I’m not one to whine about companies, but Beaver Tools provided me with a bad enough experience that I thought it was worth sharing.
I started off with the black friday 50% off jet clamp sale. The timeline is as follows:
I purchased 6-24”, 4-31” and 4-40” I am happy at this time.
I email inquiring about my order, I haven’t heard anything yet. They say they are out of stock and are on backorder. I question why, this day in age, an internet company can’t keep an accurate inventory of their stock so customers can know if the item they want is actually in stock. A mass email goes out to all the clamp customers saying they are backordered and customers can either keep the order open, get their money back (which was immediately charged), or cancel the order.
At this point I think the timing is a bit coincidental that they are saying this after the sale has ended, and if you cancel, you are not going to find them at that price elsewhere. I choose to keep my order open, with the generous gift of a free tape measure, likely their cost of $1. In the email it stated,
“we will have some clamps to ship out in the next few weeks, but we are completely out right now. As they arrive we will send them out immediately, even if it means that we incur the cost of multiple shipments.”
Side note: A coworker orders some off Amazon on Monday 12/2 and gets them on Thursday 12/5.
Another email goes out saying they received the 31”. I think, great at least they will send those out, that is what they said. The rest are suppose to arrive the following week.
I have received nothing. I again inquire and am told the will arrive the next week. At this point I am quite frustrated. First they were dishonest about their inventory and questionable timing about when they informed customer about this, then multiple dates passed when they said they would arrive. Throughout this process they barely mentioned an apology. They mostly blamed the problem on Jet.
I email them and tell them if they don’t ship by the end of the week, I want double my money back, so I can buy them at the now regular price. Coincidentally they say the will ship that day.
I receive the clamps, without their free gracious tape measure, icing on the cake. There are some issues with some of the clamps, they didn’t slide well compared to the others. I contact Beaver and the immediately defer to Jet, they said they would follow up but never did. I call Jet and three days later I get replacements, no problem, perfect customer service from Jet.
These days online companies should have two main goals: trust and customer service. I lost all my trust in Beaver Tools and they have poor customer service. Maybe I am being to nit picky, but I can’t in good conscience ever recommend Beaver Tools.