|Forum topic by Garry||posted 01-24-2014 08:28 PM||909 views||0 times favorited||5 replies|
01-24-2014 08:28 PM
I just wanted to offer a quick note of appreciation for support from MicroJig. One of the plastic knobs on my Grr-ripper cracked so that it slipped on the thumbscrew and was difficult to tighten. Naturally I let it go for a while and grumbled under my breath each time I tried to use it.
Finally I got around to sending an message on the contact form from the MicroJig website. The next day I had a very pleasant email and a promise to send the part out asap. The message offered appreciation for me as a customer, thanks for reporting the problem, an apology that this happened, hope that I hadn’t lost confidence in their brand, and a promise to continue to innovate and develop products with a high standard of quality.
A few days later, the replacement thumbscrew arrived. You can’t ask for any more than that. And they certainly have earned some loyalty from this customer. I think I’ll take a look at some of their other products.
-- Garry, North Carolina woodworker and engineer - The journey you're preparing for has already begun.