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How to price UPS damage?

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Forum topic by derosa posted 08-31-2014 11:31 PM 1336 views 1 time favorited 19 replies Add to Favorites Watch
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derosa

1568 posts in 2301 days


08-31-2014 11:31 PM

Recently sent a newly built crib off to my sister-in-law which I insured for 3k. Didn’t seem like an unreasonable amount for a custom crib made from antique cherry. Today they finally got around to unpacking it, they’ve had it since monday. Unpacked it all and discovered one of the rails on the folding side is split. It of course couldn’t be the actual part that folds down and would be easy to remove and send back for repair.
Here is the pic she sent me

I have an idea for how to fix this. I think I could use a router to remove all the material on one side of the rail and along the bottom and then glue a piece of cherry on. Then route out the other side and glue on a piece of rabbeted cherry. It would leave a couple of small glue lines but would restore it to original strength an the new wood would wrap around the spindles so I don’t have to play with them.

But how do I price this out for UPS, they broke it and I’m not fixing it for free for them. It was a lot of work to make and fixing it will take a good bit of work and require me to buy a router that can actually be adjusted and use a bushing not to mention really pushing me to get it right, one screw up on this requires a lot of work to fix.

You can see the assembled crib before shipping on my projects page.

-- --Rev. Russ in NY-- A posse ad esse


19 replies so far

View Fish22's profile

Fish22

83 posts in 2579 days


#1 posted 08-31-2014 11:59 PM

I would price out what you need to make the repair (tools included), time and shipping broken part back to you and then return shipping to sister in law.

-- Bryan, South River, NJ

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Grandpa

3256 posts in 2141 days


#2 posted 09-01-2014 01:42 AM

In the distant past I had a coworker that built and sent some Christmas gifts to family by UPS. The gifts never arrived. He told them he had X number of hours in it and they paid that amount he wanted. No questions asked.

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derosa

1568 posts in 2301 days


#3 posted 09-01-2014 03:27 AM

cool, have to figure the amount of hours to repair it based on what a normal person would do, I tend to be a little on the slow side, and cost of the antique wood to fix it. I’ll figure shipping too. I suspect time wise it won’t be too bad, it will be the nervousness of trying to route out the material and not add to the damage.

-- --Rev. Russ in NY-- A posse ad esse

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Fuzzy

297 posts in 3454 days


#4 posted 09-01-2014 03:35 AM

I repaired a computer for a friend of mine in Illinois, and used UPS to ship it back to him … THEY CRUSHED IT … THEN, they informed me that they wouldn’t even pay the so-called minimum $100 insurance because it wasn’t “properly” packed !!! It was packed in THE SAME box in which I originally received it. NEXT, they said it needed to have “minimum” 2 layers of bubble wrap around it … I informed them that it DID have 2 layers of bubble wrap … NEXT, it was that my bubble wrap was too firm, and didn’t flex enough inside the box. It flexed plenty, but this thing looked like it had been run over by a forklift. THEN, they went on to say that a shipping container can’t be used more than one time … that’s all they are intended for !!! I will never use UPS again, and especially “The UPS Store” in Cleveland, TN.

-- - dabbling in sarcasm is foolish … if you’re not proficient at it, you end up looking stupid … ... ...

View JADobson's profile

JADobson

682 posts in 1576 days


#5 posted 09-01-2014 06:07 AM



cool, have to figure the amount of hours to repair it based on what a normal person would do, I tend to be a little on the slow side, and cost of the antique wood to fix it. I ll figure shipping too. I suspect time wise it won t be too bad, it will be the nervousness of trying to route out the material and not add to the damage.

- derosa

Bill them your actual time. Don’t give them a break because you want to go slow and do it right.

-- James

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camps764

867 posts in 1825 days


#6 posted 09-01-2014 11:56 AM

USPS damaged an item I sent to a customer. I sent pictures and requested the full insurance amount. They paid up, no questions asked.

Like others have suggested, I would estimated time/tools/shipping into the equation and submit my claim.

-- Steve

View sawdust703's profile

sawdust703

270 posts in 885 days


#7 posted 09-01-2014 04:00 PM

I agree!!! I sent a toy box to my great grandson via UPS to INDIANA from KANSAS, & they COMPLETELY DESTROYED the toy box!!!! My grand daughter called me in tears, wanting to know how they were going to repair my work. After I got her calmed down, I told her to take pictures of it, the packing, the pkg it arrived in, etc. Because I had pictures of it finished, packaged, & ready to ship on this end. I called UPS & explained the situation to them, & they paid to get it back here to me, plus my time to rebuild the toy box, materials, tools I needed, new packaging, & the return shipping back to Indiana.

-- Sawdust703

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bigblockyeti

3668 posts in 1186 days


#8 posted 09-01-2014 04:02 PM

Looks like about $2900.00 worth of damage.

View derosa's profile

derosa

1568 posts in 2301 days


#9 posted 09-01-2014 06:50 PM



Looks like about $2900.00 worth of damage.

- bigblockyeti


I wish, I could use a sawstop but I do try to be honest about things. Good to hear that there is some hope of restitution. Really wish it was the piece that folded do, that would be an easy fix.

-- --Rev. Russ in NY-- A posse ad esse

View longgone's profile

longgone

5688 posts in 2774 days


#10 posted 09-01-2014 07:23 PM



I repaired a computer for a friend of mine in Illinois, and used UPS to ship it back to him … THEY CRUSHED IT … THEN, they informed me that they wouldn t even pay the so-called minimum $100 insurance because it wasn t “properly” packed !!! It was packed in THE SAME box in which I originally received it. NEXT, they said it needed to have “minimum” 2 layers of bubble wrap around it … I informed them that it DID have 2 layers of bubble wrap … NEXT, it was that my bubble wrap was too firm, and didn t flex enough inside the box. It flexed plenty, but this thing looked like it had been run over by a forklift. THEN, they went on to say that a shipping container can t be used more than one time … that s all they are intended for !!! I will never use UPS again, and especially “The UPS Store” in Cleveland, TN.

- Fuzzy


I ALWAYS have the UPS store pack anything they ship for me. It might cost a few dollars extra but if damage occurs they can’t point the finger at anyone but themselves for improper packing and packing materials. I have not had a problem with them as of yet but I do insure every piece they ship as a precaution. Shipping and packing fees are a very minor expense compared to the value of what I ship

View JoeinGa's profile

JoeinGa

7483 posts in 1472 days


#11 posted 09-01-2014 07:28 PM

Make SURE she kept the box and all the packing materials it was shipped in. They’ll deny the claim if they cant inspect the box/packing.

Dont ask me how I know this!

-- Perform A Random Act Of Kindness Today ... Pay It Forward

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NoThanks

798 posts in 994 days


#12 posted 09-01-2014 07:30 PM

IDK, but I’m thinking it’s insured for 3 grand.
Showed up damaged,
Give them the crib and collect the 3 grand and build another one.
Might not work that way, but that’s how my mind works.

-- Because I'm gone, that's why!

View derosa's profile

derosa

1568 posts in 2301 days


#13 posted 09-01-2014 10:53 PM

No time for a rebuild, kid needs it now, thinking a mending plate and repair between kids

I’ll make sure they save the box.

-- --Rev. Russ in NY-- A posse ad esse

View diverlloyd's profile

diverlloyd

1444 posts in 1323 days


#14 posted 09-01-2014 11:39 PM

You insured it for 3000 so get your 3000 that’s what you insured it for. If you are asking for repair costs then you should have insured it for the cost of a repair. I insured my pool cue for 10000 it cost me 400 just for the insurance. If it would have been damaged I would have asked for the full insured price. Even if it was fixable it would have lost value due to it being repaired. Kind of like a car with a salvage title, sure it’s been repaired but it isn’t in the condition before the repair. The extra would be to counter act it’s devaluation as it’s a repaired piece. Don’t underestimate the value of something you made with your own hands. Get the full value

View Fuzzy's profile

Fuzzy

297 posts in 3454 days


#15 posted 09-02-2014 12:30 AM


I repaired a computer for a friend of mine in Illinois, and used UPS to ship it back to him … THEY CRUSHED IT … THEN, they informed me that they wouldn t even pay the so-called minimum $100 insurance because it wasn t “properly” packed !!! It was packed in THE SAME box in which I originally received it. NEXT, they said it needed to have “minimum” 2 layers of bubble wrap around it … I informed them that it DID have 2 layers of bubble wrap … NEXT, it was that my bubble wrap was too firm, and didn t flex enough inside the box. It flexed plenty, but this thing looked like it had been run over by a forklift. THEN, they went on to say that a shipping container can t be used more than one time … that s all they are intended for !!! I will never use UPS again, and especially “The UPS Store” in Cleveland, TN.

- Fuzzy

I ALWAYS have the UPS store pack anything they ship for me. It might cost a few dollars extra but if damage occurs they can t point the finger at anyone but themselves for improper packing and packing materials. I have not had a problem with them as of yet but I do insure every piece they ship as a precaution. Shipping and packing fees are a very minor expense compared to the value of what I ship

- Greg..the Cajun Box Sculptor

Even if I had purchased extra insurance, they would not have honored it because they continue on their ridiculous rant about “inadequate packaging” ... it just would have been more money wasted.

-- - dabbling in sarcasm is foolish … if you’re not proficient at it, you end up looking stupid … ... ...

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