|Forum topic by Tennessee||posted 10-06-2014 03:39 PM||2236 views||0 times favorited||7 replies|
10-06-2014 03:39 PM
It’s been a long time since I’ve posted here – been just stupid busy since I retired from my day job, and now I am doing woodworking.
I found 1800toolrepair.com, who not only said they had them in stock, the price was a couple dollars cheaper than others. They were also close to me, right here in Tennessee.
For the next five days the order said “Processing”. Then for the next seven days it said “Manufacturer Backorder”, even though the website indicated they had them. Around September 28th, I called for the umpteenth time and left a voicemail saying, “Either ship the parts or cancel the order!”
Much to my surprise, on October 1st, my order disappeared from my online account altogether! Still no emails, replies, nothing. Save for one email saying I had ordered, and an order number and SKU of the parts, I had nothing, and was $39.48 poorer.
At that point, I looked online for 1800toolrepair reviews. Boy, did I get a wakeup call. The Internet is littered with bad reviews on this place, how they take money and don’t ship, credit holds, all sorts of things. Never answer calls, never reply to emails, no communication at all.
I decided to file a formal complaint with the Middle Tennessee BBB. Much to my surprise, I turned out to be complaint number 23 for the calendar year 2014 against this company. This company is so bad, the BBB of Nashville decided to do a press release warning people what they might encounter should they decide to do business with this place. You can read the press release here: http://www.bbb.org/nashville/news-events/bbb-in-the-news/2014/06/consumer-alert-1-800-tool-repair/
Anyone needing parts for any of their woodworking machinery should steer clear of this place.
-- Paul, Tennessee, http://www.tsunamiguitars.com