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Grizzly; a break up letter

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Forum topic by david_larch posted 210 days ago 1431 views 0 times favorited 29 replies Add to Favorites Watch
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david_larch

97 posts in 937 days


210 days ago

Dear Grizzly,

Welcome to dumpsville. Population: you. We had great times when I bought my table saw. I had incredible luck, looking back at it now. A machine that worked. Since then, I have had a G0452 jointer which was to terrible I wouldn’t even sell it on Craigslist. Like a complete Rube I was foolish enough to replace it with a G0490 parallelogram jointer. I thought, that will put our relationship back on tract…just a little fresh heat is all we need. Nope. First the machine arrives with busted table guts. After 3 weeks of speaking with every single department within Grizzly you were nice enough to try and pull a fast one – sending replacement parts instead of replacement tables so that I could spend several more hours working on a machine instead of working on wood. Not gonna cut it. So with another 2 week communication delay I was fortunate enough to finally get new tables. Well, this love story doesn’t end there…the newest problems include a belt that won’t stay on and set screws on the motor pulley that look like they were installed with an impact driver, in the dark, by someone who hated the motor.

So, after another full day of working on a machine and no prospect of being able to actually utilize the tool I purchased for the weekend of wood I had planned I must bid you adieu (even though your east coast biased customer service hours are super helpful to us on the west coast). We are no longer a we. You get no more money. You get no more positive reviews and referrals. Every opportunity that I have to steer someone to another manufacturer I will approach with zeal. In short; jam it.

-- www.alibiwoodworks.com


29 replies so far

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Joseph Jossem

374 posts in 903 days


#1 posted 210 days ago

thats hilarious!

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dawsonbob

381 posts in 390 days


#2 posted 210 days ago

It’s not really healthy to hold it in like that, David. Don’t keep it bottled up inside; let it out. Tell ‘em how you really feel.

-- Mistakes are what pave the road to perfection

View Brady's profile

Brady

5 posts in 214 days


#3 posted 210 days ago

I guess that helps me with my decision about what table saw to replace my old Craftsman with. I’ve always been curious about Grizzly. I’ll let it stay curiosity.

-- Brady, Texas, http://www.MonicaCharlesDesigns.com

View Mark E.'s profile

Mark E.

376 posts in 2377 days


#4 posted 210 days ago

Wow. One bad review really can ruin a whole company.

My experience has been completely the opposite. I had a G1023Z cabinet saw for ~10 years. It was a joy to use and never gave me a bit of trouble.

I have since upgraded to a G0623X sliding table saw. Another excellent piece of equipment. Couldn’t be happier.

So much so that I decided to also move up from my old C-Frame 14” bandsaw to a 19” G0514X2B. Again, no problems, no complaints.

So, once more unto the breach. I replaced my Ridgid R4330 13” planer with a G0453PX spiral cutterhead 15” planer. This was the first machine made in China, the other two from Taiwan. With this machine I had some difficulties that required Grizzly support. They were very cooperative and helpful. They sent replacement parts for everything that I had problems with. I did have to install the parts myself, but I didn’t expect that they would send someone out to do it for me. They made the offer to take the machine back and replace it with another, but I did not fell like that was needed. I was able to get everything installed and the machine has worked flawlessly since.

Just thought I would post this here to provide another perspective.

-- Mark

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mporter

227 posts in 1212 days


#5 posted 210 days ago

Totally agree with mark, I have has great luck with grizzly. I own 4 of their machines and haven’t had a problem yet. I think they are good machines at a great price.

With enough time you can find bad reviews of any brand on the internet-festool, powermatic, delta, grizzly, you name it.

View madts's profile

madts

1251 posts in 974 days


#6 posted 210 days ago

mporter. You might have 4 Grizzlys but they seem not to put out any dust. Before you post on tools please show some work , so that we know where you are coming from.

-- Thor and Odin are still the greatest of Gods.

View Cory's profile

Cory

723 posts in 2054 days


#7 posted 210 days ago

First and foremost, I recognize the dumpsville comment and I love it. I follow Mr. Roto closely.

Secondly, I’m sorry you had a bad experience with Grizzly. I guess I’ve been lucky with my limited purchases. I’ve never had the first issue. I was actually just thinking about buying the jointer/planer combo that Matthew reviewed today.

Hopefully you’‘ll get some positive resolution to your issues.

-- The secret to getting ahead is getting started.

View david_larch's profile

david_larch

97 posts in 937 days


#8 posted 210 days ago

Mark,
I did have to install the parts myself, but I didn’t expect that they would send someone out to do it for me.

all snark aside, what I wanted is what any customer would want. I do not feel dropping bank on a machine entitles me to tear down and rebuild. If they come to other customers in working order, that is all I was asking for. I’m actually glad you like your machines. I love my table saw, but with the volume the bear moves, a few are going to go out in good working order.

-- www.alibiwoodworks.com

View JAAune's profile

JAAune

776 posts in 951 days


#9 posted 210 days ago

I’ve generally found Grizzly to be worth exactly what they cost. No more and no less.

One 15” planer made by them provided perfect service for years. Other than that, their other tools I used required minor tweaks or fixes (contractor saw and spindle sander). Once fixed up they worked fine but it was a minor hassle.

I’ll still consider purchasing their machines if I want something inexpensive that won’t see daily use. For my primary tools I would go with a different company.

-- See my work at http://remmertstudios.com and http://altaredesign.com

View Monte Pittman's profile

Monte Pittman

13830 posts in 972 days


#10 posted 210 days ago

I have always had exceptional luck with Grizzly. Always disappointed to hear problems with customer service.

-- Mother Nature created it, I just assemble it. - It's not ability that we often lack, but the patience to use our ability

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5020 posts in 1943 days


#11 posted 210 days ago

I had a Grizzly cabinet saw for over 7 years that got plenty of use and never had a problemo. Only reason I sold it was because I bought a SawStop. I also have a Grizzly 15’ planer and it is a workhorse and I plan on keeping it until the SawStop planer comes out.
Got my SawStop hammer today….

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View mporter's profile

mporter

227 posts in 1212 days


#12 posted 210 days ago

madts, how would posting a project let you “know where I am coming from”. get a life. I find it hilarious you and your budy old novice think that I am not a woodworker. I will post where ever I like, thanks

View darthford's profile

darthford

532 posts in 558 days


#13 posted 210 days ago

Your problem won’t go away by switching manufacturers. I tell them how its going to be not the other way around its not a negotiation. All you had to do is ‘tell them’ to come pick up their junk machine, replace it promptly or issue a refund. They can pay their people to fix it on their dime.

More realty…you CAN pay $1,000 more than you paid and still get a crap machine from another manufacturer.

^^^ tough love

View david_larch's profile

david_larch

97 posts in 937 days


#14 posted 210 days ago

All mid-interpretation aside, I’m not willing to let poor craftsmanship and worse customer service slide. I know lots of people like to “defend” a manufacturer as a knee jerk to justify a purchase after the fact. Lots of people also like to pop off if the mail man happens to fart on the way to their mailbox.

Point being; lots of people have a good experience with Grizz. That’s great. This is how they get better. You’re only as strong as your weakest link. I was patient and professional for an appropriate amount of time. I guarantee any other serious woodworker would be in the same place as me right now.

For instance: when I asked Jessica why there was a several week delay with poor communication, the answer was “we’ve been very busy lately”. That’s great. You know who isn’t busy woodworking? If you are too busy, staff up, man up or figure it out.

-- www.alibiwoodworks.com

View Biff's profile

Biff

126 posts in 648 days


#15 posted 210 days ago

How many times would I buy a piss-poor product from a company? Only once.

Only Grizzly tool I have had experience with is a 20 year old planer. I called their tech support and although it was no longer a catalog item they sent me a repair guide PDF and walked me through adjustment on the phone. YRMV.

Seems like Grizzly bridges the gap between Harbor Freight and Jet/Delta/etc. Used to be that gap was filled by Sears, who is welcome to kiss my….

-- Interested in Oregon property? Visit me at http://www.willamettepropertiesgroup.com

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