LumberJocks

Grr-Ripper support

  • Advertise with us

« back to Safety in the Woodworking Shop forum

Forum topic by Garry posted 01-24-2014 08:28 PM 894 views 0 times favorited 5 replies Add to Favorites Watch
View Garry's profile

Garry

102 posts in 1183 days


01-24-2014 08:28 PM

Topic tags/keywords: tablesaw router microjig grr-ripper

I just wanted to offer a quick note of appreciation for support from MicroJig. One of the plastic knobs on my Grr-ripper cracked so that it slipped on the thumbscrew and was difficult to tighten. Naturally I let it go for a while and grumbled under my breath each time I tried to use it.

Finally I got around to sending an message on the contact form from the MicroJig website. The next day I had a very pleasant email and a promise to send the part out asap. The message offered appreciation for me as a customer, thanks for reporting the problem, an apology that this happened, hope that I hadn’t lost confidence in their brand, and a promise to continue to innovate and develop products with a high standard of quality.

A few days later, the replacement thumbscrew arrived. You can’t ask for any more than that. And they certainly have earned some loyalty from this customer. I think I’ll take a look at some of their other products.

-- Garry, North Carolina woodworker and engineer - The journey you're preparing for has already begun.


5 replies so far

View Handtooler's profile

Handtooler

1375 posts in 1599 days


#1 posted 01-24-2014 09:36 PM

Many thanks for this knowledge and I’m certain that your kind remarks will cause others of us to purchase from them. Their GRRR-iper is currently on my wish list.

-- Russell Pitner Hixson, TN 37343 bassboy40@outlook.com

View Garry's profile

Garry

102 posts in 1183 days


#2 posted 01-24-2014 09:57 PM

The Grr-ripper (what a name) is the push tool I use most often.

-- Garry, North Carolina woodworker and engineer - The journey you're preparing for has already begun.

View Ingjr's profile

Ingjr

144 posts in 2484 days


#3 posted 01-24-2014 11:18 PM

I was just researching the Grr-ripper and ran across this post. I think I’ll put my order in now. Thanks for the post.

-- The older I get the faster I was.

View Redoak49's profile

Redoak49

1964 posts in 1456 days


#4 posted 01-25-2014 01:17 AM

I just got one and am very happy with it. I had surgery on my right hand and needed something to help me on the table saw. The Grr-ripper has worked out extremely well. I am glad to hear that their customer service is top notch.

View Roger's profile

Roger

19886 posts in 2271 days


#5 posted 01-27-2014 12:32 AM

Always nice to hear of gr8 customer service. Thnx for sharing your experience.

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. Kentuk55@yahoo.com

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com