Grr-Ripper support

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Forum topic by Garry posted 01-24-2014 08:28 PM 1096 views 0 times favorited 5 replies Add to Favorites Watch
View Garry's profile


103 posts in 1685 days

01-24-2014 08:28 PM

Topic tags/keywords: tablesaw router microjig grr-ripper

I just wanted to offer a quick note of appreciation for support from MicroJig. One of the plastic knobs on my Grr-ripper cracked so that it slipped on the thumbscrew and was difficult to tighten. Naturally I let it go for a while and grumbled under my breath each time I tried to use it.

Finally I got around to sending an message on the contact form from the MicroJig website. The next day I had a very pleasant email and a promise to send the part out asap. The message offered appreciation for me as a customer, thanks for reporting the problem, an apology that this happened, hope that I hadn’t lost confidence in their brand, and a promise to continue to innovate and develop products with a high standard of quality.

A few days later, the replacement thumbscrew arrived. You can’t ask for any more than that. And they certainly have earned some loyalty from this customer. I think I’ll take a look at some of their other products.

-- Garry, North Carolina woodworker and engineer - The journey you're preparing for has already begun.

5 replies so far

View Handtooler's profile


1545 posts in 2102 days

#1 posted 01-24-2014 09:36 PM

Many thanks for this knowledge and I’m certain that your kind remarks will cause others of us to purchase from them. Their GRRR-iper is currently on my wish list.

-- Russell Pitner Hixson, TN 37343

View Garry's profile


103 posts in 1685 days

#2 posted 01-24-2014 09:57 PM

The Grr-ripper (what a name) is the push tool I use most often.

-- Garry, North Carolina woodworker and engineer - The journey you're preparing for has already begun.

View Ingjr's profile


144 posts in 2986 days

#3 posted 01-24-2014 11:18 PM

I was just researching the Grr-ripper and ran across this post. I think I’ll put my order in now. Thanks for the post.

-- The older I get the faster I was.

View Redoak49's profile


3202 posts in 1958 days

#4 posted 01-25-2014 01:17 AM

I just got one and am very happy with it. I had surgery on my right hand and needed something to help me on the table saw. The Grr-ripper has worked out extremely well. I am glad to hear that their customer service is top notch.

View Roger's profile


20923 posts in 2774 days

#5 posted 01-27-2014 12:32 AM

Always nice to hear of gr8 customer service. Thnx for sharing your experience.

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed.

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