A+ Service from Rockler

  • Advertise with us

« back to Woodworking Skill Share forum

Forum topic by C_PLUS_Woodworker posted 271 days ago 457 views 0 times favorited 4 replies Add to Favorites Watch
View C_PLUS_Woodworker's profile


438 posts in 1544 days

271 days ago

I think we all have mixed experiences with the same company…..great-service one time and then not-so-great.

Well, just a quick “Atta Boy” and thanks to Steve at Rockler.

I asked a simple but critical (to me) question about the actual size of a hinge (width of each leaf was what I was worried about) and he sent me a VERY detailed response. I could almost do brain surgery from all the data he provided.

So, just a Thumbs Up for Steve at Rockler.


-- We must all walk our own green mile

4 replies so far

View Tommy Evans's profile

Tommy Evans

107 posts in 810 days

#1 posted 271 days ago

Good to know. Thanks for the heads up, Bruce.
One helpful employee can do more than dozens of sales emails.

peace, T

View Handtooler's profile


1075 posts in 768 days

#2 posted 271 days ago

I’m glad for your great experience, but especially glad that you gave such a glowing comment on his efficiency. Being a “Pepole Person”, I always find it much easier to pat someone on the back and express my gratitude than to find fault with to actions of the non-producer.

-- Russell Pitner Hixson, TN 37343

View b2rtch's profile


4318 posts in 1685 days

#3 posted 270 days ago

Bruce, What are you building this time?

Russell,unfortunately I am not much of a people person.
I do both but someone that does do his/her job will hear from me too.

-- Bert

View Handtooler's profile


1075 posts in 768 days

#4 posted 270 days ago

Bruce, I, by all means, let the non-producer or someone who fails to live up to the quality standards that is expected be rebuked by me in an individidual, personal way; and I even report such conduct to the BBB, I was only saying I find it self satisfying to express those extra nice things loudly to any and all that are interested or associated whit the company. Thanks for your reply.

-- Russell Pitner Hixson, TN 37343

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

Latest Projects | Latest Blog Entries | Latest Forum Topics :: gardening showcase