|Forum topic by Cory||posted 01-21-2014 04:30 PM||833 views||0 times favorited||10 replies|
01-21-2014 04:30 PM
I don’t usually post this kind of stuff, but my experience was so great that I feel like I owe it Darex/Worksharp to talk about it.
Back story: My WS3000 was about 2 years old. One day I turned it on to sharpen a chisel and it popped the GFI on the outlet. It kept doing the same thing over and over. I took the machine apart and couldn’t tell what was going on so I contacted Darex.
During an on-line chat with Harmony, she took some information and gave suggestions on fixing the issue. None of them worked, so she instructed me to cut the power cord and send it in. They would know if it was a Worksharp cord and would go from there. I did as instructed, but a few days later I worried that I might have gotten hacked and someone was just messing with me. About a week later, right as I was freaking out that I had been hacked, a large box shows up at my house with a brand new WS3000. Not refurbished, not just the machine, but a whole new sharpener, wheels, sandpaper, etc.
I’ve been a fan of the Worksharp for a while because it’s easy and quick and doesn’t take up a bunch of space. After this experience, I’ll be a customer for life.
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