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Worksharp Customer Service Experience

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Forum topic by Cory posted 01-21-2014 04:30 PM 616 views 0 times favorited 10 replies Add to Favorites Watch
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Cory

724 posts in 2170 days


01-21-2014 04:30 PM

I don’t usually post this kind of stuff, but my experience was so great that I feel like I owe it Darex/Worksharp to talk about it.

Back story: My WS3000 was about 2 years old. One day I turned it on to sharpen a chisel and it popped the GFI on the outlet. It kept doing the same thing over and over. I took the machine apart and couldn’t tell what was going on so I contacted Darex.

During an on-line chat with Harmony, she took some information and gave suggestions on fixing the issue. None of them worked, so she instructed me to cut the power cord and send it in. They would know if it was a Worksharp cord and would go from there. I did as instructed, but a few days later I worried that I might have gotten hacked and someone was just messing with me. About a week later, right as I was freaking out that I had been hacked, a large box shows up at my house with a brand new WS3000. Not refurbished, not just the machine, but a whole new sharpener, wheels, sandpaper, etc.

I’ve been a fan of the Worksharp for a while because it’s easy and quick and doesn’t take up a bunch of space. After this experience, I’ll be a customer for life.

Thanks, Worksharp!

Cory

-- The secret to getting ahead is getting started.


10 replies so far

View Rob Drown's profile

Rob Drown

728 posts in 2583 days


#1 posted 01-21-2014 04:48 PM

Wow. Excellent service!! Good for you and good for WorkSharp!!

-- The expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools. Confucius, 经过艰苦的努力的梦想可以成真

View richardwootton's profile

richardwootton

1471 posts in 706 days


#2 posted 01-21-2014 05:30 PM

That’s awesome! I’ve been wanting a WS3000 for a while now because I’m getting pretty tired of the sandpaper method, and hearing this makes me feel better about my decision. Now I just need to come up some extra cash.

-- Richard, Hot Springs, Ar -- Galoot In Training

View JL7's profile

JL7

7482 posts in 1716 days


#3 posted 01-21-2014 08:29 PM

Cory,

Have to agree there. I got the WS3000 and there was a problem with it. Talked to Harmony on the phone, and a few days later, a brand new unit arrived. She told me to keep all the accessories from both, and ship the broken one back on their nickel. Great!

-- Jeff - I have not failed. I've just found 10,002 ways that won't work.

View spcbike's profile

spcbike

25 posts in 724 days


#4 posted 01-21-2014 11:25 PM

I also had a great experience with there customer service that was similar to JL7’s.

View Lenny's profile

Lenny

1298 posts in 2278 days


#5 posted 01-21-2014 11:31 PM

Nice of you to post this positive feedback. I too own a WS3000 and have been completely satisfied with its performance and the results I get.

-- On the eighth day God was back in His woodworking shop! Lenny, East Providence, RI

View Cajunrotor's profile

Cajunrotor

27 posts in 1078 days


#6 posted 01-21-2014 11:43 PM

This is really good feedback on an outfit that produces a good products. While I don’t own a Worksharp 3000, I do have one of the knife sharpers and I’m completely satisfied with it. But it’s good to know that should I have an issue that I, too, might expect above average customer service and product support. Thanks for posting your feedback, Cory.

-- Earl

View Roger's profile

Roger

15333 posts in 1554 days


#7 posted 01-21-2014 11:59 PM

Makes me happy happy happy to hear stories like this. Now go sharpen something, Cory. LOL

-- Roger from KY. Work/Play/Travel Safe. Kentuk55@bellsouth.net

View Fish22's profile

Fish22

64 posts in 1864 days


#8 posted 01-22-2014 01:28 AM

Maybe I should contact them about mine. I do like the worksharp but when I turn mine on I usually need to touch the wheel with my finger to get it moving. Glad to know they have good service.

-- Bryan, South River, NJ

View bigblockyeti's profile

bigblockyeti

1812 posts in 471 days


#9 posted 01-22-2014 01:34 AM

Did they indicate what might have been wrong? I’m in the market for possibly one of these or something similar. It’s great to know they have good customer service, it’s even better to never need it.

View a1Jim's profile

a1Jim

112932 posts in 2328 days


#10 posted 01-22-2014 01:39 AM

Now that’s great customer service.

-- http://artisticwoodstudio.com Custom furniture

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