radialarmsawrecall is down

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Forum topic by Tom posted 03-12-2014 06:07 AM 1071 views 0 times favorited 3 replies Add to Favorites Watch
View Tom's profile


185 posts in 1717 days

03-12-2014 06:07 AM

I don’t know if this is new news but the site seems to be down.

A couple months ago when I was looking around at possibly getting a radial arm saw of which there are tons of craftsman available used, upon looking through reviews I noticed many of these had a recall where you could get the safety components for free, I checked the site then and it was working, I did not pick a saw up then.

Recently I was offered a saw so I went to look to see if it was a saw under recall to find the site is down.

Just thought I would throw this heads up out there in case anyone was considering getting one of these saws expecting to get the safety additions to operate it in a more safe manner.

The site appears to be down, for good I don’t know and I don’t know if the recall had an expiry date.

-- --Tom - Saint Francis, WI

3 replies so far

View Loren's profile


10383 posts in 3645 days

#1 posted 03-12-2014 06:27 AM

That’s a hosting problem. It is very difficult to get through
on the phone, but I think Emerson/Sears is legally bound
to keep the recall open. I may have the number written
down somewhere as I have a couple of saws I want to
decommission myself. Do be prepared to spend at least
1 hour on hold. It was a lot easier to get through when
the recall was fresh, but now the phones are apparently
understaffed and they will not return your call if you
leave a message.

View MrUnix's profile (online now)


6706 posts in 2196 days

#2 posted 03-12-2014 06:37 AM

Check out this CPSC press release

At the top, in red: ”Note: Remedy has changed

Apparently, they changed the recall on February 19, 2014 and are no longer providing the replacement parts. They are now offering the $100 option only.


-- Brad in FL - In Dog I trust... everything else is questionable

View WhyMe's profile


1013 posts in 1558 days

#3 posted 03-12-2014 09:01 PM

Glad I got the replacement parts while they were available. The saw is worth more than the $100 you’d get to disable it.

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