I’m trying to find replacement mortising chisels for my Platinum Series Tilting Head mortiser. I called and talked to a salesman at Laugna asking if my model number mortiser would accept the titling head mortiser chisels shown on line for a mortiser that looked like the one I have but I have but the one I have has a different model number http://www.lagunatools.com/mortisers/mortiser-platinumhct, I got about what I expected from the sales person at Laguna,first he said that was not there model number and then asked who I bought it from,of course I said Laguna then then he told me I hadn’t bought from them and after 3 tries finally found me in their system but with no record of my purchase,then he said I can buy them on line,I said I know but I need to know if it would fit my moriser he said does your mortiser look like the one on our web site,I said yes then he said it would fit (I think just to get rid of me) . I gave up and placed an order on line,thinking I could send them back if they did’t fit.This order was a week ago and I had not heard from them. I called and found out they were back ordered ,I said for how long? they said they didn’t know. I asked why they didn’t call or email me,no response,then they said they will check on it and getback to me,I’m not holding my breath. I would not even be looking for a replacement chisel if the drill part had not snaped off after using it the second time when mortising pine.
I have a long history of poor service, lies about thier products and problems with their machines after I got them with Laguna.I had hoped Laguna customer service had improved,so far no such luck.
Sorry for the rant.
My main reason for this post is to see if anyone has ordered replacement chisels for thier laguna platinum tilting head mortiser from a source other than Laguna. I’m looking for a 1/4” chisel (but will buy a whole set just to not to go through this again),it’s shank (the part that goes in the machine) is 3/4” in diameter and 1 3/8 in length .
I need this for a job I’m working on so I need to get it soon. Thanks for any help you can give.
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