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Forum topic by bonesbr549 posted 150 days ago 730 views 0 times favorited 11 replies Add to Favorites Watch
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bonesbr549

175 posts in 1703 days


150 days ago

Had my ICS 5hp for a few weeks now, and noticed the other day when I stopped the fence to make a rip cut, a small piece of the powder coat on the fence square tube had come off. The piece was about 1/8” wide and 3/16” long. I called to see if they had anything like touch-up paint or something. It two seconds for him to apologize for it not being perfect and a new tube is on it’s way. No questions like did you damage it installing it or something, nothing. Just sorry it was not perfect and the replacement 52” cut fence tube is on the way. So, my first experience with them was a big two thumbs up.


11 replies so far

View Monte Pittman's profile

Monte Pittman

13848 posts in 974 days


#1 posted 150 days ago

Always good to hear about GOOD customer service.

-- Mother Nature created it, I just assemble it. - It's not ability that we often lack, but the patience to use our ability

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RibsBrisket4me

1376 posts in 1141 days


#2 posted 150 days ago

I never would have even noticed that… Haha

-- http://www.PictureTrail.com/gid6255915

View Purrmaster's profile

Purrmaster

777 posts in 729 days


#3 posted 150 days ago

I’ve heard only good things about SawStop’s customer service.

View Shawn Masterson's profile

Shawn Masterson

1253 posts in 584 days


#4 posted 150 days ago

Aside from biased opinions, I have never read anything but but good thing about SS

View a1Jim's profile (online now)

a1Jim

112026 posts in 2213 days


#5 posted 149 days ago

Good customer service can make or break a company,thumbs up to Saw Stop.

-- http://artisticwoodstudio.com Custom furniture

View SWCPres's profile

SWCPres

29 posts in 165 days


#6 posted 149 days ago

Sometimes Customer Service makes the tool worth owning alone. Think of Craftsman with respect to mechanical tools some 10 or 20 years ago. There were only two or three brands worth owning: Craftsman, Blue Point and Snap-on. I liked being able to take something back for a replacement when I “used it heavily”.

-- Reinventing the "Wheel", one 800mg Ibuprofen at a time.....

View SCOTSMAN's profile

SCOTSMAN

5352 posts in 2221 days


#7 posted 149 days ago

I must say we don’t have sawstop here in Europe, so I have never seen one close enough for inspection.However I really like the big steel not flimsy plastic handwheels on it like some modern saws have. Also it looks as though it is quite robust overall from a few pics I have seen. Alistair

-- excuse my typing as I have a form of parkinsons disease

View paxorion's profile

paxorion

608 posts in 681 days


#8 posted 149 days ago

Good customer service without a doubt, and at the price of a SawStop ICS, this level of service would seem more like an expectation than a perk. Wonder if PCS units get the same treatment.

-- paxorion

View bonesbr549's profile

bonesbr549

175 posts in 1703 days


#9 posted 149 days ago

“Good customer service without a doubt, and at the price of a SawStop ICS, this level of service would seem more like an expectation than a perk. Wonder if PCS units get the same treatment.”

Same support group, so I’d say yes.

View GT350's profile

GT350

267 posts in 617 days


#10 posted 148 days ago

I have the PCS and I haven’t had to have anything replaced but before I purchased it I called there support line a few times with questions and I was very happy with the answers and response. When I purchased the saw I got the free mobile base and it said on the form, I think, it could take up to 30 days for that to arrive. I called the support dept. and explained that I didn’t want to assemble it without the mobile base. They asked me to email the form to them and the mobile base was sitting on my front porch the next day. You can’t ask for better service than that.
Mike

View oldnovice's profile

oldnovice

3718 posts in 2004 days


#11 posted 148 days ago

Good to hear that SS has good customer service, reminds me of the old Sears and Craftsman!
There are some companies that care about customer service and must understand that the after sale support is just as important as the sales itself!

-- "I never met a board I didn't like!"

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