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Forum topic by poopiekat posted 03-06-2014 06:41 PM 1522 views 1 time favorited 24 replies Add to Favorites Watch
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4384 posts in 3908 days

03-06-2014 06:41 PM

Topic tags/keywords: question

It can’t be called “Buyer’s Remorse” when the new truck you just bought has a problem and the dealership tells you to take a hike.
My truck, still under warranty, has a defective starter, or starter drive. When it’s cold, like 0 degrees F, the starter clashes with the flywheel/torque converter gear. It goes on for at most 3 or 4 seconds, mostly just one audible clank like as if you’ve absent-mindedly tried to start an already running motor. Key start or remote, same noise.

The dealer says he ‘can’t replicate’ the sound’, and refuses to remove the starter for inspection. Another dealership gave me the same runaround, stating that since it was warm, there was nothing they could do. A regional customer service rep followed this story for a few days, and she too recites the technicality of no replication= no service. I think a service department should at least pull the starter… (what, 3 bolts? 15 Minutes?) and inspect for damage, metal shavings…some evidence.

But, no.

This was supposed to be my long-term keeper, this big beautiful truck, but now I don’t want it.

Have you purchased a new full-size half-ton truck in the last year or two? Are you satisfied with what you got? Please tell me about your recent purchase….good or bad! Because this piece of dog doo is getting traded.
Thanks for any feedback!!

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

24 replies so far

View MT_Stringer's profile


3181 posts in 3405 days

#1 posted 03-06-2014 06:44 PM

I bought mine in 2009. 66,000+miles on it. Just hauled home 4 sheets of plywood for some cabinets.
Sorry about your luck.

-- Handcrafted by Mike Henderson - Channelview, Texas

View crank49's profile


4032 posts in 3145 days

#2 posted 03-06-2014 07:04 PM

What kind of truck is it?
My dad once had a problem with a vehicle and kept making phone calls till someone finally sent a new engine to his dealer to install. Letter from a lawyer didn’t hurt either.

View joeyinsouthaustin's profile


1294 posts in 2246 days

#3 posted 03-06-2014 07:07 PM

Use you phone to record a video next time it is happening, then tell the dealer, “now you don’t have to replicate it, here it is… now replace it!”

-- Who is John Galt?

View poopiekat's profile


4384 posts in 3908 days

#4 posted 03-06-2014 07:14 PM

Crank: It’s a Silverado. A new starter is probably cheaper than one billable hour from MY lawyer… Joey” I arrived at Dealership #2 with a video on my wife’s I-Pad. He refused to look at it. GM does not recognize any legitimacy of video. Amazing.
more amazing yet, I told the regional GM rep that I will take the truck to my local independent garage, and have him inspect/repair it. Her response? Don’t expect any kind of compensation from us, even if the parts are clearly defective!!!!!

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View JADobson's profile


1240 posts in 2285 days

#5 posted 03-06-2014 07:20 PM

Have you tried going past the dealerships. I’ve had some bad service at the local level fixed by contacting head offices and complaining there. If the dealership won’t honour the warranty go over their heads. Worth a shot anyway.

-- No craft is very far from the line beyond which is magic. -- Lord Dunsany — Instagram @grailwoodworks

View AnonymousRequest's profile


861 posts in 1723 days

#6 posted 03-06-2014 07:23 PM

I’d go speak with the general manager of the dealership, not the service manager. I bought a new Silverado in ‘08. Great truck, no problems at 80,000.

View firefighterontheside's profile


19243 posts in 2030 days

#7 posted 03-06-2014 07:27 PM

That is not surprising. I’ve taken a $650,000 ladder truck to the caterpillar service place for some trouble with the caterpillar engine. They can’t figure out what’s wrong with it. They basically said to drive it like we stole it and when it eventually breaks down completely, then they’ll know what’s wrong with it. Most service places these days just replace parts with out diagnosing what’s actually wrong. Eventually they’ll replace the right part.

It’s funny. You can tell them you’re gonna trade it in for a ford and they’ll say ok. They’d rather let you buy fords for the rest of your life than put some time into it and figure out what’s wrong and keep you as a customer.

For what it’s worth, I recommend ford over Chevy. Chevys always rust out.

-- Bill M. "People change, walnut doesn't" by Gene.

View Don W's profile

Don W

18989 posts in 2741 days

#8 posted 03-06-2014 07:28 PM

I have a new Silverado. I hope I have better luck! So far, my dealer has been decent. I used to use a more local guy, but Chevy pulled his dealership and he went out of business. I think my next one will be a Toyota. My only real complain was they told me I’d get the same gas mileage as the Colorado I traded in. unfortunately that’s not nearly true.

-- - Collecting is an investment in the past, and the future.

View Manitario's profile


2653 posts in 3057 days

#9 posted 03-06-2014 07:36 PM

Sorry about your Silverado; I have a 2010 Silverado which has been great; 75000km’s so far and nothing other than a resurfacing of the brake drums. However…I’ve had many issues with the GM dealership; I moved from Thunder Bay to Sault Ste. Marie a couple of years ago; the TBay GM was great, they’d really made me feel like they were interested, not just in me buying a vehicle, but in every interaction since. The GM dealer in the Soo is terrible; they act like it is a privilege for them to help me, many interactions with them have been a frustration. I am hesitant to ever buy another GM product just so that I won’t have to deal with the Soo dealer again. I’d try emailing/calling GM Canada and speaking with them directly; I was told in Thunder Bay that GM closely monitors their dealerships and if a dealer gets too much negative feedback they can get their license revoked. I don’t believe that would actually happen (if so, the Soo dealer would have gone under years ago) but may be worth a try, especially with a brand new truck.

-- Sometimes the creative process requires foul language. -- Charles Neil

View poopiekat's profile


4384 posts in 3908 days

#10 posted 03-06-2014 07:44 PM

JADobson: Well, I’ve sent a letter to the Corporate Canadian Customer Service reps, she’s in total unison with the dealers on the ‘No Replication=No Service” defense. Freddy: Yeah, I should run it by the General Manager, but they are all marching in lockstep against me. Yup, Bill M, threatening to buy Ford or Dodge brings out the best poker-faces ever. They couldn’t care less. Fords these days tend to chew up internal parts, differentials, transmissions, etc etc, so I’m hearing from Ford owners. Don: Yes, I hope you’re experience with a GM will be better than mine. I’m waiting for Leigh-Nielson to build a truck…
I swore off GMs a long time ago; my brand new ‘84 Cutlass Supreme was an unscheduled repair nightmare which self-destructed daily to the point where in 1987 I sold it off for $1000, and lucky to get that. Short memory, I guess.

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View crank49's profile


4032 posts in 3145 days

#11 posted 03-06-2014 08:32 PM

Well, I’m a big supporter of Fords, but they too have their problems.
But, I’m in a small town of 7500 people, and know the owner of the local dealership, and I get things fixed pretty easy.

Maybe you should try a dealer in a smaller town where folks depend on personal interaction and “word of mouth” carries more weight.

Or park it in front of their dealership entrance and leave it there on a very cold night. Then they will have to start it up and see the problem.

View Todd's profile


410 posts in 1850 days

#12 posted 03-06-2014 09:25 PM

I like my 2011 F150 but it’s only got 40K miles on it.

-- Todd, Huntsville, AL

View SCOTSMAN's profile


5849 posts in 3759 days

#13 posted 03-06-2014 09:52 PM

Well well brother your story sounds pretty shocking to me.I never suspected for a second that the USA car dealerships would treat their customers in this very shoddy way. Here in the UK the American idea’s we have always been told has always been that customers are treated like mini gods. What is going wrong with your companies when they take such a short sited view of customer realtionships ? Here in the UK we have a thing called the consumer protection act and it has officers and offices in almost every town under the heading citizens advice centres.I have used them in the past when I got such ttreatment from a company strangely enough it was about a car also. The big and small companies don’t like getting dealings with these people. Especially when they are as in your case blatantly in the wrong. A record is kept on their books for all to see, and companies don’t want to be recorded with them it is if they are found to be in the wrong very bad for business. Don’t American companies want return business or is that and good manners and treatment of their customers now a thing of the past?The citizens advice centres I speak of here have power to take these guys at no cost to yourself no matter how much it costs to court and when found guilty the companies have to pay all their legal costs also,I am sorry my friend to hear of your outrageous treatment and hope you can get it resolved in a fair manner. Your Scottish buddy .Alistair

-- excuse my typing as I have a form of parkinsons disease

View joeyinsouthaustin's profile


1294 posts in 2246 days

#14 posted 03-06-2014 10:22 PM

Next time you talk with them have them google buying new truck lumberjocks… Then let them know it ain’t the 90’s anymore. We would be happy to start a Yelp attack in our free time. If you phrase it right, and convince some on the site that it has something to do with stopping Saw Stop, you could probably get 150 emails in to the dealership in about 4 hours ;)

-- Who is John Galt?

View bbandu's profile


93 posts in 1718 days

#15 posted 03-06-2014 10:40 PM

I totally agree with JADobson about going around the dealership and going straight to the manufacture.

Recentally the A/C went out on my 2009 Dodge and after oding some researchon the internet I found out that there was a recall. I talked to my local dealer and they said that there was no such recall. Of course since it was on the internet you know it had to be true. I called Dodge and talked to them about the recall and they said that there was indeed a recall on the A/C motors. The only catch was that the recall had already been preformed on my truck but I was told to take it in and it the recalled part were found to be defective that they would fix it.

They did a inspection of the A/C found the parts defective and replaced at no cost to me.

Keep calling.

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