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Customer Service...or lack thereof

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Forum topic by Woodbum posted 06-16-2014 03:59 PM 805 views 0 times favorited 8 replies Add to Favorites Watch
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Woodbum

729 posts in 2528 days


06-16-2014 03:59 PM

We as woodworkers are concerned about customer service from our vendors and suppliers. Some companies are better at this than others. Some are terrific, and some are dismal, with all degrees in between. If I was to compare the customer service from woodworking vendors, suppliers and manufacturers as a whole to the customer service offered by airlines, airports, TSA, CBP and everyone else, woodworking is head and shoulders above all of the mentioned travel entities, by a huge margin! We just returned from a week’s vacation out of the country that we saved up to take for quite a while and we were appalled by the terrible customer service linked to airline travel. Incredibly long lines, exceptionally rude employees, malfunctioning equipment, service issues, delays, delays and more delays; overcrowding, fee upon fee upon fee and incredible noise. AIRLINE TRAVEL TODAY SUCKS! If it seemed like the employees involved gave a s**t about their customers, which I’m sure a few actually really do, it would be one thing; but the great majority act like that their customers are just a major inconvenience. They won’t go broke over the loss of our business, and never say never; but if I never see another airport etc I will be a happy man. At least they did not lose our bags this time, although I was “selected” for a checked bag search which was a lame and perfunctory waste of their time and mine for no more than they “searched”. I get security, but I do not get being treated like cattle, and being conditioned to dare not complain about it for fear of being detained for violating some BS DHS regulation

I am sure that I will be taken to task by the air travel apologists, but so what? Will you deny that these things do not exist? There, that’s my rant.

-- "Now I'm just another old guy wearing funny clothes"


8 replies so far

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Redoak49

1950 posts in 1452 days


#1 posted 06-16-2014 07:25 PM

Airplane travel is a major pain….there is no doubt about it. The airlines are flying with the planes almost 100% full and it is like being in a cattle car. But….what can you do about it? It is almost as painful as driving 15-20 hours to get somewhere and is probably cheaper to fly but not by much.

I guess the best thing is to just post a rant and maybe that will make you feel better but will not change anything.

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Woodbum

729 posts in 2528 days


#2 posted 06-17-2014 12:51 PM

You are 100% correct redoak49! The more things change, the more they stay the same. The rant won’t change anything, but at least I got it said. For me however driving will be our new travel mode. There are so many great places in the US and Canada that we have not seen, so we will drive and be in control of our situation…relatively speaking.

-- "Now I'm just another old guy wearing funny clothes"

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Gene Howe

8251 posts in 2891 days


#3 posted 06-17-2014 01:25 PM

We flew to Tokyo and Okinawa recently. The level of airport services of JAL their subsidiaries was outstanding.
There was no comparison with the US based lines’ services, which stunk!
But worse were the actions and inaction of DHS and Immigration. Absolutely shameful and made me embarrassed for the treatment received by visitors to the US. Not to mention the treatment of the citizens who pay their salaries.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

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Earlextech

1159 posts in 2153 days


#4 posted 06-17-2014 01:44 PM

I’ve said many times, “I love my job. I hate the travel.”
For those of you that don’t travel weekly I’ll let you in on my personal trick to survive it. Give up control. Once you are in the airport and past security, you have no control. In my experience airlines will do eveything they can to get you where you’re going, but sometimes they fail miserably. If you think you can control what happens, you are doomed to be miserable.

-- Sam Hamory - The project is never finished until its "Finished"!

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Jimbo4

1432 posts in 2226 days


#5 posted 06-17-2014 04:54 PM

Woodburn – You are absolutely correct in your assessment of the crap someone has to go through to fly. I realize there are asshole religious fanatics out there who are out to murder those who don’t believe in their crap. It’s not them who really crash my boat, it’s the TSA and all their “holier than thou attitude, and I will strip search you to prove my point.” I am a disabled Vet, and I have proof of my disability that I carry with me – the TSA jerks could care less – even when I show them my VA disability card and retired military ID. Their answer is, “How do I know it’s not fake.” I no longer fly just because of their complete disregard, not only me, but for any other disabled vets and/or grandmother in a wheel chair.

-- BOVILEXIA: The urge to moo at cows from a moving vehicle.

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Redoak49

1950 posts in 1452 days


#6 posted 06-17-2014 09:39 PM

I have multiple metallic implants and the metal detectors usually go off. The TSA does not want to see a card or anything similar since those can be faked. They do the X-ray or special metal detector and that is the way it is. I try to be pleasant and let them do their thing and never had a problem.

I have traveled all over the world and I have not noticed anything different anywhere. The only thing I noticed is that in Japan, the seats seem to be closer together and more people on the plane. It feels like rush hour on the subway in Tokyo.

View Gene Howe's profile (online now)

Gene Howe

8251 posts in 2891 days


#7 posted 06-18-2014 01:48 PM

Redoak49,
My wife has a metal knee. As you state, TSA has to go through their thing each time we fly in the US.
In Japan, when the detector went off, they ushered her to a private room. When she showed them the scar, they fell over themselves with apologies.
Big difference. Apologies are not in TSA’s repertoire.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

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longgone

5688 posts in 2771 days


#8 posted 06-18-2014 03:24 PM

I really enjoy driving… I would rather drive for countless hours than get on a plane.

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