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(CPO) Reconditioned Tools - your thoughts?

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Forum topic by B4B posted 10-04-2014 05:22 AM 3823 views 0 times favorited 16 replies Add to Favorites Watch
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B4B

132 posts in 824 days


10-04-2014 05:22 AM

Hi,

I’m taking a gander at some reconditioned tools through CPO. Does anyone have any thoughts, experience, or advice with CPO and their reconditioned power tools? Or reconditioned tools in general?

For the two items I’m looking at, they appear to be a good deal, especially since CPO claims to provide a full warranty on reconditioned products.

MRC23EVSK-RT
http://www.cpotools.com/factory-reconditioned-bosch-mrc23evsk-rt-modular-router-system/bshrmrc23evsk-rt,default,pd.html

DW735R
http://www.cpopowertools.com/factory-reconditioned-dewalt-dw735r-13-in--two-speed-thickness-planer/dewrdw735r,default,pd.html?start=2&q=dw735

On both of these items, they offer free shipping. Compared to buying new, I would save about $60 on the router and around $130 on the planer. That $190-ish combined is nothing to sneeze at.

BUT, they are reconditioned. So that’s the crux of my question, are reconditioned tools worth it, or a headache waiting to happen?

BTW – I do watch CL and whenever the 735s pop up in my area, when they do they are priced anywhere from $450-650 (no joke) depending on what they value any “extras” at.

BTW for anyone in Antioch, CA there’s a smokin’ deal on the DW735R for $335+tax, local pickup only. Here’s the link: http://www.searsoutlet.com/d/inventory_details.jsp?cid=1224&pid=14638&mode=buyUsedOnly&to=cart&pn=1&ps=10&ffmChannelDelModeInApp=SPU&deals=No&itemSelectionType=&=&zip=94509&sort=1

Thanks!

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.


16 replies so far

View Bill White's profile

Bill White

4456 posts in 3426 days


#1 posted 10-04-2014 02:39 PM

Many reconditioned tools come from returns at retailers. Some have very little issues, and most sellers like CPO do back up the products. Betcha that you’d be pleased with the items.
Bill

-- bill@magraphics.us

View mrg's profile

mrg

659 posts in 2465 days


#2 posted 10-04-2014 02:39 PM

The planer is good price, but you will need the in feed and out feed tables that are sold separately. If you are getting the same warranty and can save some money I would go for it. Not all of the machines are refurbs per say, they could have been a damaged box, store return etc so they can not be sold as new. They go back to the company and get gone over and sold.

-- mrg

View a1Jim's profile

a1Jim

115202 posts in 3043 days


#3 posted 10-04-2014 02:51 PM

I’ve purchased “reconditioned ” tools from CPO and have had mixed results ,one SawZaw I bought from them looked like it had been laying in the back of a pick up for a year and made a noise that sounded like a broken gear when it ran,I returned it.I have also purchased a jig saw from them that looked and worked like new. I’ve read reviews saying that they use to work at CPO and that no reconditioning goes on,they just ship the returned tools they get from stores,that many times have barley been used,or at in my case abused and returned.
I have found that a big percentage of the time there prices are not that much better than new tools and on a couple of occasions cost more.

-- http://artisticwoodstudio.com Custom furniture

View Fred Hargis's profile

Fred Hargis

3947 posts in 1959 days


#4 posted 10-04-2014 03:24 PM

I’ve had nothing but good luck with quite a few “reconditioned” tools I’ve bought. As someone else explained they are sometimes just returns to retail stores. Others may have actually had a problem, but they are serviced by factory techs, and I kinda like that even better since the tool has been gone over. The biggest problem I have is that the discount isn’t often as much as i think it should be….I mean, they usually come with a reduced warranty (1 year instead of 5, for example) so I expect the discount to be somewhere north of 30% at a minimum. BTW, around me in the last 2 weeks, 2 separate 735’s came upon CL for $350….maybe just keep watching? (PS, I guess i should add: of all the reconditioned tools I’ve bought, I don’t think any of them came from CPO….but that’s from memory, and i don’t really think it matters, they are all about the same.)

-- Our village hasn't lost it's idiot, he was elected to congress.

View B4B's profile

B4B

132 posts in 824 days


#5 posted 10-04-2014 03:53 PM

It would not surprise me one bit if they resell returned products without factory servicing or inspection. It’s the first thought that’s run through my mind (with any retailer).

Question is, does CPO take care of their customers if there is a problem?

My philosophy when it comes to lemons out of the box is to return it for a refund or replacement. I won’t deal with servicing new equipment if it does not work right from day 1. To me it is just a symptom of a defective unit.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

View Fred Hargis's profile

Fred Hargis

3947 posts in 1959 days


#6 posted 10-04-2014 04:14 PM

These tools always have some warranty, even if it’s reduced so getting service shouldn’t be a problem. I’ve bought some new tools from CPO, and they have always had excellent CS.

-- Our village hasn't lost it's idiot, he was elected to congress.

View a1Jim's profile

a1Jim

115202 posts in 3043 days


#7 posted 10-04-2014 04:37 PM

It’s been a number of years since I received the Saw Zaw that was all beat up From CPO. but back then I had some difficulty returning it. Even though I reported its bad shape the day I received it they still did not believe me that it was as bad as it was. I finally had to pay for shipping it back to them subject to their inspection of the saw and even after they received it back they accused me of abusing it myself even though it was only in my possession less than 48 hours and never used other than to unpack it plug it, pull the trigger once. After talking to a couple different supervisors they finally agreed to give me a refund,”saying ok ok we will give you the benefit of the doubt” and still charged me for shipping and did not pay for the cost of me shipping it back to them.
You can guess this was my last purchase from them.
To be fair they may have improved in the years since.

-- http://artisticwoodstudio.com Custom furniture

View MrRon's profile

MrRon

3926 posts in 2709 days


#8 posted 10-04-2014 06:53 PM

I’ve had good luck with recon tools from CPO. I trust them to a brand new tool.

View moke's profile

moke

861 posts in 2242 days


#9 posted 10-04-2014 07:01 PM

I too, have had mixed results. Sometimes you can definitely tell what they were returned for, cause it still does it and other times thye are just fine. I used to own a camera store and I have boughtmany refirb or reconed…there is a difference…refirbished are more likely to have more issues. I would never buy them if you “All sales are final” But if you can return them, and you have the time, you can save some money…no doubt.
Mike

View CharlesA's profile

CharlesA

3024 posts in 1263 days


#10 posted 10-04-2014 07:09 PM

I have purchased a bosh drill, bosch driver, bosch jigsaw, and a Ridgid planer from CPO, nothing but pleased with all of them. Sometimes reconditioned is only slightly cheaper than new, but sometimes there are killer deals.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View AandCstyle's profile

AandCstyle

2575 posts in 1723 days


#11 posted 10-05-2014 01:12 AM

I bought a Ridgid r2401 trim router from CPO because I liked the review here on LJ. It was about $15-20 cheaper than the best price I found for a new one. Since I didn’t think I would use it a lot, I thought that I would chance it. A year and a half later, it has performed well for me, i.e. no issues. I guess I see CPO as similar to HF in that if you want a “one time” tool, they are potentially a good source. FWIW

-- Art

View joeyinsouthaustin's profile

joeyinsouthaustin

1294 posts in 1538 days


#12 posted 10-05-2014 02:20 AM

I have had good experiences with this. It seems CPO has gotten their act together since A1’s bad experience. FWIW my local authorized dewalt repair center will do a factory rebuild on a 735 for $264. So find a really beat up one for $50?

-- Who is John Galt?

View kajunkraft's profile

kajunkraft

140 posts in 1676 days


#13 posted 10-05-2014 02:47 AM

I have purchased quite a few tools, several types, several brands, from CPO and have been completely satisfied with each. I can only remember once that a few minor but essential parts were missing and they were quickly sent without hassle. The only thing that I don’t like (but completely understand) is that “RECON” is usually clearly engraved into each tool. Reason I don’t like it is that if I want to re-sell it, the value goes way down. However, every tool I have purchased from CPO has looked and worked fine.

View B4B's profile

B4B

132 posts in 824 days


#14 posted 10-05-2014 02:58 AM

Thanks for the responses.

It occurred to me that I recently advised one of my friends who was purchasing a battery operated lawn mower to buy it from a local store (even if it was a chain).

The simple reason being that if they didn’t like the item, or the item needed to be returned, that they’d be able to deal with someone locally, not someone in a call center located who knows where.

I will heed my own advice on the planer, with it weighing in at nearly 100 lbs, it would be a lot of $$$ to eat if I had to ship it back for one reason or another. The 735x is priced at just about $100 more, which is about the cost of the extra set of blades and the add-on tables. So the price difference isn’t that great. I may even see if my local hardware store will price match Amazon/Box store that has that price.

The Bosch router on the other hand is only 25-ish lbs and I’m more inclined to order that refurbished. If I have to pay return shipping it won’t be that bad of a cost to eat. I’ll also check with my CC company, as there may be additional protections, extended warranties, etc, that they may offer as a perk. Although I’m still hoping my local HD will discount it. . but I don’t think I’m that lucky.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

View wseand's profile

wseand

2754 posts in 2508 days


#15 posted 10-05-2014 03:37 AM

You can get the Bosch on Amazon for $274 new. For the extra 40 Bucs it is worth the new one over Refirb. IMO.

-- Bill - "Freedom flies in your heart like an Eagle" Audie Murphy

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