|Forum topic by BoardSMITH||posted 01-08-2014 03:43 PM||597 views||0 times favorited||2 replies|
01-08-2014 03:43 PM
I try to be fair and it was pointed out to me I should consider starting a new thread about what they did right.
After the fiasco with a 20” sander two weeks ago, I posted about the poor service I received from Woodworkers Supply’s Woodtek expert which caused me to return the sander. The motor had major problems, ran away in forward and wouldn’t move in reverse humming loudly. I emailed the owner and was surprised to get a response from him and the store Operations manager.
I sent another email to Mr Wirth this morning and told him I appreciated the help he provided and most of all the attention I received from their Operations Manager, Tim Page and the Store Manager Benny Carroll. Tim kept me informed of what they were doing as they checked out the returned sander, Benny switched motors after the motor on the sander I returned went up in smoke. Tim called me and asked if I was still interested, I stated yes since I wanted to purchase as local as I could, so we discussed price and his offer was more than fair and better than I had hoped for. Tim gave me credit for the trips and hassle and the sander is now in my van waiting to be removed and placed where it will live and work.
All in all, Tim and Benny did a terrific job changing a bad experience into one that is positive and I told Mr Wirth just that.
-- David www.TheBoardSMITH.com