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Forum topic by Tennessee posted 10-06-2014 03:39 PM 3535 views 0 times favorited 7 replies Add to Favorites Watch
View Tennessee's profile


2872 posts in 2508 days

10-06-2014 03:39 PM

It’s been a long time since I’ve posted here – been just stupid busy since I retired from my day job, and now I am doing woodworking.
I blew out a urethane tire on my Porter Cable 14” bandsaw, and began to look around the Internet for availability and price. This part is somewhat hard to get since they seem to break often and the manufacturers cannot keep up.

I found, who not only said they had them in stock, the price was a couple dollars cheaper than others. They were also close to me, right here in Tennessee.
I popped for a pair and put in my debit card on 9/16/2014
They took my money in about one hour.

For the next five days the order said “Processing”. Then for the next seven days it said “Manufacturer Backorder”, even though the website indicated they had them. Around September 28th, I called for the umpteenth time and left a voicemail saying, “Either ship the parts or cancel the order!”

Much to my surprise, on October 1st, my order disappeared from my online account altogether! Still no emails, replies, nothing. Save for one email saying I had ordered, and an order number and SKU of the parts, I had nothing, and was $39.48 poorer.

At that point, I looked online for 1800toolrepair reviews. Boy, did I get a wakeup call. The Internet is littered with bad reviews on this place, how they take money and don’t ship, credit holds, all sorts of things. Never answer calls, never reply to emails, no communication at all.

I decided to file a formal complaint with the Middle Tennessee BBB. Much to my surprise, I turned out to be complaint number 23 for the calendar year 2014 against this company. This company is so bad, the BBB of Nashville decided to do a press release warning people what they might encounter should they decide to do business with this place. You can read the press release here:

Anyone needing parts for any of their woodworking machinery should steer clear of this place.
I FINALLY got a human on the phone just today, October 6th. She said that the order was cancelled on October 1st and put in for a credit return due to manufacturer backorder. I replied that so far, I had seen no money re-enter my account. She replied that it takes five to seven days. This is day six…I’m not holding my breath, and my formal complaint with the BBB stands.
Buy from this outfit at your own risk.

-- Tsunami Guitars and Custom Woodworking, Cleveland, TN

7 replies so far

View JFred's profile


210 posts in 1539 days

#1 posted 10-06-2014 03:51 PM

THANKS for the heads-up

View helluvawreck's profile (online now)


31030 posts in 2861 days

#2 posted 10-06-2014 04:14 PM

Thanks for the tip. There’s enough headaches in life without dealing with an incompetent or dishonest business on the internet.

helluvawreck aka Charles

-- helluvawreck aka Charles,

View lateralus819's profile


2241 posts in 1883 days

#3 posted 10-06-2014 04:40 PM

Tenn- Contact your bank.

I had a similar situation from an audio supplier online. Spent $200 on speakers that was “in stock”

Repeated calls emails etc. Requested a refund multiple times.

Told my bank about it, who investigated it and finally returned my money for me. Much easier.

View retfr8flyr's profile


384 posts in 1663 days

#4 posted 10-06-2014 05:20 PM

Quite messing with them and do a charge back with your CC company. That’s the only way to deal with scams like this. The CC company will immediately refund your money and go after them for the funds.

-- Earl

View AlaskaGuy's profile


4121 posts in 2303 days

#5 posted 10-06-2014 05:27 PM

Never do debit cards, do credit card, more protection unless things have changed over what they use to be.

-- Alaskan's for Global warming!

View johnstoneb's profile


2910 posts in 2167 days

#6 posted 10-06-2014 06:02 PM

7 days is about right for a refund the bank is eager to take your money but they take there sweet time giving it back. That 7 days is when dealing with reputable companies.

-- Bruce, Boise, ID

View retfr8flyr's profile


384 posts in 1663 days

#7 posted 10-06-2014 07:12 PM

Sorry missed the Debit card statement. Never use your Debit to buy things. I only use mine at the bank machine when I need cash. You have very little protection with a Debit card, compared to a CC. That’s why they all want you to use a Debit card.

-- Earl

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