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LOOKING FOR REPLACEMENT MORTISING CHISELS FOR MY LAGUNA MORTISER ,THE SAME OLD CUSTOMER SERVICE PROB

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Forum topic by a1Jim posted 03-05-2014 10:04 PM 991 views 0 times favorited 14 replies Add to Favorites Watch
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a1Jim

112520 posts in 2299 days


03-05-2014 10:04 PM

Topic tags/keywords: question

Hi everyone
I’m trying to find replacement mortising chisels for my Platinum Series Tilting Head mortiser. I called and talked to a salesman at Laugna asking if my model number mortiser would accept the titling head mortiser chisels shown on line for a mortiser that looked like the one I have but I have but the one I have has a different model number http://www.lagunatools.com/mortisers/mortiser-platinumhct, I got about what I expected from the sales person at Laguna,first he said that was not there model number and then asked who I bought it from,of course I said Laguna then then he told me I hadn’t bought from them and after 3 tries finally found me in their system but with no record of my purchase,then he said I can buy them on line,I said I know but I need to know if it would fit my moriser he said does your mortiser look like the one on our web site,I said yes then he said it would fit (I think just to get rid of me) . I gave up and placed an order on line,thinking I could send them back if they did’t fit.This order was a week ago and I had not heard from them. I called and found out they were back ordered ,I said for how long? they said they didn’t know. I asked why they didn’t call or email me,no response,then they said they will check on it and getback to me,I’m not holding my breath. I would not even be looking for a replacement chisel if the drill part had not snaped off after using it the second time when mortising pine.
I have a long history of poor service, lies about thier products and problems with their machines after I got them with Laguna.I had hoped Laguna customer service had improved,so far no such luck.
Sorry for the rant.
My main reason for this post is to see if anyone has ordered replacement chisels for thier laguna platinum tilting head mortiser from a source other than Laguna. I’m looking for a 1/4” chisel (but will buy a whole set just to not to go through this again),it’s shank (the part that goes in the machine) is 3/4” in diameter and 1 3/8 in length .
I need this for a job I’m working on so I need to get it soon. Thanks for any help you can give.

-- http://artisticwoodstudio.com Custom furniture


14 replies so far

View KnotWright's profile

KnotWright

247 posts in 2210 days


#1 posted 03-05-2014 10:19 PM

Howdy Jim,

What have you been drinking to order ANYTHING from Laguna Tools :-) I can’t tell, but if you could email or post of photo of the tooling, I think my Grizzly mortiser uses the a very similar set from what I could see from Laguna’s photos.

-- James

View madts's profile

madts

1287 posts in 1062 days


#2 posted 03-05-2014 10:24 PM

I have a Delta Mortiser. That thing has the worst bits I have ever seen. I have looked for better and I am considering Laguna for my next set.

-- Thor and Odin are still the greatest of Gods.

View Arminius's profile

Arminius

304 posts in 2525 days


#3 posted 03-05-2014 10:32 PM

Can your chuck not accept the more common 5/8” shanks? This set from Lee Valley is excellent, but only the larger sizes are 3/4” shanked.

View a1Jim's profile

a1Jim

112520 posts in 2299 days


#4 posted 03-05-2014 10:44 PM

Here’s a photo
It just takes the 3/4” it’s not adjustable. Thanks guys

-- http://artisticwoodstudio.com Custom furniture

View woodchuckerNJ's profile

woodchuckerNJ

892 posts in 356 days


#5 posted 03-05-2014 10:52 PM

So Jim, my Delta has a sleeve for smaller units. Consider McMaster carr, for bushings. You can just drill thru the bushing to get to the chisel. you’ll need a longer screw obviously. If you don’t see normal bushing in your size, consider oil lite bearings. Then you can use smaller sets of mortise chisels. I recently read someone on here found some japaneese mortise bits that they said were nice.

And my condolences for dealing with Laguna.

-- Jeff NJ

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woodchuckerNJ

892 posts in 356 days


#6 posted 03-05-2014 10:57 PM

I just looked at those bit, and it’s no wonder you broke them, they don’t eject chips until the top, so if it jams you are screwed. The other models eject much lower and quicker.

-- Jeff NJ

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a1Jim

112520 posts in 2299 days


#7 posted 03-05-2014 11:00 PM

James I wouldn’t have ordered from Lagua if I didn’t feel like there wasn’t another choice ,not drinking:)
Thanks Arminus and Jeff

-- http://artisticwoodstudio.com Custom furniture

View pintodeluxe's profile

pintodeluxe

3513 posts in 1535 days


#8 posted 03-05-2014 11:00 PM

Peachtree and Amazon have 3/4” shank mortising chisel bits. Harbor freight, and Rockler too. Just be sure you don’t order the 5/8” shank sets sold at Woodcraft, as they won’t fit your machine.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

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a1Jim

112520 posts in 2299 days


#9 posted 03-05-2014 11:07 PM

Yea Jeff
More low end quality for high bucks from Lagnua

Thanks Willie I look again perhaps I missed the 3/4 shank at Amazon.

-- http://artisticwoodstudio.com Custom furniture

View kiefer's profile

kiefer

3287 posts in 1389 days


#10 posted 03-06-2014 01:13 AM

Hi JIM
Take a look in the CMT USA catalog they list mortising chisels with 3/4” shank but don’t give the length .
You can download the catalog or call them or a dealer in your area I am sure they will give you all the info .
CMT is generally good quality .

-- Kiefer 松

View Karson's profile

Karson

34902 posts in 3122 days


#11 posted 03-06-2014 01:26 AM

Jim Grizzly

1/4” 3/4 shank.

They are made in Japan and identified as their premium chisels.

Or a set of 4

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

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a1Jim

112520 posts in 2299 days


#12 posted 03-06-2014 05:34 AM

Thanks Kiefer and Karson I’ll check them both out.

-- http://artisticwoodstudio.com Custom furniture

View runswithscissors's profile

runswithscissors

1162 posts in 747 days


#13 posted 03-06-2014 08:08 AM

Grizzly also has individual chisels as well as sets with 3/4” shanks.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

View a1Jim's profile

a1Jim

112520 posts in 2299 days


#14 posted 03-06-2014 05:19 PM

Thanks everyone
I decided to give grizzly a try.
I really appreciate your help.

-- http://artisticwoodstudio.com Custom furniture

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