Jet "Red Assurance" - Experiences with Jet Customer Support?

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Forum topic by Marcus posted 12-05-2013 01:10 AM 834 views 0 times favorited 4 replies Add to Favorites Watch
View Marcus's profile


1149 posts in 1441 days

12-05-2013 01:10 AM

Just curious what other’s experience is with Jet tech support. About a week ago, I called tech support. I sat on hold for 45 minutes. I had to head out, so left a voicemail as the friendly recording kept suggesting over and over during my 45 minute wait. I went to the mailbox, the message said I would get a call back within a day. a week later, still nothing. I left my name and number clearly a couple times, so confident it is not that? I am pretty surprised seeing as Jet so proudly touts their “Red Assurance”.

On the other other side of the coin, I’ve used Grizzly tech support a few times, got someone almost immediately. The one time that the answer wasn’t known by the rep I spoke with, they told me I would get a call back later that day. About an hour later, I had a very knowledgeable rep on the phone who gave me his direct line so that we could work the issue through to resolution.

4 replies so far

View toolie's profile


2009 posts in 2049 days

#1 posted 12-05-2013 03:00 AM

you’ve just described the difference between a company that talks a lot about delivering great service and one that actually goes to the trouble of delivering great service.

-- there's a solution to every just have to be willing to find it.

View Bobsboxes's profile


1091 posts in 2085 days

#2 posted 12-05-2013 03:11 AM

I have several Grizzly machines, I have had a few issues with them over the years, their customer service is great.

-- Bob in Montana. Kindness is the Language the blind can see and deaf can hear. - Mark Twain

View Marcus's profile


1149 posts in 1441 days

#3 posted 12-05-2013 11:18 PM

I think you may be right too lie. I was hoping that maybe I just had bad luck.

View ohtimberwolf's profile


628 posts in 1773 days

#4 posted 12-05-2013 11:58 PM

impresses me….

-- Just a barn cat, now gone to cat heaven.

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