Grizzly Liftgate Service Experience?

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Forum topic by MSG posted 04-22-2014 06:01 PM 1349 views 0 times favorited 18 replies Add to Favorites Watch
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1 post in 914 days

04-22-2014 06:01 PM

Hey Jocks,

I am new to this site and have been very impressed with the sharing of knowledge and the fine work shown.
I am a relatively new to woodworking and have gotten the “fever” big time! I am in the process of setting up my shop in the 2 car garage of the home that I plan to retire to in the next couple of years. My plan at the present time is to order a jointer, planer, drill press, cyclone dust collector from Grizzly and use their liftgate service for the delivery.
On the Grizzly site, they indicate that the delivery driver is only responsible to drop it off on the street. I was wondering if anybody has any experience with the liftgate service. Will they wheel it into my garage from the street? I do not have anybody to help. My driveway is only about 20 feet long and not too big an incline. Any thoughts?

18 replies so far

View RockyTopScott's profile


1184 posts in 2896 days

#1 posted 04-22-2014 06:04 PM

They will back up to your garage door, roll the tool ( I got jointer and planer) to the liftgate, drop the liftgate and roll the tool into your garage.

At least that is what they did for me. Put the crates right where I wanted them. Perfect.

-- “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” ― Thomas Sowell

View adrianpglover's profile


43 posts in 941 days

#2 posted 04-22-2014 06:30 PM

First things first: Welcome to LJ!

It really depends on the driver. I’ve had a driver bring a DC directly into my garage. For my TS, my wife went back and forth with Grizzly customer service before placing the order until they got the delivery service to agree to drop it off in the garage. We paid all of $25 extra to SAIA to do this for us. FYI: I’m in Katy, TX, right outside of Houston. Both my DC and TS are Grizzly brand and were delivered by SAIA.

Officially, the freight companies don’t like to go down cul-de-sac streets (although mine is one), they’re not supposed to drive up private drives/driveways, or bring your items into a structure, unless you get them to contract to it. I’ve heard that if you just slip the driver $20-100, then generally the driver will help you get it inside.

View Ocelot's profile


1458 posts in 2056 days

#3 posted 04-22-2014 06:36 PM

In my case, the driver refused to come up my driveway, so I had to meet him at a nearby gas station and transfer my bandsaw from the UPS truck to my minivan – laying on its side (the bandsaw, not the minivan). So “liftgate service” was useless for me. The truck, by the way, was a 24 ft semi-trailer. I’m certainly not a truck-driving man, but I have personally driven a 24 ft rental moving van pulling a car dolly up my driveway. The semi with 24 ft trailer should be easier since it can make tighter turns. So, yeah, the driveway is narrow and the ditch is deep, but c’mon, UPS driver is supposed to be pro.

Bent the lifting hook on top of the bandsaw in the process and the blade tensioning lever a little. No big deal, but annoying. I called Griz and asked for a refund on the liftgate service, which I think they grudgingly refunded.

For my planer, I had it delivered to my office, where we have a forklift. One of the guys here forked it over to my pickup truck, from which I removed it myself unassisted like this.

After pumping the engine hoist ($50 from CL) all the way up, I still had to let air out of my tires in order to be able to drive the truck out from under it. So, just barely worked.


View Daric's profile


4 posts in 1018 days

#4 posted 04-22-2014 07:09 PM

In December, I took delivery of a Grizzly 17” Bandsaw and a 46” lathe. I had the same concerns. The driver was great! Wheeled them right into my garage and placed them where I wanted them. I did tip him afterwards…

View adrianpglover's profile


43 posts in 941 days

#5 posted 04-22-2014 07:11 PM

That is another point too. We had the TS delivered with liftgate service and they used a “shorter” truck (according to my wife as I was at work). I think the truck was probably around 26’ truck. The DC (which we had delivered the year before) was delivered on a full 53’ trailer. The driver of the 53’ truck came at 9 o’clock at night, when everyone in the neighborhood was home, so he had a hard time getting through the street. The other guy called ahead and my wife scared them into delivering it during the middle of the day and everything went smoothly.

View RockyTopScott's profile


1184 posts in 2896 days

#6 posted 04-22-2014 07:22 PM

The carrier, (UPS I think) called me a couple of days ahead of time and said they were looking at Google maps and asked what size truck I thought could get into my lower driveway.

I think they did send a 26’ truck that worked just fine for me, but my lower driveway is gravel and flat so no issues there. The UPS driver I had could not have been any nicer.

-- “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” ― Thomas Sowell

View SCOTSMAN's profile


5839 posts in 3003 days

#7 posted 04-22-2014 07:50 PM

If you have problems of this nature it is advisable to tell the delivery company beforehand and even pay a little extra. Or better still, offer the driver a few bucks to go beyond his normal call of duty. I often do this and have built up quite a rapport with them when they come to me. Believe me when I say , they do like money it has a strange effect upon them everyone so long as your not asking them to break the law of course LOL and has always been my preferred method.Alistair

-- excuse my typing as I have a form of parkinsons disease

View Woodbum's profile


714 posts in 2483 days

#8 posted 04-23-2014 05:49 PM

Like everyone said before…depends on the driver. They don’t come up your driveway for lack of skill in most cases, but for fear of cracking your driveway with the heavy truck. Most driveways are lucky if they are 4’ thick 3k psi concrete, with very little sub base prep. If you have a trailer, you can pick it up at the freight dock. I had several of my Griz stationary tools delivered to my business’ freight dock, and then loaded them on a liftgate pickup. I have also picked up at the griz whse in Springfield and muscled them in my garage by myself. $20 usually works wonders, but if the truck is large and heavy, I would reconsider having them on your driveway. Buy a couple of 4 wheel furniture dollies and set the tool on those right off of the truck’s lift gate and push it up to your shop if you have a paved driveway.. Once again for $20, the driver will probably help you.

-- "Now I'm just another old guy wearing funny clothes"

View PaulDoug's profile


1074 posts in 1121 days

#9 posted 04-23-2014 06:15 PM

I have found it is really up to the driver. I have also found that every truck that has delivered to me has had a lift gate, whether I ordered it or not. All the drivers I have dealt with have been very cooperative and helpful and done more than I thought they would. I may have just been lucky so far.

-- “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk

View RockyTopScott's profile


1184 posts in 2896 days

#10 posted 04-23-2014 06:40 PM

Could it be they simply feared the dog Paul?

-- “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” ― Thomas Sowell

View danofpaco's profile


118 posts in 1335 days

#11 posted 04-23-2014 06:51 PM

I have a long, somewhat steep driveway oriented to the road in such a way that the driver couldn’t have backed his trailer up even if he was willing to. I met him at the bottom of my driveway with a dolly that converts to roll flat and some ratchet straps. The driver simply looked at me and said, “It’d probably be easier for you if I just wheel it up to your garage with my pallet jack.” And he did.

-- Dan :: Minnesota

View Monte Pittman's profile

Monte Pittman

21522 posts in 1756 days

#12 posted 04-23-2014 06:53 PM

Worth every penny. Unloaded and set in shop in a couple minutes, with no help from me. I was impressed.

-- Mother Nature created it, I just assemble it.

View Elizabeth's profile


814 posts in 2561 days

#13 posted 04-23-2014 07:37 PM

I had three or four Grizzly deliveries when I was setting up shop. In all cases they stopped the truck in my road (I am at the end of a culdesac), liftgated the boxes down, had them on a wheeled pallet jack and towed them up to my shop, which is detached and set abck from the house but on the same driveway, so about 40-50 feet of slightly inclined driveway.

I never had any problems except for once, when the jointer was being delivered. I wasn’t there, it was my husband accepting delivery, but I gather the metal straps on one of the jointer boxes twisted when it was being offloaded from the pallet jack, and scraped some gouges in the epoxy coating on my shop floor. I wrote and complained and I think they ended up waiving the liftgate fee as compensation.

View endgrainy's profile


234 posts in 1306 days

#14 posted 04-23-2014 11:23 PM

I had a similar experience to Elizabeth. UPS freight stopped on my street, unloaded and used a pallet jack to take the crates down the driveway and into my garage. No problems or damage. Getting the 8” jointer down the steps into my basement shop was another story :)

-- Follow me on Instagram @endgrainy

View Whiskers's profile


389 posts in 1445 days

#15 posted 04-24-2014 02:20 AM

I only read a couple replies here, but here the straight dope. There is no single answer! It depends on what company delivers and the driver. UPS did mine and they refused to back their truck up my drive to my garage. Afraid they would crack the cement. I pointed out the cement was cracked to hell already but the driver would not budge cause he was afraid a auditor might be following and catch him violating policy. He had a pallet jack though and he was happy to use it and we were able to push my similar order up my long steep drive and into the garage. I’ve also heard horror stories about jerks that just dropped it at the curb and said so long sucker. I think that kind of rare though. For the most part delivery people want to leave you happy. Most will at least drop at the entrance of your garage, the UPS guy was a exception for me, but he made it right by getting my stuff up there and in the garage.

Corporate people are so stupid to make dumb arse rules like that.

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