 10-10-2014 01:59 PM

I’m also with Loren, keep going up until you get the answer that satisfies you.

View Bill White's profile

Bill White

4448 posts in 3421 days


#6 posted 10-10-2014 02:34 PM

Sounds like a refurb to me too. Send it back.
Bill

-- bill@magraphics.us

View paxorion's profile

paxorion

1100 posts in 1506 days


#7 posted 10-10-2014 03:02 PM



Sounds like a refurb to me too. Send it back.
Bill

- Bill White

Yep, you didn’t receive a product as advertised.

-- paxorion

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1769 days


#8 posted 10-10-2014 08:23 PM

You certainly have a reason to be pissed. HD needs to make it right.

-- Alaskan's for Global warming!

View Woodbum's profile

Woodbum

728 posts in 2526 days


#9 posted 10-10-2014 09:13 PM

Ellen35 is right on the mark about the delivery and pickup. Keep going higher in the chain of command until you get to the REAL decision maker, then calmly and politely state your case and be very clear about exactly what you want. You’ll get it, since it was a pretty pissy move on their part to try and push off a refurb when you paid for a new one…shipping and all. Wishing you good luck in your endeavor!

-- "Now I'm just another old guy wearing funny clothes"

View runswithscissors's profile

runswithscissors

2176 posts in 1485 days


#10 posted 10-10-2014 10:16 PM

Doesn’t sound like a refurb to me. I think they took it back in as a return, for whatever reason, and just sent it right back out again—to you.

And after you return it, some other guy waiting in line will probably get it.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

View khogan16's profile

khogan16

2 posts in 3172 days


#11 posted 10-11-2014 04:48 AM

Well I took the advice guys, thank you. Home Depot will be here Saturday to pick it up. They ordered the new one for me and took more off.

-- Good judgment comes from experience, and often experience comes from bad judgment.

View toolie's profile

toolie

2022 posts in 2089 days


#12 posted 10-11-2014 12:02 PM

And that’s why I love dealing with big stores. They can make adjustments that a local, much smaller retailer, can’t afford to make. Just keep bitching. It usually works, as you’ be demonstrated.

-- there's a solution to every problem.......you just have to be willing to find it.

View B4B's profile

B4B

129 posts in 818 days


#13 posted 10-11-2014 05:07 PM

It’s good that HD made this right.

I agree that this is not likely to be a refurbished machine. Refurbished implies that it was gone over (at least to ensure completeness) and would have all the parts. This sounds like a return or “open box” item that they shipped back out without inspecting first.

The best part here is that if HD CS was not willing/able to get what you need, you could bring it back to the physical store and talk to the returns desk or the store manager.

That being said, I live within 15 miles of 3 different home depot locations, in two different sales districts, so I’m driving by one just about every time I go out to run an errand (or drive to work).

I advised a friend of mine who was purchasing a battery powered lawn mower to consider buying from a store with a physical presence nearby (rather than an online only retailer), not only could he have had it shipped to the store to save on shipping costs, if he didn’t like the product, he could return it locally and not have to deal with paying return shipping.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

View SCOTSMAN's profile

SCOTSMAN

5839 posts in 3045 days


#14 posted 10-11-2014 05:36 PM

It is simply not worth their while trying this kind of nonsense with a good customer like yourself or any customer.The worst thing a company can make for itself is this kind of bad publicity especially in this day and age when their all fighting over your hard earned dollars.Glad they made immediately good with this problem with no fuss or extra hassle for your good self . I hope your smiling when it all comes right,but you did exactly the right thing have safe fun Alistair

-- excuse my typing as I have a form of parkinsons disease

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