|Forum topic by Eddie_T||posted 09-19-2014 12:54 AM||1288 views||0 times favorited||7 replies|
09-19-2014 12:54 AM
I received the step ladder as a Christmas gift and liked it for its light weight and ease of use in the house. However, it fell over once and the thermoplastic tool tray cracked. In contrast I have a Werner step ladder that has suffered a lot of abuse but the plastic top has survived without a crack. I emailed Coleman Customer Service asking for a replacement tray. After jumping through the hoops of taking and sending a photo of the crack and finding the model number from the Coleman Living website I received the following comment:
“Thank you for your interest in our Coleman Living products. We are sorry that the product you purchased did not perform as expected.
The quality standards of Coleman are very high and we stand behind our products, but unfortunately we do not carry the trays as spare parts so I do not have a replacement to send you. We look forward to your continued support and patronage of Coleman products.
A later message offered this argument:
“While we stand behind our products for manufacturing defects, our products
I don’t think the CS rep has any experience with use of step ladders. Needless to say, I don’t recommend their ladders or their concept of Customer Service.