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Forum topic by EMC posted 23 days ago 663 views 0 times favorited 8 replies Add to Favorites Watch
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EMC

23 posts in 490 days


23 days ago

Last week in response to a posting on another forum about CPO Tool having a 15% off holiday promo code I decided to purchase a 45 degree Milwaukee drill for lathe sanding as with the code they were a little cheaper than Amazon.

Bad mistake!

I ordered on line, entered the promo code, paid with PayPal and then noticed that the promo code had not been applied before the payment was deducted from my account. Called them and was told it can’t be fixed so cancel the order.

Placed a new order which went through correctly when I used a credit card instead of PayPal.

But have never received the paypal credit back from the canceled order, so now I have paid twice for the same item and after multiple calls and promises, still no credit to my paypal account for the overcharge.

I just filed a dispute with PayPal.

I would suggest you think twice about using this vendor as they seem a whole lot more interested in taking your money then they do in giving it back.


8 replies so far

View MrUnix's profile

MrUnix

466 posts in 805 days


#1 posted 23 days ago

Thats why I prefer not to use PayPal! They are basically a bank without any regulation at all, so they can do as they please; like it or not. I was one of the first users of PayPal when they first went active years and years ago. Nice free account for personal use with reasonable monthly limits. A year or two later, they changed their policy in an attempt to make people switch to a business account that they could make money on. Made the ‘free’ personal accounts much more limited. Then E-Bay bought them, stricter policies were enacted, fees skyrocketed, etc.. Their push to get eveyone on E-Bay to use PayPal or suffer the consequences was what pushed me over the edge.

Now, if I can’t send a USPS money order (same as cash) or credit card, my business goes elsewhere.

As for your problem.. it might not be CPO, and you might have to wait a while before PayPal gets around to giving your money back. I’m sure you will get it back.. the only question is when :)

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View EMC's profile

EMC

23 posts in 490 days


#2 posted 23 days ago

I don’t think the problem is paypal – I usr it probably 20 times a month, and I get credits and refunds back as soon as they are sent.

I think CPO Tools is just sitting on my money and not refunding the transaction which is just plain wrong.

It will be interesting to see how they respond to the dispute notice.

View TravisH's profile

TravisH

215 posts in 541 days


#3 posted 23 days ago

I don’t think I would be too worried yet as common place for these things to take some time. Depending on how quick you filed the claim you may have extended the entire process. My last Paypal claim took a month for them to “judge”. I am not for sure how the Paypal and larger vendors work but I wouldn’t be surprised if the easiest way for CPO to refund money now is to wait for Paypal to judge in your favor and then refund. Did you not call back and ask how long for them to refund a Paypal purchase before filing the claim?

Most of my refunds on Paypal have been quick but they have always been smaller vendors or individuals.

I ordered a Delta lathe last month from CPO and then a chuck a few weeks go. No issues, all discounts were applied and used Paypal. haven’t had any dealing with them over service because everything went smooth and arrived 3 days after I ordered.

View Robert Tutsky's profile

Robert Tutsky

46 posts in 656 days


#4 posted 22 days ago

I have been using PayPal for many years, even before ebay bought them out and haven’t had any problems with them at all. Bought a couple of items from CPO without any payment problems. I had 2 payment cancellations due to my mistakes and did get my money back, although it did take a while.

-- http://www.benchtopwoodworkingtools.com

View MrRon's profile

MrRon

2733 posts in 1849 days


#5 posted 22 days ago

I don’t think refunds are a number one priority for most companies. You will probably get the refund, but it may take some time. Refunds usually are on a 30 day turnaround schedule.

View Elizabeth's profile

Elizabeth

792 posts in 1749 days


#6 posted 22 days ago

When I use paypal I have the funds come from my credit card rather than from debit or a paypal balance. That way, if there is a problem, I have the option of the credit card company going after the charge on my behalf.

View Richard's profile

Richard

799 posts in 1296 days


#7 posted 22 days ago

I work at Paypal ( not in any way that could help you) and don’t have a Paypal account because I have a Credit Card and a Bank ATM card that I have always been able to use for what ever I buy online or in a store so why have one more account to have to keep track of if I don’t have to.

View MT_Stringer's profile

MT_Stringer

1807 posts in 1837 days


#8 posted 22 days ago


I would suggest you think twice about using this vendor as they seem a whole lot more interested in taking your money then they do in giving it back.

- EMC

Sorry about your luck. Now tell me again who’s fault this was originally – CPO, or you for not reviewing your original order to insure the discount had been applied? :-)

Sorry, just rubbing it in a little. I feel sure your refund will be coming soon.

FYI, I have bought from them on several occasions with no problems encountered.

-- Handcrafted by Mike Henderson - Channelview, Texas

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