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10" Professional Cabinet SawStop just fell apart.

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Forum topic by Grampa_Doodie posted 12-15-2013 10:12 PM 2395 views 2 times favorited 58 replies Add to Favorites Watch
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Grampa_Doodie

148 posts in 954 days


12-15-2013 10:12 PM

Greetings Lumberjocks,

I just had something happen in my wood shop that doesn’t make me very happy, so I thought I’d see if this has happened to any other SawStop owners.

While adjusting the tilt angle from 0 degrees to 45, it appears that the “tilt control shaft collar” (part #90) decided to take a swan dive into the bottom of my saw’s cabinet.

The tilt handle and shaft have now slid outside of the right side of the saw’s cabinet by about 6-8 inches. The entire tilt cranking assembly is no longer attached to the internal assembly. This action caused the internal assembly under the table’s top to swing free, obviously rendering the saw totally useless.

I’ve emailed SawStop’s customer support, and will hopefully receive a reply early this week. It’s still under warranty, but shipping the product back to SawStop is obviously not an option.

Just thought I’d ask to see if anyone else has had this happen to their SawStop, and if so, were you able to align things properly to get the saw back into working condition? To me if appears that this will not be a very simple task.

Thanks in advance, Dale.

-- If at first you don't succeed...DO NOT try skydiving.


58 replies so far

View NormG's profile

NormG

4185 posts in 1660 days


#1 posted 12-15-2013 11:49 PM

I am sorry this has happened with your saw. I do not have a SS, but I know several people who do, when I can afford one I will purchase one. This is actually the first time I have heard any issue wiht a SS. I am glad the saw was not in operation. Let us know what SS customer service advises

-- Norman

View lab7654's profile

lab7654

252 posts in 903 days


#2 posted 12-15-2013 11:55 PM

I hope this gets resolved. My guess is that you’ll be satisfied in the end; SS is generally good at customer service from what I’ve heard. They have a reputation to keep, as there is controversy over their product. Old brands like Delta are falling apart because they rely on old reputations rather than their new ways of doing business.

-- Tristin King -- When in doubt, sand it.

View reedwood's profile

reedwood

882 posts in 1332 days


#3 posted 12-16-2013 12:17 AM

hey, .... no need to bring Delta in to the conversation Mr. King…while your beloved SS is falling apart.

imo – Delta X5 is every bit as good as this overrated “fears hot dogs” black beast. thank you very much.

-- Mark - I prefer the tumult of liberty to the quiet of servitude.

View Shawn Masterson's profile

Shawn Masterson

1254 posts in 605 days


#4 posted 12-16-2013 12:29 AM

wow did anyone get the plate number of that bus!!!!

View Grampa_Doodie's profile

Grampa_Doodie

148 posts in 954 days


#5 posted 12-16-2013 12:33 AM

So far I’ve found that the SS is of pretty high quality. No complaints other than this most recent issue. The “tilt control shaft collar” part that I speak about is a very small metal collar with a split on one side. On that side is also a set screw used to pinch the collar down onto the shaft with an allen screw. IMO, this collar just isn’t going to cut it.

I’ll step up to the plate and take maybe some of the guilt. When I go from 90 to 45 and back, I’m sure there were times where I wasn’t so gentle. With that said, there should still be something in place that will not allow the shaft to disengage itself from the rest of the internal assembly.

Dale.

-- If at first you don't succeed...DO NOT try skydiving.

View cabmaker's profile

cabmaker

1311 posts in 1465 days


#6 posted 12-16-2013 01:03 AM

Gotta be gentile with that import stuff! Just saying

View DKV's profile

DKV

3139 posts in 1161 days


#7 posted 12-16-2013 02:58 AM

Cabmaker, is that like being kosher with your tools?

-- Have fun and laugh alot. Life can end at any moment. You old guys out there know that.

View TaybulSawz's profile

TaybulSawz

133 posts in 339 days


#8 posted 12-16-2013 05:14 PM

Sooooo, I pay $3,000 for a TS and I have to be GENTLE with it and it falls apart under Warranty??? They want me to be CONFIDENT it will stop a blade from Cutting off My Finger!!!!

I DON”T THINK SO!!!!!!

-- Still got all my Fingers!!!

View JustJoe's profile

JustJoe

1554 posts in 695 days


#9 posted 12-16-2013 05:28 PM

I know I shouldn’t, it’s just schadenfreude, but I still snicker when I see this thread pop back to the top of the list. :)

On the plus side – you paid about $500 more than a regular saw so you wouldn’t lose a finger if you did something stupid. I’m betting you didn’t lose any fingers while fishing around in the sawdust for that little part so in a way the saw is doing its job:

You did something stupid (paid $3 grand for a saw that fell apart).
But you didn’t lose any fingers while doing it!
And as an added bonus – Sawstop won’t even make you cough up the extra dough for a new cartridge and blade. Yep – this finger-saving event is a freebie!.

But seriously – hopefully the company reps have already contacted you this morning about how to fix it and if not then you need to get on the phone.

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

View BuckI's profile

BuckI

49 posts in 1805 days


#10 posted 12-16-2013 10:00 PM

I hope you get this problem solved, I have the PCS and haven’t had any issues nor have I read of any problems like yours in particular. Keep us posted and best of luck.
Regards,
Kevin

-- Kevin, Ohio

View a1Jim's profile

a1Jim

112103 posts in 2234 days


#11 posted 12-16-2013 10:11 PM

Sorry to hear this happened,this is the first time I’ve heard of problems with a SS .
I guess you need to upgrade to a Ryobi BT3000 like TaybulSawz has LOL .
The SS I’ve used is quality all the way,but I guess every manufacturer has a OPPs show up now and then.

-- http://artisticwoodstudio.com Custom furniture

View Grampa_Doodie's profile

Grampa_Doodie

148 posts in 954 days


#12 posted 12-17-2013 12:41 AM

To Norman, Kevin, and Jim…thank you for your thoughtful comments. For a few of the other comments…hmmm, I’m a bit puzzled.

Coming from the IT field, I fully realize that sometimes people read comments in a way that they weren’t meant to be read. So maybe I’m reading a few of your comments in a way that I should reconsider. ??

I truly had no intentions of turning this thread into a “brand bashing” thread, and am a bit disenchanted with some of the replies. LumberJocks has always been a place to come to in hopes of getting sound, respectful, and very helpful comments.

I too have been guilty on many occasions of writing something in an email that was taken way out of context. With all that said, I’m hoping that some of the replies are simply an attempt to have some good, honest, woodworker’s fun…and not disrespectful.

So back to my saw and some facts. I’ve always been known to research purchases probably to the level of being obsessive. So when it came time to purchase my new table saw, I put that obsession into gear. The two main reasons I purchased the SawStop table saw over others was because of the many great reviews, and the price. I did NOT pay $500.00 more for this saw than any other comparable brand name saw. I paid approx. $3,173.00 (incl. tax) for my SS from Acme Tools in Plymouth, MN. The comparable Powermatic, also at Acme, is $3287.00, and the Delta is currently $3760.00…but at the time of my purchase, I believe it was closer to $3200.00. (All were 3HP with an 50-52 inch table extensions.)

For the record, I just now received a confirmation email from SS’s customer support. They’ve created a case # for me, and have passed my issue on to Service…who will be in contact with me soon.

Dale.

-- If at first you don't succeed...DO NOT try skydiving.

View cabmaker's profile

cabmaker

1311 posts in 1465 days


#13 posted 12-17-2013 01:14 AM

Dale, hope you or no one else were offended by my post but I can say that, I operate several grizz machines and they are imports.

I have laid hands on the saw stops and they appear to be a quality machine, bit nextime you seek reviews on equipment I would seek advice from those with at least 1000 hrs on it . This would equate to about the average pro shop operator in two years of use. Not much, but it is enough to determine if a piece of equip. Will hold its own in most any scenario.

Hope you get it ironed out and I really hate that customer service is such a big deal these days. Used to be a non issue. Oh well,enjoy!
Jb

View BuckI's profile

BuckI

49 posts in 1805 days


#14 posted 12-17-2013 01:49 AM

Dale,
From what I have read and from my own experience (several e-mails back and forth with questions I had to customer support at SS), they were the best I have ever dealt with, as good if not better than Lee Valley. I am confident they will take care of your problem, they are a first class outfit, as are you in response to other comments.
Hang in there,
Kevin

-- Kevin, Ohio

View Mark Davisson's profile

Mark Davisson

494 posts in 1974 days


#15 posted 12-17-2013 01:55 AM

Grampa, you wrote that this makes you very happy. Did you mean that?

-- I'm selfless because it feels so good!

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