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Forum topic by TheDane posted 01-06-2014 03:34 PM 2283 views 0 times favorited 15 replies Add to Favorites Watch
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TheDane

4997 posts in 3130 days


01-06-2014 03:34 PM

Topic tags/keywords: tip mcfeelys

If anybody has any pending orders with McFeely’s, you may be waiting for an order that will never arrive.

I have been a McFeely’s customer for years and have always been happy with the products I bought from them and the customer service they provided.

I placed an online order December 29. 2013 and got the customary email response (”You will receive another email once your order has been processed.”) Ordinarily, the followup email hits my inbox within a day or so.

Since we were coming up on a holiday, I didn’t think much of it when I didn’t hear from them for a few days. Over the weekend, I sent an inquiry to the CS email address I have used for them and it bounced back as undeliverable … never a good sign.

Today (January 6, 2014), I called their 800-number and was told my order had been lost. The CS agent told me the company had moved from Wisconsin to Ohio and online orders placed before December 28 had been lost (strange since I ordered December 29!). She also told me that they had lost all customer contact information, which explains why my login on their website quit working).

So, if you have an order pending with McFeely’s, give them a call (800-443-7937).

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"


15 replies so far

View b2rtch's profile

b2rtch

4823 posts in 2516 days


#1 posted 01-06-2014 03:44 PM

Nice !!!!!!!!!!!!!!!
Someone did a real good job

-- Bert

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JustJoe

1554 posts in 1506 days


#2 posted 01-06-2014 03:49 PM

That is very strange. I don’t know why I always thought they were based in Canada. Maybe it’s because they always send me those catalogs with the square-drive screws on the cover. Well hopefully they fix the problem quick. It does raise a couple of questions in my mind though:

1. Shouldn’t they post a big announcement on their website explaining the issue so anyone else waiting can get a heads up? (I’m guessing that not every single McFeely customer is also a Lumberjocks member).

2. Who in their right mind moves from Wisconsin to Ohio? Ohio??

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

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TheDane

4997 posts in 3130 days


#3 posted 01-06-2014 03:57 PM

Sometime after I ordered, their website was updated to say they are ‘updating’ their website and ‘undergoing maintenance’. Nothing about past orders being lost or anything like that.

I suspect they were sold to some outfit headquartered in Ohio. Total ineptness.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View RockyTopScott's profile

RockyTopScott

1184 posts in 2946 days


#4 posted 01-06-2014 04:00 PM

It seems McFeeleys hired the same firm that built Heathcare.gov to handle their I.T. transition during the move.

They should be back online in June 14.

-- “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” ― Thomas Sowell

View b2rtch's profile

b2rtch

4823 posts in 2516 days


#5 posted 01-06-2014 04:01 PM

McFeely’s is a part of Grainger, the most expensive place to shop anywhere.

-- Bert

View Fred Hargis's profile

Fred Hargis

3950 posts in 1961 days


#6 posted 01-06-2014 04:08 PM

“McFeely’s is a part of Grainger, the most expensive place to shop anywhere.”

Yeah, I’m afraid we woodworker’s lost out when Grainger’s bought them.

-- Our village hasn't lost it's idiot, he was elected to congress.

View TheDane's profile

TheDane

4997 posts in 3130 days


#7 posted 01-06-2014 04:11 PM

Bert—One of the principle reasons I have done business with McFeely’s was their Wisconsin location and their shipping rates. They only charge $1 in CONUS and in most cases Wisconsin customers would receive their orders in one or two days. Looks like those days are over.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Gene Howe's profile

Gene Howe

8263 posts in 2896 days


#8 posted 01-06-2014 04:30 PM

Gerry, I’ve only ordered from them twice. I’m in AZ and IIRC, I got my orders within 3 days.
Did graingers just buy them or were they always a part of Graingers?
Graingers may be expensive but, I’ve often found specific motors and parts there that I couldn’t find elsewhere.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View b2rtch's profile

b2rtch

4823 posts in 2516 days


#9 posted 01-06-2014 04:49 PM

“Graingers may be expensive but, I’ve often found specific motors and parts there that I couldn’t find elsewhere.”
This what makes Grainger’s strength but I avoid buying at Grainger.

http://pressroom.grainger.com/phoenix.zhtml?c=194987&p=irol-newsArticle&ID=1094863&highlight=

CHICAGO, June 1 /PRNewswire-FirstCall/—Grainger, a leading North American industrial distributor, today announced its Lab Safety Supply (LSS) subsidiary has acquired substantially all of the assets of McFeely’s Square Drive Screws of Lynchburg, Virginia. McFeely’s is a business-to-business direct marketer of specialty fasteners, hardware and tools for the professional woodworking industry. Grainger expects the acquisition to be accretive within a year. Terms of the agreement were not disclosed.

-- Bert

View helluvawreck's profile

helluvawreck

23214 posts in 2334 days


#10 posted 01-06-2014 05:08 PM

Wow! They must have had a poor moving plan. Digital information takes up little room and is easily backed up. Sounds like someone botched things up big time.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

View b2rtch's profile

b2rtch

4823 posts in 2516 days


#11 posted 01-06-2014 05:13 PM

My last shipment arrived in less than 24 hours!
I was amazed.

-- Bert

View TheDane's profile

TheDane

4997 posts in 3130 days


#12 posted 01-06-2014 07:07 PM

In the past, if I would order before Noon I would usually get the stuff I ordered the next day. Not bad for $1!

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View redryder's profile

redryder

2394 posts in 2569 days


#13 posted 01-06-2014 07:35 PM

If you believe any company can ship you anything for a $1 or offer free shipping, I have a bridge to sell you.

I have ordered from McFeelys a few times because I like thier catalog and products but a little comparison pricing will tell you that McFeelys is no bargain….....................

-- mike...............

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TheDane

4997 posts in 3130 days


#14 posted 01-06-2014 09:29 PM

Mike … It depends. I buy CrystaLac from them at $25.80 a quart … other places sell it for north of $28 a quart plus shipping of $6 to $9.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Joe Lyddon's profile

Joe Lyddon

9451 posts in 3520 days


#15 posted 01-07-2014 04:16 PM

Thanks for the Heads UP!

Hope they fix their problems before they LOSE any more money!

-- Have Fun! Joe Lyddon - Alta Loma, CA USA - Home: http://www.WoodworkStuff.net ... My Small Gallery: http://www.ncwoodworker.net/pp/showgallery.php?ppuser=1389&cat=500"

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