Grizzly customer service rave/your best service experiences?

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by ADHDan posted 10-03-2014 07:56 PM 877 views 0 times favorited 4 replies Add to Favorites Watch
View ADHDan's profile


799 posts in 1527 days

10-03-2014 07:56 PM

Topic tags/keywords: question

I wanted to share a story and solicit similar stories from other woodworkers. I had a jointer delivered from Grizzly on Wednesday and they exceeded my customer service expectations. The machine was supposed to be delivered between 2 and 6 PM on Tuesday but it never showed up, UPS never called me to tell me what was going on, and by the time I realized it wasn’t coming UPS was long closed. I called Grizzly the next day and spoke to a rep right away and explained the issue. A few hours later Grizzly called me to explain that UPS didn’t know what went wrong, but they arranged for another carrier to deliver it that day with a free lift gate upgrade. Grizzly called later that day and the next morning to make sure I got the jointer.

Then, as I was putting it together, I noticed that the dust port had a hairline fracture. I called Grizzly today to report it and they said they’d be happy to send a new part, I just needed to call back with the serial number (which I didn’t have on hand). That alone would have been sufficient, but a different Grizzly rep called me a few hours later and explained that they didn’t need the serial number for out-of-the-box damage and would ship me a new port today or Monday.

So, what tool companies have given you excellent (or horrible) customer service experiences?

-- Dan in Minneapolis, woodworking since 11/11.

4 replies so far

View distrbd's profile (online now)


2219 posts in 1865 days

#1 posted 10-03-2014 09:44 PM

As you all know,things don’t always go smoothly(problems with shipping,damaged tools etc.),and that’s when we should judge a company on how well they take care of their customers.
Since I’m here in Canada I will give my experience with a small online tool company called Jccayer.
I admit their prices are reasonable but god help you if there’s a problem with a shipment, or a product,they first blame you for abusing the tool then find a reason to free themselves from any obligation to you as a customer.

it is nice to hear that there are companies like Lee Valley,Grizzly ,that set a standard for customer service ,if you were to rate Grizzly’s service as a “10”,then I would say JCcayer would be a “1” .so to all those who live up here and love low prices,if you see Jccayer ad,ignore and move on.

-- Ken from Ontario, Canada

View knotscott's profile


7145 posts in 2794 days

#2 posted 10-03-2014 10:06 PM

Grizzly’s CS has been more than fair with me in the past. I’ve also received excellent service from Freud and Rikon.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View DKV's profile


3940 posts in 1922 days

#3 posted 10-03-2014 10:36 PM

Lexus…nothing better.

-- This is a Troll Free zone.

View AandCstyle's profile (online now)


2537 posts in 1675 days

#4 posted 10-03-2014 11:57 PM

Lexus…nothing better.

Based on my experience, it depends on your dealer and your service rep. I used to have a great service rep, then got a slug and now have a new one. The slug constantly over promised and under performed, then apologized profusely (but never improved) and offered freebies, but I just wanted my car when promised. Time will tell with the new guy.

-- Art

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics