|Forum topic by Tom148||posted 01-10-2014 03:40 AM||1506 views||0 times favorited||11 replies|
01-10-2014 03:40 AM
I’ve been researching a new table saw. The usual, contractor, hybrid, cabinet etc. I really wanted the SawStop blade safety and after working with the SawStop contractor model I decided it would work quite well for me and be a huge upgrade from the 30 year old craftsman contractor unit I’ve had. It has served me well and I kept it tuned but it was no joy to use.
So I priced them on line and they were $200 to $300 more than the local prices. So off to Woodcraft I went. A bit of a trip but I figured they would have the stock and they did. I was not happy with the standard fence and wanted to upgrade. The standard fence on the cabinet saw was a solid upgrade and seemed like it was almost as good as the T-glide. It has a very similar mechanism and robust rails.
So I say: can I get the premium fence? The Woodcraft manager said no, it won’t fit and can’t be done per SawStop. You have to get the T-glide for an additional $300. Really, are you sure. absolutely, Let me think about it.
I then went to a local power tool company. Hi I’d like to get a SawStop. OK, we can help you with that, which one? The contractor model. OK, but you should get the premium fence, it’s much better and only cost a couple of dollars more. How much? $30. OK, let’s do it. 5 mins later, meet me out back, 2 mins later I’m on the road. As I left I asked if my cast wings from my craftsman would work on the SawStop? He said if there 27 inches it should be fine. He was right, the holes line up exactly.
Why is it that when I encounter competent customer service these days I’m surprised? Woodcraft, not so much! Local tool company, definitely! So I’m reminded why buying local has value. These guys earned my business from here on with honest and fair treatment.
Now I get to set up my new saw and make stuff! This should be fun and the added safety of a riving knife and blade sensor will be a welcome addition. I did have a kickback on my old saw the other day and put a missile right through a new can of bondo that was on my bench. I was standing to the side and using a push stick but without a riving knife it happened. Fortunately no injury and minor damage (although the can of bondo might not agree) but it put me over the edge and I figured get the SawStop while I’m at it.