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Forum topic by C_PLUS_Woodworker posted 12-04-2013 10:41 PM 883 views 0 times favorited 4 replies Add to Favorites Watch
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601 posts in 2932 days

12-04-2013 10:41 PM

I think we all have mixed experiences with the same company…..great-service one time and then not-so-great.

Well, just a quick “Atta Boy” and thanks to Steve at Rockler.

I asked a simple but critical (to me) question about the actual size of a hinge (width of each leaf was what I was worried about) and he sent me a VERY detailed response. I could almost do brain surgery from all the data he provided.

So, just a Thumbs Up for Steve at Rockler.


4 replies so far

View Tommy Evans's profile

Tommy Evans

147 posts in 2199 days

#1 posted 12-04-2013 11:44 PM

Good to know. Thanks for the heads up, Bruce.
One helpful employee can do more than dozens of sales emails.

peace, T

View Handtooler's profile


1577 posts in 2157 days

#2 posted 12-04-2013 11:48 PM

I’m glad for your great experience, but especially glad that you gave such a glowing comment on his efficiency. Being a “Pepole Person”, I always find it much easier to pat someone on the back and express my gratitude than to find fault with to actions of the non-producer.

-- Russell Pitner Hixson, TN 37343

View b2rtch's profile


4861 posts in 3073 days

#3 posted 12-05-2013 10:39 AM

Bruce, What are you building this time?

Russell,unfortunately I am not much of a people person.
I do both but someone that does do his/her job will hear from me too.

-- Bert

View Handtooler's profile


1577 posts in 2157 days

#4 posted 12-05-2013 11:49 AM

Bruce, I, by all means, let the non-producer or someone who fails to live up to the quality standards that is expected be rebuked by me in an individidual, personal way; and I even report such conduct to the BBB, I was only saying I find it self satisfying to express those extra nice things loudly to any and all that are interested or associated whit the company. Thanks for your reply.

-- Russell Pitner Hixson, TN 37343

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