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Forum topic by Ralph posted 09-25-2014 08:01 PM 800 views 0 times favorited 8 replies Add to Favorites Watch
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Ralph

166 posts in 1594 days


09-25-2014 08:01 PM

Sadly the local independent hardware store is closing. It had been serving the community for 92 years from the same location. A large store, it had just about anything you needed, including sound advice. It was a true hardware store, not one of those new ‘boutique hardware store’.

The owner, Roy, was always helpful, had a big smile, and always gave you a big ‘hello’ greeting when you came into the store. Next to the cash register, Roy had a picture of himself in an Army uniform. Some times his wife was also at the store.

His philosophy was that “if you treat the customer right, he’ll come back’. Unfortunately, he could not fight off the big box stores, which finally did him in.

I believe Roy took over the store when he was about 33 years of age, and right about now is celebrating his 90th birthday.

Roy and his store will be sadly missed.

-- The greatest risk is not taking one...


8 replies so far

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woodbutcherbynight

2419 posts in 1870 days


#1 posted 09-27-2014 02:37 AM

I have three off the top of my head that went this way. Very sad, the boxes cannot come anywhere near close to the customer service or knowledge of the true hardware store people. As an example I use a visit a few months ago to a box. I had found four ceiling panels in a box, only four. Needing three I took them all and with the rest of my stuff went to check out. I was informed it is Company Policy that they only sell the ceiling tiles by the case. Great but you must have sold the other ones because these were the only four in the box. No, you must buy the box she informed me then rang up the rest of my items as I stewed. Proudly she told me, ”$547.87”

I waited then replied, I too have a policy and it is simple. If you cannot sell me everything I bothered to bring to this register I want nothing and as a bonus you can company policy your way to putting them back. Das Vadanya!

Yes people a lost sale of 547.87 dollars over what I make out as 12 dollars worth of ceiling tiles. Even complained to this box website and they told me they spoke with the manager and this never happened. Odd the customer behind me is my neighbor and saw the whole event and laughed like hell. They called him a liar as well. Gotta love this Company Policy stuff with the Big Boys huh?

-- Live to tell the stories, they sound better that way.

View Jim Jakosh's profile

Jim Jakosh

17125 posts in 2566 days


#2 posted 09-27-2014 09:50 PM

That is sad, but they cannot buy stock cheap enough to compete. I still shop at Ace hardware once in while. they are higher but try to be competitive and buy Chinese stuff too.

We had a local Coast to Coast store and a Leatherman’s hardware that both have succumbed to the box stores.
it is too bad!............Jim

-- Jim Jakosh.....Practical Wood Products...........Learn something new every day!! Variety is the Spice of Life!!

View rustfever's profile

rustfever

716 posts in 2771 days


#3 posted 09-27-2014 11:56 PM

Those local quality retailers will return only when the public realizes the true cost of doing business with the Big Box.
And the big boxes are NOT cheap. Yes, some of the items seen on display are cheap. Cheap Imports, cheap price. But lots of the ‘Gotta-Have’ items are much higher priced than at Ace and the others that feature local professional selling quality made materials.

And now the Big Orange Box messed up my credit card [and 50 million others]. Bye, Bye.

-- Rustfever, Central California

View Ralph's profile

Ralph

166 posts in 1594 days


#4 posted 09-28-2014 02:07 AM

The big box stores have such buying power that they can dictate pricing to a manufacturer, who in light of a large order, manufactures components to a lower standard. When we then go to a retailer who carries a quality product, we are shell shocked by the price, and then high tail it back to the big box store and buy the lower quality lower price item. So bottom line, we feed the beast!

-- The greatest risk is not taking one...

View doitforfun's profile

doitforfun

199 posts in 1068 days


#5 posted 09-28-2014 12:48 PM

Some items are OK to be cheaply made and sold. For those things I want the price to be as low as possible. Also, let’s face it: money is not worth what it used to be, income isn’t keeping up with the devaluation of our savings, and everything including what’s sold at mom and pop stores is made in China anyway. I don’t have a problem with the box stores or harbor freight, for that matter. I have a problem not being able to acquire lumber in my area and the one single store that has a monopoly on specialty and rough lumber for nearly 100 miles (and millions of people – it’s NYC metro area) treats it’s customers like crap. (Cough! Cough! Rosenzweig…) Hardware and tools can be found everywhere but raw materials are a problem (here at least). All monopoles are a problem. At least the box stores have parking and don’t close for an hour lunch break and are mostly not rude. They might not know anything in those box stores but at least they’re friendly.

-- Brian in Wantagh, NY

View Andre's profile

Andre

1021 posts in 1267 days


#6 posted 09-28-2014 04:12 PM

Thank God we still have Lee Valley! Wood here is a different story?

-- Lifting one end of the plank.

View Ralph's profile

Ralph

166 posts in 1594 days


#7 posted 09-28-2014 06:29 PM

Brian, you are right, some items are OK to be cheap. For instance, I just bought two 6” F clamps at HF, $2.60 out the door! My go to small clamps.

BTW, the hardware store I mentioned was on Bedford Ave, Bellmore.

-- The greatest risk is not taking one...

View doitforfun's profile

doitforfun

199 posts in 1068 days


#8 posted 09-28-2014 11:30 PM

Small world!

Maybe you know a place for rough lumber I haven’t come across yet.

-- Brian in Wantagh, NY

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